Customer Ratings & Reviews

Hi, I got the new Netgear C7000 (Nighthawk AC1900 cable modem - wifi router combo) as Netgear claimed it can bond with 24 downstream channels, hence better surfing experience. I had old C6300 that has 16x4 bonding, this one has 24x8. However, after I activated new modem, it still bonds 16 down and 4 up, instead of 24 down and 8 up. I called TWC, they say its Netgear issue. Called Netgear, they did not even understand initially what channel bonding is, the very point on which they are selling this modem and were of no help - they asked me to talk to TWC again!! I called TWC again this morning, they said this modem should bond with 24 channels, but technically 16 channel bonding was sufficient for the 100 Mbps plan I am on (am already getting 118 Mbps down, thanks TWC, am very satisfied customer). I personally think, a 16x4 modem can be fine with over 500mbps package as well, if TWC introduces it in future. I did factory reset on the C7000 router, still it was bonding 16x4. I then called Geek Squad. They could not understand or help me at all! Then the agent said that he can have someone come over to my home, thats a $100 bucks. This is such a sham. I am returning the modem, and keep my existing C6300 modem. This has been a biggest disappointment! I think its better to wait for DOCSIS 3.1 modems to be introduced (DOCSIS 3.1 system can offer upto 10Gbps down speeds). Poor show!

So far, so good ! It has supported the internet for two computers, both direct cable and wi-fi. It has also handled all of our smart TV functions to our satisfaction. No fifth star because I have not had it long enough for true durability criteria.

Worked well for a few years until it just died. Purchased a replacement of the same.

This is the second one. The other lasted years. Would recommend and would buy another.

WoW...The Wi-Fi Is in creditable...I Pick Up In Different Rooms And On Different Devises

Good product. Initially had to connect customer care for installation but issue resolved after representative visit at the location. Technician fixed the installation issues.

I like the item a little expensive but it's ok i am not happy about them adding membership i didn't ask for still sorting out that mess

Easily installed and provides great WIFI range. very compact and neat

Amazing combo. Worth every penny. After lots of research I found this product.

I've had the product for around 5 months now. I purchased this product when I moved to Time Warner. Sometimes I get blazing speeds and sometimes I don't. The pros: - They have some good diagnostic tools that help you figure out if you are getting good signal from the provider. The cons: - Even if you get good signal from the provider, I experience a lot of drops in the service. Using the tools, we identified that the signal coming to us from TWC was weak initially. They came over and "fixed" the problem - not sure what they did. I still experienced some drops and called the Netgear support for help. They had me change the channels. So far I've probably experienced 4-5 drops over a few months. I am going to monitor a few more days to see where the problem exactly is. When I figure out that it's not the modem's, I will update the review and the rating.

Best router ever..! Serving for over 5 years and still going strong.

Works great but I have to keep a fan on it. It gets hot and then starts having intermittent service.

The modem works well with my internet provider. Great speeds for the computer connected by ethernet. Over the past year speeds have dropped to an intolerable 10 to 20 mbps using the router. I live in an 1800 sq ft condo so not a huge place. Modem still works great. Today i bought a router that makes me realize how much I've missed out on. 250 mbsp every corner. All-in-one is the bad idea I originally thought it was.

Had TWC rental modem and finally broke down and bought this.....I can honestly say it's one of the best internet item's I have purchased. All the good reviews are right on the mark with this modem !!!!

I purchased new Netgear Nighthawk modem router to replace my my current Comcast router and that was a big mistake. I installed router very easy so I thought, once installed Netgear had backdoor backdoor or something several other programs automatically installed on my computer, crashing it. within 5 minutes after install, I called Netgear to help me trouble shoot, so me tech from India was trying to help me, he offered to fix the problem for an extra cost of around $200. I hung up and deleted Netgear and other programs installed on my computer right away. They product is crap, it a backdoor for hackers to get in and install viruses.. its another way for Netgear to charge you to... save your money buy something else. I'm taking mine back to best buy today.

After not even 6 months of having purchased this product it failed. I called comcast thinking it was my internet connection they proceeded that I call my modem provider. After waiting on hold for a half hour I was transferred to a representative that was clearly not in the U.S.A a clear sign they outsource their contact centers to reduce cost and not only that the high hold time tells me they aren't staffed properly to receive calls. The rep was reading off of a script that basically tells you their 3 month warranty is expired and now you have to purchase their extended warranty which costs as much as a brand new modem!!!! If this isn't a clear indication of scamming consumers please read all the recent complaints with Netgear support. I hope this helps anyone who is looking to purchase a new modem. Stay away from Netgear, they were once reputable but have clearly gone away from customer experience and are trying to squeeze $ out of you. On top of all this after your call they send you an email that you can't even reply to simply stating you turned down their offer because it was going to cost you just to get support.

I have this router for over 2 years now and it hasnt failed me yet. The best option for a modem/router combo.

Best netgear cable motem ever had i will recommend it

This was a great option to replace the Time Warner router/modem that was incredibly inefficient. The staff member in the store was very knowledgable and helpful and they were correct.

net gear should pony up and include WRITTEN instructions for set-up and use incl. trouble shooting