Customer Ratings & Reviews

It was the wrong item that we needed. So we will be returning it.

After purchasing this item I learned that it was incompatible with my cable service provider so I had to return it.

Good product, the mobile application is Genie which is not great but overall not bad.

Only have some problem and of having to reset router/cable modem which could be spectrum cable service not wanting to give you full access

It's ok nothing special about this item. Average piece of equipment!

I wish that sales folks had mentioned that this product is not telephony compatible. It said on box was xfinity compatible (combo router/modem) but if you also have a bundle thru comcast with a land line- land line will not work even with comcast stand alone modem. After getting all set up- realized phone did not work- very disappointing- I would only recommend it if you didn't need a land line- wish someone had shared that bit of info:) ....

I purchased this modem/router after my reliable Arris SB8200 started to fail (dropping and resetting every 10-15 minutes). The Netgear was not as easy to set up as indicated in other reviews, and I needed to call Xfinity and have them activate it because the auto-activation online wanted to replace my other modem which is an X1 leased modem/router in a different part of the house. Once set up, it worked well and wifi signal was strong enough for the upstairs rooms directly above. Where things went south was, I unplugged the wires and coax from the back so I could move the modem to a higher shelf, and when I reconnected the wires, the internet was offline. I called Netgear support and they walked me through resetting the modem. Then I called Xfinity and they verified that it was offline. I reconnected my old SB8200 and Xfinity was able to verify that it was connected and working (using it right now), so it was determined to clearly be a bad coax connector on the back of the Netgear modem. This Netgear is going back!

It has not been a week yet. The router kicks us off the internet sometimes. Debating about bringing it back to the store.

This router is a slight improvement on out 6 year old router that we placed with this one. This signal is not very reliable.

Bad customer service from netgear directly refuted to help without being paid first to diagnose my problem

In an effort to cut cable costs, we bought this to replace Xfinity's box. Setting it up was easy but had to be coordinated with Xfinity. We didn't end up keeping it long though because Xfinity ended up offering us a great deal with their XFI plan and I ended up returning this after all.

Good price but I thought it would handle 4 or 5 connected units. Still learning what its limit is.

We've had some trouble with this one connecting. Same brand before and no problems. (only replaced because a storm messed it up)

Easy to install, but it has poor range. My new 2018 gaming computer is sits only 15 feet from the two-in-one router modem combo, and I am still getting slow dial-up speeds. I pay Comcast for 250 Mbps and with this set up, I average between 19 and 27 Mbps. I would suggest, going with a different unit and definitely a different internet provider; Comcast has been nothing but a hassle sense day one.

It is alright... if you want a combo, and dong want to deal with seperate modem and router, i prefer seperate so i got modem and router

I did not the speed promised on the box. Xiinfinity says it wasn’t their fault.

Did not work for my fiber internet. Had to take it back and buy the AT&T router.

had to return this to slow for my internet other than that it was good

It works ok but gets really hot and wifi is spotty. Had better luck with the cheaper modem I previously had.

Was told by Best Buy associate that this was fully compatible with Xfinity supplied Gateway that Xfinity rents to customers for $13 per month. Figured I could buy this and avoid the rental charges. Box say works with Xfinity...problem is it does not support Xfinity wireless "mini's" , usually used to connect TV's other than the main TV (bedrooms; kitchen etc.). If you have the "mini's", you must rent the Xfinity gateway to get connectivity. Because of Best Buy's misinformation, I had to pay for Xfinity to bring back their Gateway and set it up again. Not a happy experience.