Customer Ratings & Reviews
- Model:
- CM1000-100NAS
- |
- SKU:
- 10735667
Customer reviews
Rating 4.7 out of 5 stars with 4270 reviews
(4,270 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Lasted for 3.5 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine died two weeks after the warranty ended. Now I have a $170 paper weight. The modem acts like it’s connecting, but provides, at best 5Mb down (I should be getting 1Gb). Most of the time I get no fat at all or .25Mb down. Comcast tech confirmed problem is the modem. This is literally the third Netgear product in as many years that has stopped working for me. I’m done with their products.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Connection Issues with Comcast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my Comcast Cable connection with the plan to upgrade to the 1Gbps. The modem had trouble staying up when only connected at 150mbps. Put my old Zoom Docsis 3.0 modem back and am going to return this one. Its not stable and suffers the usual netgear power cycle bs. You think they would be able to fix that by now.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Not compatible with Xfinity upgrades
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this model specifically because it said it would be compatible with future Xfinity upgrades and less than a year later Xfinity tells me it's no longer compatible and i should buy a newer model. Scam
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Woke up to a dead modem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it 2 years, and Woke up this morning to no internet. Check the modem and notice that all the led’s where blinking rapidly. No troubleshooting or info on this issue from netgear
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JavierE,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
DOES NOT WORK WITH SUDDENLINK GIGABIT INTERNET
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this modem for my Suddenlink gigabit internet service, but the modem did not work at all. I got less than 1 mbps speed with a 133 ms ping speed. Even though Suddenlink confirmed this modem was compatible with their service, it did not work and I had to return it.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi fernandoaleman,
This resource should help you "https://kb.netgear.com/000061156" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Not reliable
Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started having random internet disconnects that required restarting the modem. Tried to contact NetGear support, they charge you to talk to someone and it's 10 days past my 1 year warranty.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
GARBAGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.idk why but this mest everything up and wasted 4hrs of my time. it would not activate. so i tryed activating my old one then that dident work. so i been on the phone trying to activate the old one with my isp
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Expensive, did not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with Wave Broadband Gigabit internet. Paid for the modem and shipping, scheduled installation of our Wave Gigabit service, this modem would not transmit a signal. Had to buy an alternative.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a day. It also bricked my router.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi N1n9,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Died after 14Months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on April 2020 for $149, died on June 2021. Not recommend this product.
This review is from NETGEAR - Nighthawk DOCSIS 3.1 Cable Modem - Black
No, I would not recommend this to a friend