Customer Ratings & Reviews

Works wonderfully for gaming and streaming at the same time

I have to say I have been generally disappointed with this product. I have been a long time user of a different brand. This router was north of $300 so obviously expectations are much higher. I have network lags it seems slower than the 2 year router I replaced. The management web interface is terrible. You can't find anything nor are you allowed to do anything. I have been working in the industry long enough to expect more from a higher end router. I am thinking of switching back to the previous brand.

Unit was easy to set up. Coverage is great. No issues.

Let me.tell you this router is Awesome i definitely recommend

Great router, improved my WiFi speed exponentially!

After having this for 2 months, I can say don’t get this one. This router loses the internet regularly. I have to restart this router often to get the internet back on but the problem is intermittent so having it repaired is a nightmare. Check your internet connection it says. I should have checked my brain when buying this. Ugh.

So not be fooled this unit does not cover 2500 square feet multi level as it depicts. 2.4 goes upstairs in my home a distance of 50 feet with only 2 wifi bars. 5.0 and 6.0 do not go to the same spot.

This routers dropped the signal , after the first 5 hours of use , decided to returned and get and wifi 7 and mach a future devices

This router worked okay for the first three months, though I was seeing intermittent disconnections. I decided to upgrade my ISP speed from 400 Mb/s to 1Gb/s. The wireless speeds are about the same, 400mb/s, as I was seeing prior to my speed upgrade to 1Gb/s. I had my ISP come out and verify that they were seeing expected speeds from their side, which they were, so I called Netgear. They told me that I had visited too many "insecure websites" causing a security issue with the router. They wanted me to pay $139 for 5 years or $299 for the life of the router to resolve the security issue and "hide my IP to prevent it from happening again." Never again Netgear.

My experience includes setting up over 30 routers and this one was the most exasperating. The instructions basically say to download the app and then follow the instructions. The app and the router connected but kept saying no internet available. So I tried several things including powering off the modem and router, trying a different port, etc… Then I connected via laptop and went on the internet to setup. What a pain. It finally connected. On the Netgear website they do have a detailed instruction manual that could prove helpful if you run into trouble or are a novice at router installation. FYI - There is a power button the back of the router you will need to push in. You can use the same SSID, same password, and same security settings you used on your old router on your new router so you don’t have to update every device. We connect so many devices (30+) in our house with multiple TV’s, phones, printers, vacuums, voice assistants, etc… Our house is a split level and range was good except on one side of the lower level (farthest away from the router). Speed was very good to excellent but we did have some evening slowdown; I suspect the internet provider of throttling as it happened with the previous modem and router too. Speeds were up to par with our internet service level and only slightly dimished (by about 10%) when 20 devices were operating at once. I did run 2 robot vacuums, 3 TV’s, 3 computers and 2 printers (big print jobs) at once along with phones, voice assistants and air purifiers and that produced the most lag (25%). Some product highlights: USB-C 3.0 port One 2.5G and five Gigabit Ethernet ports Tri-band 2.4GHz, 5GHz, 6GHz wireless frequencies (802.11a/b/g/n/ac/ax compliant) – very nice to have the 2.4GHz as a lot of electronics can only connect at this frequency Eight Wi-Fi streams (2 @ 2.4GHz, 4 @ 5GHz, 2 @ 6GHz) Link 2 Gigabit LAN Ports together for up to 2Gbps aggregate speeds. Devices connected to the 2.4GHz network and can be moved to 5GHz easily. Built in security with VPN support, SPI Firewall, Device Access Control and Guest Network. Netgear Armor is included with a free 30 day trial. Upgraded Parental controls are also available at an additional cost. I wasn’t able to test 6GHZ as we don’t have any devices capable of 6GHz. It might be beneficial to wall mount the unit as it is large and you cannot see the status lights from the front of the unit. The setup process definitely takes off 1 star. Otherwise, this is a very capable router with excellent speed. On the lower level, all of our devices can run at 5GHz except two. That really helped with speed as 2.4GHz can be slow on that level. Our vacuum was having issues connecting at 2.4GHz. We have used mesh networks and wi-fi extenders to help with our lower level before so this is not a new issue for us. I do recommend this router. If you have more than 2500 s.f., you may want to upgrade to another Nighthawk. The design is also nice, the antennas are built into the design so you don’t have antennas bending all over.

It was not what I expected. It is a large router and there is not much room to move it around

2 stars because when itnqorks its great. I jave similar issues to others where whenever the power goes out or the internet goes out from the isp this router has major issues receiving a connection from the modem. Confirmed it is this router because my old router from linksys works just fine. This has happened multiple times. I hope netgear can get to the bottom of this and release a fix via firmware update. It really makes this router unusable.

Promised more than it is doing. Repeatedly drops internet connection multiple times a day on all devices. I have 30 devices tied to WiFi. Purchased a different brand yesterday to replace this one, and will return this.

Don’t waste your money on this piece of junk, spent over 400 dollars on it when it first came out after a month of having to reset it everyday, multiple times a day I got rid of it

Meh… for the price I was expecting to be wowed, but it’s just OK — plus their customer survive is less than standard.

Failure of LAN ports after 11 weeks of use. Netgear's policy to replace this faulty unit is three choices, 1st send your faulty unit back to Netgear when they receive it they will send you a replacement, this is unacceptable as this is equipment I rely on. The second option is to pay $16.95 (in Oregon) to have a replacement sent which includes a return shipping label for the faulty unit, if Netgear does not receive the faulty unit in 10 days after receipt, they threaten to use your credit card information to bill you for the new unit, I chose this option and four days later received a phone call request to provide proof of purchase, which the first customer service rep did not inform me of. I was not informed of this because the printed policy says proof of purchase is required for the third option. The 3rd option is pay more ship faster.

Fast, but the range is pretty bad. The 6 Ghz really needs line of sight, it seems.

I wish you could give negative star's.i had this wifi for a total of 3 months. then the wifi chip fried it self !,I called got another one to replace this broken garbage. I say to myself, it was jest a one time thing it surely cant happen again.welp 3 months later the same thing. Guys and girls and others. do not buy this unit, save your money and your mental health. This is also my last netgear i will be wasting my money on another company.

At first this was a great buy. Right before 3 months after starting use this had a serious problem. I began working with Netgear to diagnose and correct said problem. After that time the original problem was somewhat corrected but another problem arose. It took 3 months and many times of submitting error logs to get an outcome. In the process I also purchased the 3 year support item/warranty. I was informed that my product would not be replaced and so far no compensation. I do not recommend this product to anyone.

My expensive RAXE300 Nighthawk AXE6 AXE7800 stopped working from the blue. I was not prepared to stay for an hour on the phone troubleshooting. NETGEAR warranty will cover for the defective hardware, but I may have to pay for shipping the defective hardware back to NETGEAR. Once NETGEAR receives the defective router, they will send a new one to my address. So, it will take days maybe weeks to get a new router. It is just a poor warranty policy. BTW, the representative asked me to consider that it is rare for an equipment to present problems, so that is why their warranty is as it is...