Customer Ratings & Reviews
- Model:
- XR1000-100NAS
- |
- SKU:
- 6425814
Customer reviews
Rating 4.1 out of 5 stars with 499 reviews
(499 customer reviews)Rating by feature
- Setup4.2
Rating 4.2 out of 5 stars
- Range4.3
Rating 4.3 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the Nighthawk AX5400 WiFi 6 Router's ease of use, performance, and extended range, frequently praising its simple setup and strong signal. While some experienced connection issues and found the price high, many users highlighted the improved gaming experience and the router's effectiveness in minimizing lag. The router's WiFi 6 capabilities and security features also received positive feedback.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Good unit I would recommend it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a R7000P with this one as the 7000P was very unstable with 5G connections. So far this one is much more stable and it's pushing out the full 300mb bandwidth I have. I did have to reboot it a couple of times to reestablish some smart home connections but it seems stable now so I am liking it and recommend it
I would recommend this to a friendRated 3 out of 5 stars
Great for gamers. Not as an addition AP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Router setup with the DUMAOS was different than I am used to. It's not the same as the traditional Netgear GUI. It is definitely geared to the gaming user. That's not what I bought it for. I was able to set it up in AP mode to help out my RAX200 in some weak spots in the back part of the house. Unfortunately it wasn't working to my expectations. I could barely get the downloads over wifi on the 802.11AX band and LAN above 50Mbps. Upload was about 41Mbps which is what I expected. I connected my laptop to the same network port and used the same cable this router was connected with and received 931Mbps transmitted 41Mbps. Something might have been going on with the QOS settings or the throughput to the WAN port blocked. I will be returning this one. It looks like it would be great for a gamer. The DUMAOS has a lot of tools that would be beneficial for someone using it in that manner. In my home network it's not a good fit. I will try the RAX70 next.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi amidroc,
Thank you for the feedback on your XR1000. We understand that you have had some concerns about teh download speeds when using the router in AP Mode. This resource may offer some assistance: https://kb.netgear.com/1110/Troubleshooting-wireless-networks
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
- Pros mentioned:Setup
Rated 5 out of 5 stars
Gaming Nighthawk system best for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The transition for previous Nighthawk version to new model was so simple and easy to set up, plus you can keep the same router name and no need to updated pass in all devices. Device manager control, the best option so far.
I would recommend this to a friend Rated 5 out of 5 stars
features features features features
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this with my secondary ISP incase my main goes down. This has worked great so far and it has a lot of different tools in the app that my other router does not have. Has great coverage as well
I would recommend this to a friend- Cons mentioned:Connection
Rated 2 out of 5 stars
Buy with caution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a gamer, I was really excited trying this router. A bit pricey but no problem. After a week, I kept having connection issues. Every morning, most of my devices would disconnect and then I would have to do a reboot of the router to reconnect. I tried using the app but it just added to my frustration. I tried logging in via computer and that was a headache. I’m no expert but the set up shouldn’t be that complicated. I gave up and returned it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Juan,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with your router and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you
- Pros mentioned:Performance
Rated 5 out of 5 stars
Amazing Gaming Router
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Duma OS makes this thing amazing to use. I haven’t had any issues with this router, it works great for a house filled with phones, tv’s, tablets, laptops, smart devices, gaming consoles, and more.
I would recommend this to a friend Rated 4 out of 5 stars
Fits my current and future needs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With only two people in my house and me being the only gamer, this router fits my needs thus far perfectly. Has a lot of customizable options in the routers menus which is nice in the future when I am managing several devices and smart devices on the network.
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Awsome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the router and would recommend it to everyone it works like a charm and is amazing we are so in love with it just amazing the best router that you could buy
I would recommend this to a friend Rated 1 out of 5 stars
Honestly wouldn’t recommend.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being absolutely honest and unbiased…in my opinion no one should even consider buying this router. Constantly having to factory reset the router and get it set up again just to have to factory reset it again. Devices showing offline when your obviously online. Not being able to use the router interface on the browser due to an error, which causes you to have to factory reset to access it again. I’m just done with this whole ordeal. Love how it looks, love the interface and features but when it’s bad it’s bad.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ConcernedKi,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Works like a champ
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excellent and to use the software online to set up and go check your router info online and pinging your location on a map to help and protect you against threats is really nice surely if u game
I would recommend this to a friendRated 2 out of 5 stars
Mix feelings
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s modern router works but I have trouble with it sometimes it drops signal sometimes it also has a shorter range than it advertised it’s not bad but not worth the money I spent
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Mike,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless network and device when experiencing a dropping signal and short range: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Cons mentioned:Connection
Rated 2 out of 5 stars
Worse performance than XR500
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already had an XR500 which i've been happy with, so I bought the XR1000 as soon as available. The connection keeps dropping, devices can't connect to wifi "no internet connection available error", and even when connected, the range and speeds are worse than XR500. Hopefully for XR1000 owners it's just a matter of upcoming firmware updates. For now, I would recommend the XR500 over the XR1000
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi stallhagen,
Thank you for your review of the XR1000. We are sorry to hear that you have experienced dropped connections after installing this router. Please email us at [email protected] so that we can look into this with you.
