Customer Ratings & Reviews
- Model:
- CM1000-100NAS
- |
- SKU:
- 10735667
Customer reviews
Rating 4.7 out of 5 stars with 4270 reviews
(4,270 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Worst Cable Modem ever made
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A piece of junk. It ran for 5 months and then totally died. A total waste of $169.00. I replaced it with a ARRIS cable modem. Don't waste your time or money on this cable modem. Trying to get Netgear to replace it is impossible. Low quality, bad quality control
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi mike,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 2 out of 5 stars
No reliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2 days, needed to be reset at least 3 times in that period then failed altogether.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi PJC4,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 5 out of 5 stars
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced the cable modem and added a router. Very happy.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 1 out of 5 stars
Good!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got internet and even tho it was expensive it is truly worth it!
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
I would recommend this to a friendRated 2 out of 5 stars
Might have been a bad egg.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got slower speeds then my rental modem. Returned it. Not sure if i got a bad modem.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Andrew,
We're sorry to hear that you had problems with your CM1000 and have already returned it. If you decide to repurchase the modem and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Horrible Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the modem but had to bring it back to the store it seems like something was loose inside the casing and wouldn't bond with my cable internet service "Xfinity"so the quality of the workmanship of the modem was lacking.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
it was aaaaight
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not that impressed. the other router i purchased for my office worked much better and cost less
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Works,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "How can I troubleshoot my cable modem?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Netgear never again.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardware failure within 6 months. Best Buy wont help since its past the 30/45 day. Called Netgear. 3 hours on phone with them telling me I have 1 year of warranty but no tech support. I assured them no worries I just need the hardware replacement. 3 transfers 45 min each on with someone who is hopefully going to start the RMA process.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Danny,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you
Rated 1 out of 5 stars
Don’t buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy it!!! Now I have to drop another $200-$300 on a new one. Indian support is horrible.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy stands behind what they sale...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to store. Worse by far than the Spectrum freebie I had. I thought it might make my horrible NetGear router stay connected but it made it worse,,, returned both to Best Buy... I LOVE BEST BUY,,, they stand behind what they sale... NetGear use to be reputable but today they are simply junk dealers...
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Stops working all the time
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of expensive to only last 18 months. We thought it was our internet provider every time we had to reset it. It was the modem failing. It started right when our warranty expired. Convenient. No fault of Best Buy. Just a bad product.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Netgear
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just had my speed tested. It doesn't perform at the speed it is supposed to.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Less than a year failure club
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed like a decent modem. But failed after 8 months.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Bearski,
All NETGEAR products come with a 1 year hardware replacement warranty, and if your CM1000 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
AVOID Netgear like the Plague
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing lasted two months and then I had to fight with Netgear to get a replacement even though it was under warranty. After a few hours they finally relented but forced me to pay for shipping. Do not waste your money on this and get an ARRIS Surfboard instead.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Dropped internet connection
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modem keeps disconnecting and experiencing latency spikes when gaming online.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
didn't like it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was my fault I didn't read that it didn't have wifi had to return
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Screwed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable. Stopped working less than 6 Mos after purchase, called for help but had to buy a service contract but couldn't resolve problem so 2 Mos into service contract I tried to get a refund and got nowhere so I am now renting a modem through my cable company.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Likeeasy,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Works good for about a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This modem works great for about a month and it started giving me issues. I would need to reset it weekly and sometimes daily just to keep it working. I took it back and got the arris modem and haven’t had an issue yet! Don’t buy this modem
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
50/50
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product..Its not built-in wifi. Speed is traditional
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was fine I guess. Hard to tell since I was treated like a pariah by the staff. Will never return to that store or best buy for that matter. Not if I'm gonna be treated the way I was
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friend