Customer Ratings & Reviews

Not retail ready speed issues with Comcast cust they are aware but have yet to resolve

Wouldn’t work with xfinity blast package. Got an email shortly after installing saying it wasn’t compatible. Returned.

Had to return this item. Kept getting wifi interuptions

Expensive - I expected high quality. Instead after 9 months it crapped out - lost connection, then basically began soft-rebooting itself in an infinite loop. Piece of junk.

Spent over two hours with support that got nowhere. They blamed my internet provider. My internet provider brought out a loaner modem and worked immediately. Took back Netgear modem and got another brand that had me up and running in 5 minutes.

Wesley was great. He went above and beyond to trouble shoot. Chris at the store really helped out also. The netgear was defective.

I used this modem with RCN, but this modem has disconnected itself and needed a reboot to get back online a half dozen times over the past 2 weeks, so end up returning it.

Broke don’t buy, had to buy a different one. Comcast came out and tested it. They said it was broken. Was out of warranty so ate ate $160.

I wish I didn't buy this. I waited too long before even plugging it in to where now I can't return it. $200 down the drain. You will need to buy a separate router to go with this modem.

This piece of trash is a huge failure for somebody who has a big name! my isp's device wood not be able to connect to it. I have had problems with this piece of trash ever since the first day I bought it.

maybe it was just this particular one but it did not work out of the box. Paid to have a tech inspect it and it was a flawed product. Sent it back and received full credit. Bought a different model

There was only one place for a connection in the back. We needed multiple items to be plugged into it. Took it back & went with Motorola, which we had previously & it worked for more than 10 years.

Netgear R8500 Routers are not working with Netgear Modem CM1000. Netgear Technical support told me to return my CM1000 and buy ARRIS 8200 !!! Same issues with 2 differents R8500 Router. Follow Netgear advice, buy the Arris 8200 Modem !

Product is great. Best Buy gets a 1 star. Ordered this in Aug 2020. Product sticker says it was manufactured in Jan 2019. The 2020 models are supposed to have all the bugs worked out.

glitch, wake wireless signal and Xfinity couldn’t connect internet connection

Had it for a year and it makes a quiet high pitch buffering noise that is keeping my baby awake. Not sure what to do and if it is under warranty.

Tried for hours along with the Xfinity installer and it wouldn’t work. We ended up just using Xfinity’s and renting it. If you have Xfinity don’t get this, it won’t work even though on the box says it’s compatible.

I thought this would be a great cable modem to get me out of paying Comcast every month. It failed so fast even the Comcast technician was surprised.

Can't say how good it works cause i couldnt get it to work for optimum internet. They said it wasnt compatible.

Net gear. Keep Disconnect it Internet and shut down wifi. Not to sure if comcast of net gear. My review for this i give 1 star