Customer Ratings & Reviews

Honestly, when I bought this in 2020, for around $600, I was expecting more. I think it’s just Netgear creating faulty products that last about 2-3 years. As I read other reviews with lower stars, we all have the same issue. Worked great at the beginning, not as good 2 years down the road. I am getting 600 MBPS on my 5G network, but I have a 1200 MBPS cable plan with Xfinit, I am suppose to get about 80% of that 1200, so around 960, but I have yet to hit that recently. On my 2.4G network, I’m suppose to hit 50-60% of 1200MBPS, well max I’ve ever hit was 160MBPS. I have a fancy modem, Cat8 Ethernet cables, about 5-12 hours of time waiting and chatting with their support team, yet it is not enough. Very disappointing at the end of the day, but I am just glad I got warranty.

The device will run fine for a week, but will suddenly drop connections. While the device has an IP address assigned the devices themselves are assigning their own IP address and never accepting the router's. No amount of restarts of the modem, device, or router will resolve it. I have to reset the router and redo the entire set up process -- often two to three times -- before getting back online. I have over 44 smart devices throughout the home. After about a week they all go offline and I have to spend 2 hours resetting this $500 brick to get everything working again. Unsat! Going back! I have a back-up AirPort Extreme that I use that is reliable, but not a fast. Speed vs reliability? Reliability wins every time in my book.

Great router! Power down your old router, if you will be using the same login info.

While design wise it looks nice, if the antenna cable doesn’t retract correctly when standing the antenna body, they stay lose. I had issues w devices disconnecting randomly and for the price I paid I spent more time troubleshooting vs just browsing and streaming away

Finally I was able to downgrade to using only one router! Wow! So far so good. Wi-Fi speeds are exceptional. I’ve only had this about a month and no issues so far. I went from 2 nighthawk routers (one was used as an extender) to only using this one.

The router provides excellent WIFI coverage. It also has a strong set of features.

I purchased this to replace an aging (and dead) Linksys router. It lacks TLS/SSL encryption for the admin login page, which I find very concerning and some of the pages aren't quite as robust (for example the devices page) so I can't give this anything more than 3 stars for this price ($500 at time of purchase).

For as expensive as this device is you would believe that it would work. It absolutely does not. After being through several netgear routers and mesh systems I've come to a conclusion that I will never give Netgear my money. They make terrible, terrible products. Buy linksys, tp link or asus... you'll be much happier.

Returned it for the Asus mesh router. The Asus system allows me to use them as extenders if I ever upgrade. Feel like it gave me more options. Nothing against the Netgear. Never even took it out of the box.

It did not work for my house and therefore it went back to Best Buy

A very unique and special piece of equipment that provides unique security functionalies to protect other pieces equipment in your home while keeping you safe of viruses.

I’m hoping this will work well for me as I am trying to improve it

Marked improvement over previous models with all the newer technology. Faster by far with all the devices hooked to it.

If youre a computer enthusiast its a very nice router, if you just need a router for you and your family to watch netflix dont even think about buying this router, mainly because of the price.

If you’re planning on creating a smart home or have multiple devices streaming at one time this Wi-Fi router is what you need it’s worth every dime you pay for it it gets 5+ one star from me :)

Awesome Tri-band AX router! Nicely designed and super cool looking! Would recommend especially if you have any AX clients to use with this.

This thing is a beast! It can handle a house full of internet toys! Computers, TV’s, phones, laptops, ROKU’s, XBOX, etc... I have at lest 27 devices connected, and all doing fine!

This nighthawk router is powerful and the signal Is very strong happy that I purchased it. Easy to set Up with the app.

Router works great! Technology changes and one’s router needs periodic updating in both hardware and software. This fit our needs

The speed of this router is insane. I upgraded from the previous x12 and this newer version is pretty sweet. Ton of money but well worth it.