4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$192.99

Customer reviews

Rating 4.6 out of 5 stars with 14089 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the product's impressive speed, performance, and ease of use, often highlighting its excellent range, signal strength, and coverage. Many also appreciate its straightforward setup, compatibility, and good value for money. While some users occasionally experience minor issues like lag or buffering, these concerns are infrequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 684 Showing 13,661-13,680 of 14,089 reviews
  • Rated 1 out of 5 stars

    terrible modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this modem router runs very hot. my internet kept dropping for the first two weeks and then it stopped working completely.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work with Comcast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this modem to work with our new Comcast Xfinity service. The Comcast technician couldn’t get it to work so had to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hsnjd

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried connecting to my internet but didn’t work so I’m going to try once I get rid of my Wi-Fi box and see how that goes

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was not compatible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s suppose to be compatible with Cox but I ended up having to get something else so it wasn’t great for ne

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a fan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had nothing but issues with this. It did not work well with my isp. Had to return it and get a different product. Not worth buying in my opinion.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi DGAJax18,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
      Thank you

  • Rated 1 out of 5 stars

    not even opened

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had Comcast/Xfinity come out to install and private contractor said this will not work with services, so never even got to us that makes me stick with my current provider

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work. No internet service. No faster than anything else out there.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi DenaJ,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.

      If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Didnt work

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have been 5 stars but would not work with my internet provider

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    terrible....

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is one of may many net gear items I purchased in effort to help my cable company overcome Dos attacks............fail one!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    horrible

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cox internet.... but this Modem/Router is horrible.... constant hangups on the laptop while surfing and watching TV. Switched to Arris and so far so good...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    do not provide good signal as promised!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    do not provide good signal as promised, we end up with other products.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of Junk!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst Modem ever bought. Not even 6 months old and not working. Piece of junk dont buy. Stuck with a $180 moden not working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did Not Work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found a Great deal on this router, drove to 3 hours to get it. The wi-fi worked, but would not produce internet. Extremely disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TRASH

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the worst product I've ever purchased literally no privacy I threw it away a $130 out the window Shearer trash do not buy it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't be misled

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit was shown as compatible on Xfinity's website. Problem is it doesn't have a port for your phone service from Comcast. You must get a modem/router from Comcast. Not Netgear's fault.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headache

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Netgear is not what it used to be in a horrible way. I experienced multiple failures over a years timeframe. If I could give it 0 stars I would!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad choice

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am facing lot of issue after i moved to Netgear from xfinity model. WIFI is go bad as it started impacting my business calls

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not provide “as promised” internet connection. Lose internet connection if you are more than 100 feet away from router.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi wallmountsystem,

      Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    Nighthawk- nightmare

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem crashes a lot and using two electronics to stream video/audio is worse than my 8 year modem/router it replaced. Going back!

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Moon,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    DUD - NETGEAR - Nighthawk Dual-Band AC1900

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not happy with the performance of this device. Issues almost daily, having to reboot & reboot & reboot. I ended up returning it.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi POPS,

      Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.