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Customer Ratings & Reviews

$192.99

Customer reviews

Rating 4.6 out of 5 stars with 14089 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the product's impressive speed, performance, and ease of use, often highlighting its excellent range, signal strength, and coverage. Many also appreciate its straightforward setup, compatibility, and good value for money. While some users occasionally experience minor issues like lag or buffering, these concerns are infrequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 686 Showing 13,701-13,720 of 14,089 reviews
  • Rated 1 out of 5 stars

    wrong model for needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was sold to me to replace the leased modem from Time-Warner Cable. I needed a phone modem but this modem has no telephone jack so I had to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    JUNK!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Netgear router I've bought from Best Buy that failed. This one lasted LESS THAN TWO YEARS.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi NashvilleCat,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 1 out of 5 stars

    Don't buy this system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this system. You have to have your phone on and be awake 24/7 to get the text message that someone has broken into your house.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frequently lost connection. Had to reset equipment 7 times within one month. Returned to store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work with COX, and had to take it back. Probably COX's fault, but salesman should have known better.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi refrigerator,

      Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 1 out of 5 stars

    Speek limit of 600MBPS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with Xfinity internet connection. However as per the box, I do not see 900MBPS speed in the wifi configuration.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This is the worst router/modem ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and i regret it. It keeps disconnecting from my wifi. I have never had this problem with any router until now. Dont buy!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the prior generation router that was great. This new AC1900 not as fast or as consistent.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Try a different brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to restart it almost daily and sometimes twice a day. Purchased on September 4th, it's only been a little over a month!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work for us. We tried it for about a week and still couldn’t get the range we needed with one

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Briana,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000048420/How-do-I-reset-my-NETGEAR-cable-modem

      Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.
      NETGEAR Team

  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not compatible with Cox communications Voice/telephone service Can’t really give evaluation. Could not activate.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing instructions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was returned.. the set up instructions was missing from this one so we got a different one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This very expensive item stopped working after a few months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad member sold me wrong item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't review this because I was told I needed this one but my Internet requires ether net not coaxial.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, $200 wasted on this item, it worked fine for the first week after that performance deteriorate, I have to reset the unit every other day.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not supported by Comcast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is not supported by Comcast despite the labeling. I was forced to return this in the midst of covid.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router based on reviews. Big mistake. Please do not buy this router if you use streaming. Buffering is worse then Motorola router / modem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    didnt work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it and tried it. but for some reason, it didnt work. it may just be that model. just went back to using the old one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk. Don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept rebooting. Total junk. Kept rebooting. Total junk. Kept rebooting. Total junk.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Robs,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US

      If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Wrong set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased but was not what would work for our set up. Returned and got a different one.

    I would recommend this to a friend