Customer Ratings & Reviews

This product would not connect to WIFI, called a representative from netgear and was literally on the phone for 4 hrs. We tried everything, was finally able to get it working. Then 2 days later it once again stopped working. I brought it back to Best Buy without a hassle, actually they were very understanding & helpful

Really good modem to have worth buying this thing.

Solid router/modem. No problems so far, however but it and the following week it dropped $80 buckshot into price.

Made my wifi speed drop almost 200 mpbs. Was on the phone with NETGEAR almost 2 hours just to tell me it’s unfixable.

I have had to purchase this 3x already. Netgear is JUNK. Guess it’s my fault for buying it but I see negative comments with other brands too. Disappointed!!

Internet is constantly disconnecting , always rebooting !

Signal is week and very bad connection Struggling with it

I purchased this router at around 3PM then stayed up till 2AM trying to get the wireless to work. I've used netgear for a long time and I'm in I.T. so I kind of know my way around routers and such. What happened to Netgear ? Was the company sold ? These product are sub par.

I was expecting higher Mbps, but it wasn't as fast as my Motorola surfboard 6580. I returned it immediately.

The item was defective, and that came straight from netgear, and they would not let me return it because i was 1 day passed the return period, even though they sold me something that didnt work

Needed for gaming, game lags a lot with this modem.

Had a hard time trying to connect the modem to the orbi we also bought.

I bought this product and began having issues with it a month the later (it was too late to return it). After hours on the phone with them (they have late wait times), they sent me a new one. The new one they sent didn’t work either (and it wasn’t even new; it was refurbished). Waste of money!

I heard it got a better wifi through out the house. But at time it slower than a modem cable from grande.

This is the second time buying this. First time it broke after about a year. Cable company was able to ping it and say modem half is working, router half isnt. We figure it was just faulty. Second time, it lasted a little over one month. Same issues. Not worth buying.

Item doesn’t work as advertised and doesn’t cover range of house.

Should have opted for a higher model. No phone jack. Losses wifi signal multi times a day.

The router disconnects every 10 minutes despite updating to latest firmware, resetting etc. There is simply no solution to this router and you can verify it online. I purchased another used router after 2 months to make up for this.

Went into BB to buy an Arris SBG6900-AC, but the salesperson talked me into this unit. I was on the phone with Time Warner Cable for about 45 min , but the technician could not get the unit to communicate. I returned it for another and still no luck. Finally, I returned the 2nd unit and bought the Arris which activated with no issues and has been a great unit so far.

I don’t get why I thought this would help my WiFi signal strength, I swear this thing is a gimmick, I didn’t see a boost anywhere. But I was tricking myself in believing it’s working. I don’t think I did anything wrong in connecting it, it just didn’t truly extend my WiFi range.