Customer Ratings & Reviews
- Model:
- RAX80-100NAS
- |
- SKU:
- 6295912
Customer reviews
Rating 4 out of 5 stars with 904 reviews
(904 customer reviews)Rating by feature
- Setup3.8
Rating 3.8 out of 5 stars
- Range3.9
Rating 3.9 out of 5 stars
- Signal Strength3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers often highlight the Nighthawk AX8's impressive performance, extensive range, and ease of setup as significant advantages. Many appreciate its strong signal and the inclusion of Wi-Fi 6 technology. However, some users mention occasional connection issues and a higher price point as drawbacks. Concerns regarding the router's firmware and mobile application have also been raised by a few customers.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor quality & Terrible RMA experience
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WAN port stopped working after three months. Now i have to pay $20 to send it to NG for replacement and wait about 3 weeks. Still do not understand why I have to pay to replace a defective product. Additionally, I had to waste about an hour on the phone following vague directions from overseas technical support to get RMA number. Be aware that if you router brok, you would have pay for the whole process with your $$ and your time.
No, I would not recommend this to a friendRated 2 out of 5 stars
Lots of buffering
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The AX8 was returned because of too much buffering. My old AC router worked better. The RAX 120 worked better but also had some slow loading.
No, I would not recommend this to a friendRated 2 out of 5 stars
Died after 5 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked OK for 5 months, then the WAN port died. Much faster than my old Asus AC1900, but not anymore since it is dead.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JGNSB,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 2 out of 5 stars
drops wireless when lease expires every 12 hours
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cannot extend the lease time from 12 hours. This has been a problem for years in the netgear community forum. no way to fix it
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst product and customer service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time purchasing a Netgear product and it will be my last time as well. My router started installing the armor security on its own, and now I can’t get any Wi-Fi signal on my Mac laptop. I called support and now they want to charge me for help, since it’s past my 3 months of purchase. I was previously a Lynksys owner, and their technical support was amazing, with no additional cost.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dead on arrival
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this and spent several hours on the phone with tech support trying to get it to work. After several failed attempts to make it work I returned it and purchased the TP Link Archer 6000 and couldn’t be happier. Don’t let the few bad reviews stop you from purchasing the TP Link Archer 6000, it’s a great router.
No, I would not recommend this to a friend- Pros mentioned:Range
Rated 1 out of 5 stars
Worked great and then died 8 months later.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working great and had exceptional range until it died 7 months later.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Wasn’t the quality we expected
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced a previous router with this one hoping for better results and it was most definitely not any stronger.
No, I would not recommend this to a friendRated 1 out of 5 stars
RETURNING AGAIN
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had high hopes for the router...... 2.4 works good but the 5 disappears .......Returned the first one and purchased a second ... same issues / same drama. Hours on the phone with Netgear customer service... do yourself a HUGE favor and wait on the WiFi 6. NOTHING BUT A WASTE OF TIME AND ENERGY.
No, I would not recommend this to a friendRated 1 out of 5 stars
Max speed 40 mb, hardware issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get the router to perform, worked with tech-support for hours to try to fix the router, they said a batch of routers had the same issue and had hardware issues
No, I would not recommend this to a friend- Cons mentioned:Connection
Rated 1 out of 5 stars
Bad router
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router is the worst. After 10 days no internet connection. Am returning ASAP!
No, I would not recommend this to a friend Rated 1 out of 5 stars
Undercover trash!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since the day I have his router installed I have had nothing but problems. Every time I am playing a game it freezes up for a couple seconds on every match that I play! And since the router Wi-Fi is constantly going out so I have to constantly reset it and then restore my settings on the computer settings. Do NOT buy this router-YOU HAVE BEEN WARNED!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointing product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had such high hopes for this router. Bought based on the netgear reputation. Sadly it does not live up to the hype. After many hours online with Netgear support had to return it. Several other people had the exact same problem - not providing the speed thru put they advertised. Cannot recommend and no longer buy anything related to Netgear.
No, I would not recommend this to a friendRated 2 out of 5 stars
Unstable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I just got unlucky but this wouldn't hold a wifi signal, wired was great but my wifi kept dropping
No, I would not recommend this to a friendRated 1 out of 5 stars
Stay Away!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this router, but took it back 2 days later. New technology— “AX” standard not yet finalized. Wait to buy. Broke my network— many IoT things (Wemo switches, Logitech cameras) repeatedly lost connectivity.
No, I would not recommend this to a friend- Cons mentioned:Firmware
Rated 1 out of 5 stars
Returned it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firmware is trash. Do not buy. Save yourself the headache
No, I would not recommend this to a friend Rated 1 out of 5 stars
$500 brick
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“LAN cable disconnected”: promptly booted from whatever online game I’m in. “LAN cable reconnected”: wearily party back up with friends and get in another game. Rinse and repeat. Tech is aware of this problems. Numerous threads on Netgear forums and other forums have yet to find a solution.
No, I would not recommend this to a friendRated 1 out of 5 stars
Returning Product Today
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you plug any Sonos products into any of the Ethernet ports in the router it will not work. It shuts down the internet all together, wireless and all ethernet ports.
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first. When you connect your device to it, I would get 1gbps, but WiFi performance was terrible (100mbps). Switched back to my eero 1st, and on WiFi I’m getting close to 700mbps and via Ethernet 1gbps. What a waste of money and can’t return anymore ...
No, I would not recommend this to a friendRated 2 out of 5 stars
LAN cable disconnect
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LAN cable randomly disconnects everyday. I’ve called netgear and they are no help
No, I would not recommend this to a friend