Customer Ratings & Reviews
- Model:
- CM1000-100NAS
- |
- SKU:
- 10735667
Customer reviews
Rating 4.7 out of 5 stars with 4270 reviews
(4,270 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.7
Rating 4.7 out of 5 stars
to a friend
Rated 4 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic machine It’s great to have and you can definitely try
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 3 out of 5 stars
It’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this modem but the speed is not the best. I still get lots of buffering.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Shelly2,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CM1000 speed and buffering. We recommend checking out this troubleshooting resource: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 3 out of 5 stars
Modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Modem works just fine as long as there are no signal spikes.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 4 out of 5 stars
Great Modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can be used with most ISP. Nice design with a quite small footprint.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 1 out of 5 stars
It didn't even last a year...
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in Sept, 2020. Died in May, 2021. I tried all the troubleshooting available via Google with no luck. Called NetGear tech support twice. They told me, and I quote: "we can probably fix this, but it will cost you $49 for 3-months of phone support." Wow! Thanks. I also tried to claim the hardware warranty, which is 1 year from date of purchase. They wouldn't allow it...unless...wait for it...I pay $49 and go through the phone support first. What kind of company can't help you for at least a year? What a joke. I went and bought an Arris. 2-year warranty with free phone support.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JonAZ,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 3 out of 5 stars
not good for mediacom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was known to cause issues with mediacom according to the service personnel at mediacom i returned the product and had 0 issues with bestbuy, no questions asked as it was within the return policy.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 4 out of 5 stars
Slim modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not compatible with my internet subscribers.I was tired of paying a monthly rental fee.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 3 out of 5 stars
DOCSIS 3.1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Future proof DOCSIS 3.1 modem. Looses connection sometimes.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 4 out of 5 stars
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problem but a bit of trouble with the initial install.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 5 out of 5 stars
GREAT CABLE MODEM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to upgrade my old modem to DOCSIS 3.1. Seems to be working o.k.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 5 out of 5 stars
Worked perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a significant upgrade from my old device simple set up plug and play
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 4 out of 5 stars
Product works well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is serving its purpose well. Using it in place of cable company modem.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 4 out of 5 stars
Need gigablast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I first bought this I had to return it because it was only putting out 4MB.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 4 out of 5 stars
Great modem at a great price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this modem to avoid having to continue paying my cable company a rental fee.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 4 out of 5 stars
Works, it expensive
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works, no complaints except price. Have t had issues
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 1 out of 5 stars
Xfinity-Comcast throttles device.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xfinity throttles this device and I am now having to rent a modem. MAD because cannot return item. Comcast is difficult to work with. Couldn't get over 200mb speed with a direct connect. Comcast modem was 980mb. Not sure if i want to spend another 8 hours on the phone with Comcast to get it to work. They deny throttling of course. I'm sure the device is good but not with Comcast/Xfinity
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi DLL1536,
If you are not receiving the speeds you would expect to with your modem we will be happy to look into the support opportunities with you. Please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 4 out of 5 stars
Comcast forced me to update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as designed. No noticeable difference form my previous cable modem.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 5 out of 5 stars
Does its job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended. Was exactly what i needed. I would recommend
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 3 out of 5 stars
Compatibility with Comcast?
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well as a modem, but the speed did not improve speed with Comcast. Comcast tech had me replace it with a Comcast modem.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 4 out of 5 stars
It is a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well after set up. Required help from the manufacturer
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friend