Customer Ratings & Reviews

Bought almost 10 months ago and over the last 2 months the equipment has slow down a lot. Had internet company out and they say there connection is great. Would like to call Netgear but after 90 days you have to pay either per call or they have different monthly plans. I need help to see what’s wrong with my Netgear but don’t have the extra money for a phone call.

Have major issues activating with Comcast. They can’t see my modem. It connects but slow internet. After researching for hours. I found it’s a firmware update. And Netgear says cable provider needs to send the update. While Comcast tech support are completely useless. Do not buy. Too much of a headache. Find another modem. Trust me.

Never buying anything at bestbuy as a gift, until the time you receive the gift. Their exchange policy is expired they won’t even help you. All they said is no Return or exchange “THAT’S YOUR PROBLEM”. My daughter bought this modern for me as a birthday present, but she didn’t know it’s only work with Comcast. Our provider is Verizon, when I try to hook it up it won’t work at all. So I bring it back to bestbuy ask to exchange that’s what they said to me.... THAT’S YOUR PROBLEM..!!! I never buy anything from this store again.

i purchased this router on the recommendation of a Geek Squad agent & a Netgear agent. i was trying to find one that would carry a strong enough signal throughout my home. was told it had a strong signal for a large home up to 4000 sq. ft. My home is less than 1500 and from one room to the next, i only get one bar. useless. after troubleshooting with netgear, they now recommend another one that costs $400. really? for a tiny home i need the largest router possible? ridiculous. disappointed with both product and service recommendations.

This was not long last for me. It broke about two years into having it. My internet for real slow and even cut out to where it wasn’t working at all.

I was told by a BestBuy employee that this was great & recommended. I had problems from the start, WiFi doesn’t reach as far as my cheaper one & I often have to reboot it, constant connection issues

I had a lot of problems with video freezing and losing WiFi all the time. Since I had Comcast, Comcast told me I needed an Arris Surfboard for it to be compatible with Comcast. So I exchanged it for that particular brand.

This was not a good investment it only lasted 2 yrs

Gets the job done. Setup was tricky due to issues with comcast.

This wasn't what we wanted so we ended up returning it. We needed something faster so we decided to go with a separate modem and router.

Purchased based off what its capabilities were online and once I got home and installed it you had no GUI access to drop firewall for certain end items.

The modem has never worked properly. We finally had technicians come out and they told me it isn't working propery

Received Dec 30 and tried to begin installation Jan 2. After 2 weeks back and forth with Netgear and Xfinity, Netgear admitted on Jan 16 there was a hardware problem and to return it to Best Buy. Tried on Jan 17 but found out that Best Buy return policy expired Jan 16. I mistakenly assumed I had 90 days. Ended up throwing this piece of junk in the trash. I will not use Best Buy online again, and probably won’t buy another piece of electronics there because of your policy.

The speed is good but keep restart / reboot / reset everyday after 3-4 days installed. Firmware already up today. Return it.

I bought this in March of 2017. Fast forward to today and it is my 4th C7000 (replaced by Netgear 3 times - yep 3 times - after much hassel). Anyway, the modem will work fine for a few months and then start dropping the connection frequently - all the lights go off and it reboots itself. My latest "new" one lasted 3 months and it is doing it again!!! Netgear do not seem to be able to fix this issue (probably a defective component in it). Anyway today I bought a different brand and have my fingers crossed. This expensive Netgear was NOT worth the trouble.

Never had any problem with this new modem since the day of purchase and would recommend anyone to purchase it from Best Buy.

Not good. I came with a lot of issues. I called the company to fix it. We spent ( wasted) hours trying to solve it and we couldn't solve it. I requested an exchange. I got a new one with the same issues and when I called the Netgear company and try to fix the issues they were unable to do it. I requested a reimbursement, they never reply. I called and they sent emails and they never honor the 1 year warranty. I recommend it to nobody.

Purchased on September 18, 2021 and were in july 2023 this nighthawk router modem combo does not work at all i had to reset it many times and my down speeds were decent the light was orange in the neatgear app for nighthawk routers you cant even update sends you to the web and yet it has no updates available

Should have stayed with the ISP modem. After a power outage took an hour to reset and provide access to the internet.

We live in a 2000 sq. ft. L-shaped ranch home and now every room in the house has wireless internet access! Thrilled!