Customer Ratings & Reviews

After buying this router I had a horrible month. For some reason the router would turn off and on multiple times a day causing me to lose WiFi from 5 minutes to sometimes hours. Had geek squad come out twice and spectrum once until I finally just returned it and bought a different on. What made it so bad is that my house doesn’t have cell service so we have to use WiFi calling so it’s very important to have consistent WiFi

I’m not sure as of this time. I will check back later.

Took me hours to get it set up. Very little instructions and the instructions are not correct. There is no access to tech support in the instructions. The tech support from my ISP helped me out. Once I got it set up it seems to work fine.

This router was terrible! It was terrible from the start! When I first set it up, the interface was so buggy, I had to keep the thing on a specific firmware version, or it would be absolutely buggy. After 6 months of having the unit, I came home one day to find it flashing a bunch of lights, and I had no internet what do ever! I was talking to Netgear, and they had me go though some troubleshooting steps, but it wouldn’t go. So I ended up returning the thing, and got another model of router.

It stopped working after a month of using it. I called Netgear tech support and they told me that it was defective. Thank goodness i was able to exchange it at best buy for a 2 in 1 modem/router. ...easier to set up

I’m disappointed with this as it keeps loosing connection. I had to return the first one and second isn’t much better. Even my technically gifted friends say it is an issue with the device.

The cable company hooked this up for me but when I tried it wouldn’t work right. Unfortunately I had to return it. Not saying it’s not a good item, just saying it didn’t work with my cable equipment. They could have connected it wrong for all I know.

Only lasted 10 days and it quit. very hard to get working. Wold not 'register using my Mac book. Had to use a PC to 'register' product? Said nothing about that in set up instructions

I bought this router on Nov.15,20 less then a month ago and it already has stopped working, the app would show the internet as off-line and I restarted it several times, still no internet so I tried to reinstall the equipment, the motem and router will not link up & I have spent several hours fixing the problem & cannot fix it. Sadly I will have to return the router & go with a different brand. The App will not let sign back on for some reason.

This router exhibited the same behavior I have had from other recent Netgear routers: the wireless signal will slow down to virtually nothing, then come back to proper speeds when it jolly-well feels like it. Support was a joke of being left on "HOLD", and then dealing with people who know nothing but how to read cue screens. I returned it, bought a cheaper router from Linksys to get back up and running again, and that is that. The price on this is crazy for what you get, and even if it were free, it is useless as a wireless router.

The first one I purchased was broken from the beginning. I had Geek Squad bring a second one to my home. I paid $50 to have an in home set up. But, that one was inoperable, as well. I chose this router because of the great reviews and opinions of my peers. When I called the Netgear help line, the connection was terrible and I could not understand the technician.

I bough my Nighthawk on 12/2019. Connected by ethernet is wonderful but the wireless connection on 5G and regular drops constantly. extremely unreliable for such an expensive product.

Could never get this product to connect. Called Netgear and technician could not get product to connect. Took this back to store for a refund.

I bought with hopes of having great speeds but the unit I got was defective, I spent 2 days working with net netgear tech support only to determine it was defective and asked to exchange at bestbuy.

I drove 30 minutes to pick this up as it was hard to find and, based on the reviews, I thought this is what I wanted. Hooked it up. Within a 2 hour span, it rebooted itself twice. I called tech support, was on hold for about 45 minutes. They had me reboot, following their instructions exactly, and said it should be fixed. Nope. Rebooted again about an hour later for no apparent reason. Had to box it back up and go back to my more reliable Spectrum router, which is a sad truth. WAY too many minutes of my life wasted on this garbage. Bad product, bad service.

Distance is good but it consistently shuts down and needs rebooted . Does it about 1X per month. Can get ahold of Netgear to address the issue

It was a good router for the less than a year it worked. This is the second R7000P that has lasted less than a year. These things should last at least 5 years. I'm done with Netgear

I had a netgear router for a couple years and suddenly started rebooting a couple times each day on its own. I bought a new one, thinking it was just worn out, but the new router did the same thing. Through research on their website forums I found that this router errors off the most recent update and the error will cause this behavior and they haven't bothered to fix this problem. Unless you set the router to manually update and prevent the latest update from downloading to the router, the router will fail on you, buy a different one.

I have used NETGEAR equipment for many years but this product totally fails. The router will not hold internet connectivity and requires a reboot every 3 to 10 days. ISP signal is consistent and strong. Once I reached out to NETGEAR, they acknowledged the issue; so do numerous online comments once you search. NETGEAR provided a fix (patch and setting changes). Haven't applied fix yet; for $150 - $200 piece of equipment, it should work the first time!

I bought two of these, because I thought the first was just defective. The internet kept cutting out. So, everyone would loose internet till it recovered, usually about 5 minutes. Circle was great though