Customer Ratings & Reviews
- Model:
- RAX50S-100NAS
- |
- SKU:
- 6405442
Customer reviews
Rating 4.5 out of 5 stars with 761 reviews
(761 customer reviews)Rating by feature
- Setup4.6
Rating 4.6 out of 5 stars
- Range4.6
Rating 4.6 out of 5 stars
- Signal Strength4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the Nighthawk AX5400 Wi-Fi 6 Router's ease of use, range, and performance, citing positive experiences with setup and strong signal strength. Many appreciate the improved coverage and speed, although some experienced connection issues. A few users found the app inconsistent and noted that the price point is high. Concerns were also raised regarding the additional cost for parental controls.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The anticipated improvement in network speeds was not materialized. Had an older netgear router and was very disappointed in this newer model. Had issues with accompanying software and netgear's support personnel were terrible.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Sunny,
sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network"
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 3 out of 5 stars
Middle range performance on a high end router
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace a linksys AC2100, sad to say the linksys gave faster wifi speeds both upload and downloads. I bought for the Wifi 6, but see no additional speed on my Samsung S20 5g plus Will be returning and trying the Asus AC3100
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 1 out of 5 stars
port failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After installing this router to my fios connection i achieved speeds up to 875mbps .. while that was great and all... the service kept dropping. After troubleshooting my cable run and determined that was not the issue i discovered that the WAN port was faulty and only linked when it felt like it. returned it and got Linksys AX 6000 mesh and its great
No, I would not recommend this to a friend Rated 3 out of 5 stars
Just OK
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not overly impressed. Coverage and signal strength not all that great. Started have stability issues after about a year. Not the experience I have had with Netgear devices in the past.
No, I would not recommend this to a friend- Cons mentioned:Connection
Rated 1 out of 5 stars
Worst buy ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly losing connection to ISP. Modem is preforming with little to no lag when ISP dips. Router loses connection and takes 5-10 minutes to boot back up. Has to be reset EVERYDAY. Return time was already up when we were able to source the problems. Have not contacted manufacturer to see if a return can be done through them for faulty merchandise.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Kaelee,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 3 out of 5 stars
Great when working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router when i first bought it. But started randomly losing wifi signal. Replaced with new router and didn't have that problem anymore
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JWil8276,
We're sorry to hear that you had problems with your RAX50S and have already returned it. For troubleshooting your signal issues we would recommend a few troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network?language=en_US and also https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Okay for an Apartment but nothing more
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this expecting it to cover a 2,700 SF house. This gets about 70% of the house. My problem with this is that the connection is not always as strong as advertised. I do have a direct fiber line so it should be running to it's peak potential. The main issue is that at lease 2 times per week the router drops which disconnects cameras and other devices requiring me to manually connect them again each time. Calling Netgear gets you nowhere other than telling you to take it back to bestbuy. Hoping bestbuy will honor the return so it can be exchanged for a working router. I would suggest avoiding this router unless you have a 1,000 SF apartment.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Yeet,
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 2 out of 5 stars
Weak coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not impressed with this router, my netgear 3200 performed better for few years, i have a two story home with 18 devices connected to the router. Download speeds are much lower than the 3200, ring cameras transmission are lagging on 5g channels. I'm returning the device back to exchange with the same router I had.
No, I would not recommend this to a friendRated 3 out of 5 stars
Ehhhhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't notice a difference from our old Nighthawk router. Our wifi is still nowhere near the 1g that we pay for and goes out intermittently.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi SkrappyPup,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected]
Thank you.
Rated 3 out of 5 stars
Does a good job
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tour foes a good job. Not the best. It does drop out once in a while . The range is limited
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Retired,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 3 out of 5 stars
Its okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good only thing i hate about it is that it disconnecting me randomly. So i have to unplug it at times
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Poppins,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Don't Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy set up using the app. I would not recommend because the signal is poor at the edges of the house and does not carry very far. Does not do well connecting multiple devices. I upgraded only because I cut the cord and went to streaming My old router went several hundred yards even outside. . The Best Buy employee said this is the best option for my house. I paid way to much thinking you get what you pay for, but not in this case!!! I would return it but it is such a hassle after getting it connected and working. Not worth the $200 +
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Lester,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
First Netgear Nighthawk that has been disappointin
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have set up 4 Netgear Nighthawk modem/routers in the last 5 years and all were very easy to set up and work very well. This one was very difficult to set up (took several hours to get it completed) and is only mediocre in performance. I replaced a 12 year old router and got no better performance.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Mike,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your product. When experiencing trouble installing your NETGEAR Router, we recommend checking out this resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
Regarding your device's performance, we have a few troubleshooting resources we recommend using: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good it didn't even power on when i got home TRASH
No, I would not recommend this to a friendRated 2 out of 5 stars
good for wired, terrible for wireless.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is fine for wired connections but when I try to set up wireless devices it fails all over the place. randomly dropping connections to my speakers, limiting the connections on phones, with the phones getting "limited connection" errors, and outright blocking my Nest E Thermostat from being on wifi.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Heavyoak,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 3 out of 5 stars
Router
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to change out my router from Verizon. Ended up changing to another device.
I would recommend this to a friendRated 3 out of 5 stars
Returned!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an awesome product, but couldn't get it to connect higher that 279 MB when I have a GB modem.
I would recommend this to a friendRated 1 out of 5 stars
DO NOT BUY IF YOU VALUE YOUR MONEY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!!!! We bought this due to the fact that our 1st Netgear which we purchased in 2016 was wonderful and never a moments trouble. We out grew that router and wanted to upgrade it and I thought this would be great after reading wonderful review...Boy am I glad I bought an extended warranty because this is a piece of crap machine put out by Netgear when I have to reset it 2 times in 5 days and then the CS of Netgear says "sorry over the 3 free replacement" when I have 2 different numbers and one was clearly in the 30 day time. IT WILL NOT STAY CONNECTED TO THE INTERNET FOR NOTHING!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JMJF,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Not a good fit with Sonic Gigabit internet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just moved and upgraded to gigabit, fiber internet and decided to upgrade from the AC2300 to this... and the AC2300 has been the better router so far via wifi. Really surprising... maybe I did something with the setup, but all I did was follow the setup from the Nighthawk app and let the rest handle itself, turning on the QoS and checking on or off the features after. Surprised also because this is supposed to be one of the top routers of the year, especially heading into WiFi 6.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too good as it was having issue for all the phones which had dead wifi
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Shivam,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team