Customer Ratings & Reviews
- Model:
- XR1000-100NAS
- |
- SKU:
- 6425814
Customer reviews
Rating 4.1 out of 5 stars with 499 reviews
(499 customer reviews)Rating by feature
- Setup4.2
Rating 4.2 out of 5 stars
- Range4.3
Rating 4.3 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the Nighthawk AX5400 WiFi 6 Router's ease of use, performance, and extended range, frequently praising its simple setup and strong signal. While some experienced connection issues and found the price high, many users highlighted the improved gaming experience and the router's effectiveness in minimizing lag. The router's WiFi 6 capabilities and security features also received positive feedback.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi is slow, and it doesn't do anything for gaming.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Vinny,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Difficult to install. Difficult to operate
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi SASP,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your product. This resource should help when you experience trouble installing: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
When experiencing trouble while operating or using your router, we recommend checking out this resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Nitehawk net zero
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid 400 bucks for a gaming router and got 1/3 of the wifi that my velop mesh puts out!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Adisplayname,
Thank you for your review and feedback. We have a few links that may be of help for your current issue. The first link is for a firmware update for your XR1000, which was released as recently as 8-12-21: https://kb.netgear.com/000063915/XR1000-Firmware-Version-1-0-0-58.
To help with troubleshooting your wireless connection issue, please check out this resource: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Netgear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work the way it’s intended. DUMA OS is garbage
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi IBPpc,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your XR1000. If you need further assistance With your router or DumaOS, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Not Stable Router drops connections
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drops speed and not stable router 5Ghz very unstable
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Apero,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help your wireless network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also to troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
We also recommend ensuring your device is up to date on firmware, recently released on 4-5-22, if you have not done so already: https://kb.netgear.com/000064837/XR1000-Firmware-Version-1-0-0-64.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Router
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not by..... wireless speeds go up and down very bad dont know why
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi amplify76,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
100% absolutely don't buy this
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm just going to say don't buy this under any circumstances.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Donotbuy,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your router. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
- Pros mentioned:Setup, Speed
Rated 5 out of 5 stars
Great wifi router for gaming and whole house wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great upgrade to my home's wifi network. Setup was extremely simple, with many options for monitoring and configuration. I had no issues swapping this for my older wifi router, and all of mu devices connect flawlessly. Speeds are fast and consistent, reaching the stated limit of my internet connection consistently. Although I did not do a great deal of gaming, we did stream a large amout of HD and 4K video to various devices. Gaming was fine with my son's consoles. Speeds were fast and lag very low on Suddenlink. I received a beta version of the Nighthawk AX5400 at no cost for testing and review.
I would recommend this to a friend - Pros mentioned:Performance, Setup
Rated 5 out of 5 stars
Excellent Gaming Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far my favorite router ever it can handle everything I've thrown at it. The system gui works great and is very easy to navigate. Plus using the nighthawk app with it is great you can monitor all connected devices and even block them with just a touch. I love the wifi 6 works great with my phones super fast downloads. Setup is super easy for anyone to setup. I did receive this from netgear for free for a beta test and these are my own opinions with the experience I've had with this router. I highly recommend this router.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 1 out of 5 stars
Steer clear of Netgear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Router on May 19th at my local Bestbuy and was happy with the ease of setup and extended coverage. However barely two weeks into operation, the router started overloading the CPU and would deny and drop connections. I was in the process of verifying settings and decided it would be best to attempt a fresh restart from new and pressed the button for factory reset. That was the last time this router had any signs of life beyond a power light that would display an orange boot to a brief white tease before it cycled back to boot. The router is stuck in a boot loop and will not reset. Contacted Netgear customer support and got assigned a support ticket. Netgear doesn't provide any support. I got a generic copy paste try this step and that step and that was the last time Netgear responded to my support ticket. June 6th. I wasted my money on this router and with the lack of support from the manufacturer, will never buy a netgear anything again. Steer clear and go buy something else. I went with UniFi instead. At leaset they have customer service
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ShaneT,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your XR1000, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
- Pros mentioned:Range
Rated 5 out of 5 stars
Exceeded my expectations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router is more than I expected, from opening the box, to the set up; its all packaged very well for an easy set up. Now that I've had it for over a week, I can give my honest review and it is amazing. I'm in a 2 story, 4500 SQ FT home and we haven't noticed any lags or slow downs.
I would recommend this to a friend - Pros mentioned:Range, Speed
Rated 5 out of 5 stars
Great Router!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router is pretty great! The dashboard is indeed a bit slow but being a new interface I’m guessing it just needs some bugs worked out still and will improve with time. That’s my only gripe, once you have it set up the thing is rock solid and stable with great range. It covers my 1900 sq foot home just fine and we get a full speed fast signal in the back yard also. It also has some gaming features I haven’t used yet but it’s cool to see so many configurable options if I had the need. I upgraded my laptop with an AX200 wifi 6 card to get the most out of the router and this thing is screaming. Now I need to upgrade the rest of the house with wifi 6 gear.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Great router!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great router I went from 40mb per second download speed to 346 download all the time it’s great and 12 mbps upload. Overall great for anything from gaming watching streaming services etc always great fps and always in hd-4k
I would recommend this to a friend - Pros mentioned:Range
Rated 5 out of 5 stars
I love nighthawk routers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This nighthawk router is a modest upgrade from my previous nighthawk. Works everywhere in and around my house. Only reason I replaced is my original was fried in lightening strike.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was having issues with internet providers router/modem. When we changed to just the modem, had to purchase my own router. Have not had a single day where anything was slow or timed out. Definitely worth the money.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great router. Easy to setup just need the nighthawk app
I would recommend this to a friend Rated 3 out of 5 stars
Complicated Installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned several Netgear routers over the years and installation has always been straight forward and easy. Then I met this one. Installation is extremely awkward and time consuming. In order to install it you have to download an app to your smart phone. This is an unneeded detour and the person who thought this up needs to be severely counseled. I don't have cell phone reception where I live and I had to drive three miles to a wifi hotspot to download the app. After wasting several hours I finally got it installed and now all is fine. If it hadn't been for the extremely stupid method of installation I would have given it 5 stars. Netgear, please pay attention.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi BrianG,
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing trouble while installing, or if you wish to install your device using the Web GUI, we recommend checking out these resources: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US, and also: https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Best gaming router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming router i bought. Easy set up and good wifi range.
I would recommend this to a friend Rated 5 out of 5 stars
Good router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best router I’ve bought net company couldn’t pay me to take thier trash router
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Pure Excellence!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NetGear has always been the top brand for modems and routers. I live in about a 600sq ft trailer and our router is able to get us amazing speeds and reach throughout the house. It's safe to say this is one of the best gaming routers out there right now! I get great internet speeds at about a stead 100mbps and really low pings even with 12 devices connected to it at once. Thanks Net Gear
I would recommend this to a friend