Thank you
NETGEAR Team
- Pros mentioned:Speed
Rated 5 out of 5 stars
my Son is a gamer and the NETGEAR - Nighthawk AX5
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a lot of thing in the house that uses wifi need a Router for all that and my Son is a gamer and the NETGEAR - Nighthawk AX5400 WiFi 6 Router works great
I would recommend this to a friend Rated 2 out of 5 stars
Not ready for Prime Time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last four routers have been Netgear and I’ve had good luck with them over the years. So I was excited to try a new Wi-Fi six router. Unfortunately, The firmware features that make it unique and targeted at gamers are not ready for prime time. Several of the on boarded router applications would crash, or did not let you configure or modify. I also had to fight with getting into the web face And eventually had to do a factory reset. Also any changes you made on the router took a long time to apply, even for the simplest modifications. Sometimes I even had to reboot my cable modem to get it to reconnect to the Internet after minor changes. The worst part is that this expensive router didn’t give me any performance boost for wireless 5 devices or on my Wi-Fi 6 devices such as a PlayStation 5, And LAN wired connection was even slower than my current router. I currently have a Netgear Nighthawk R8000. Maybe down the road when they’re firmware gets fixed it might be worth the purchase price but for now, I returned it in two days and I have moved on.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi RAdams,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with your Nighthawk router and returned it. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
- Pros mentioned:Performance
Rated 5 out of 5 stars
Hesitant, but works!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hesitant to buy because of other reviews, but it has worked well now for a couple of months. More reliable than my previous router and I haven't needed to restart it yet!
I would recommend this to a friend - Cons mentioned:Price
Rated 1 out of 5 stars
Don't be a beta tester
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm just going to be honest here, this devices should not be out in the market in it's current state. On paper the hardware should be fine but the software is a nightmare. Not only is the admin interface slow and sluggish, just changing settings/navigating in the interface causes the router to no longer work with both wireless and wired devices. For the price of this product that's unacceptable. Perhaps this will get fixed in future updates but right now this product is not worth the money or time.
No, I would not recommend this to a friend - Cons mentioned:Lag
Rated 5 out of 5 stars
Nighthawk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been working very well we have 3 console systems and 4 computers hooked up with no lag at all plus 6 Google nest products.
I would recommend this to a friend Rated 3 out of 5 stars
Bought it for warzone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a player of warzone. Most of them said that getting a netduma router would help out for the sbmm. They mentioned, it would give out a bronze lobby "if" you find the right place. Sadly, it didnt. Been playing on platinum and searched all over the world. Out of 20 matches in solo, i get 1 bronze lobby. The price and result didnt quite match. I previoulsy have a netgear ax8 with 1gb speed from xfinity. The netduma router cut my speed into 400 and cant reach my usual speed of 800 to 950. Over all, the product aesthetically looks classy despite of having a plasticy feel. Works as it should be, providing a low latency during gameplay. It was a fun experience. But if your sole purpose is to save yourself fron sweaty lobbies at warzone just stay away and get good
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Duckogoten,
Thank you for your feedback on the XR1000. We understand that you have also experienced a speed degradation with your Pro Gaming router. We would like to help you with this. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
- Pros mentioned:Speed
Rated 2 out of 5 stars
No longer a quality company.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a year and a week. As soon as warranty went out the 2.4 network no longer broadcasts. Master reset, new set up etc no go. 5ghz still works. Not a big deal normally, but our smart cameras and door bell can only run on the 2 network. Same stuff happens with our work netgear equipment. Doesn’t seem to last past a year. Expected a lot more for a $300 router. Netgear has fallen so far. When it worked, the signal and speed was amazing.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DuSt,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Please visit these links for troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
We also recommend ensuring your device is up to date on firmware: https://kb.netgear.com/000063915/XR1000-Firmware-Version-1-0-0-58.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having. A previous user on our NETGEAR Community Forums has a post with a Solution that may help with your situation: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR1000-Internet-Drops-on-WiFi-only/m-p/2077010.
Regards,
NETGEAR Team
- Pros mentioned:Setup
Rated 5 out of 5 stars
Great easy to use router
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a total of 5min to setup, basically plug and play. Been using it for over a week and all devices have a constant stable wireless connection. Great gaming router!
I would recommend this to a friend







