Customer Ratings & Reviews

I bought the router on feb 6th. The router stopped working on March 10th. Best Buy would not take router back and had to go through factory warranty with Netgear. Unable to get through to a human at Netgear. So I'm out $212. Salesperson told me router would last 4-6 years. I come to find this to be a blatant lie. Geek Squad guy told me lifespan is 2 years. Nevertheless, it didn't even last 6 weeks. I would never have purchased in the first place. Unacceptable.

Does it work? Yes, but I was expecting more. It dropped once and the shell came apart. Also, the parental controls are worthless on the app. I doable my son’s PS4 and go back in and it is on again.

Totally unstable, now I can't get a refund. A few times a day it would stop allowing client devices to make new connections. After weeks of troubleshooting with both Netgear and the ISP I replaced it. I'm now using a Spectrum supplied modem and separate router and it works great. All the time spent troubleshooting, however, burned through my ability to return it to Best Buy. Now Netgear says they, finally, will replace it but I no longer have any need for it. I'd really just like refund.

Set up is fairly easy but my connectivity is spotty at best. Not sure how long I can handle this since I work from home! Disappointed

I suppose this is an O.K. product. However when it stops working correctly, Best Buy offers no assistance, nor does Netgear...impossible to reach NG for assistance! Very disappointed.

Why rent from the cable companies! In one year this will pay for itself! The Nighthawk 1900 gives you fast download speeds. You will be more than happy!

Product didn’t work on Spectrum even though it said it would on the box.

I have xfinity and it was not giving a firmware for the speed to be fast. Had to call a tech to come replace it with one of xfinity's modem and now it is fast, so returned this one.

Great upgrade. Our old router was problem after problem. We haven't had any issues since getting this router. I highly recommend this Netgear product.

Bought this hoping to turn in cable rental modem and wifi router and to get a consistent speed, turns out it made my up and down speed slower..... was told with time tech gets better and this is old tech

I bought this for my grandparents to replace the one the cable company provides. Everything works great. Although I wish it had slightly better range

The signal strengthen is strong enough for my 2500 square feet house. speed is pretty good. But there is a problem with this model router. The wifi signal often disappears for a few minutes, then comes back again. The price of this router is much higher than other competitors, but its wifi is not stable. It is NOT worth buying it if you want a reliable connection. And the APP from Netgear can not work with this model. I had an old Netgear router bought in 2009, it never has such a problem as this one. Or I might get a bad one.

I can't completely blame the Night Hawk router, my cable company (charter) doesn't allow the change. I'm stuck with a low quality router as long as I stay with them. I just wish Night Hawk would have allowed us to override this discrepancy somehow.

Manufactured date 2013 don’t even think about this one it doesn’t have the speed or range for much other than basic internet needs but the fact that this model is so outdated it shouldn’t be on shelves especially for 200$

Stop working after 6 months! And hou can't return this because too late. This modem is expensive but looks like quality is not so good after all. Very disappointed!

Upstairs tv goes out every so often and tv internet had to be reset. Downstairs is good but our Alexa is hard to keep a signal in our back yard..still well within the range that is advertised

It’s perfect if you have no more than three devices in your house. Do not get it if you have lots of people with their cell phones and laptops at home. I’m talking about 7+ devices

Works OK, some buffering and slow to load on Utube shorts and videos.

I work from home and was looking to save $$ on my monthly Wifi plan. Not sure if my provider affected my speed because of replacing their router or not. But my speed was noticeably slower and intermittent

I ended up returning this device for an Arris C7000 modem and a Netgear Nighthawk x6. This device didnt provide as good of a signal as I expected. Signal strength to the second floor of my home was the same as when I was using a $60 router.