Customer Ratings & Reviews

I had to upgrade to DOCSIS 3.1 to get all the thoroughput possible from my ISP. This seems to get the job done.

Comcast increased my internet speed to 600 Mbps. This modem cannot handle it. The download light keeps blinking and cannot synchronize. Result: around 300 Mbps only.

This has been disappointing so far. I have Comcast Gig Speed and NEVER get close to that hovers around ~125 down and up is 35. I have had them here to service the line and everything checks out. Contacted Best Buy, they told me to contact Netgear. It's been over a month since I followed all of the detailed instructions Netgear gave me, and the continue to ignore my comments on my case. This is a modem issue and Netgear has been miserable to work with. I bought this for the brand name. This is not Best Buy's fault, this is a NetGear issue, I expect more from a company like Netgear.

Item is bit big and bulky other than that works great.

Super fast. I consistently get more than 800 mbps with RCN gig internet.

Had it a week worked ok. Not real fast. Had to replace it after it suddenly started dropping signal from isp. Test wires and service all good. Wouldn’t connect back to isp after 2 weeks kept coding out in modem software. Netgear wanted More money to update system to get to run correctly wasn’t willing to spend the cost of another modem to get service update. Was a fan of netgear till this modem. Won’t ever make that mistake again. Do yourself a favor don’t buy netgear modems. Routers are good modems are junk

Good modem so far updated from Spectrum modem and did notice improved internet speeds. Would recommend

No issues with set up our use, and saves money every month not having to lease from the cable company.

Great product! Upgraded internet speed to 300 with Cox Cable. Old modem was slow. Best modem available

This may be a great modem but it was not what I needed or could use. It was pushed on me by the Best Buy information assistant. I kept asking him if it supported home phone and he assured me it did. I should have put on my glasses and read the small print which said it did not. No fault of the product. Just misrepresented by the salesman and not sufficiently checked out by reading the info on the box by me.

Convenient and will save money on my cable bill since im no longer renting a modem. My only complaint is how slow my internet is now.

Tried to cancel order, they would not let me 15 minutes after ordering. Huge runaround to get my money back

Not as fast as my previous Arris SB8200 but haven't had any issues so far. Design-wise it's a bit too tall and I can no longer place it in my media cabinet.

I've purchased this one and the Arris model and the heiress is definitely better in every aspect. If you're looking for a router modem phone combination I would lean on the Arris model.

To complicated to set up, after spending a long time with a great costumer service they suggested me to upload an older version for this device because in reality they can figured out the problem why my devices can not connect to it.

Last modem had limits to it from Spectrum, but this one easily provides lightning fast speeds.

Used for couple days , there are better router than this

Hard to review this item as we purchased the wrong thing for our internet. I would say the rep did not adivse us correctly. There should be a choice of NA below

I returned this so I have no opinion of it. I’m giving it a 3 star.

Highly rated at Best Buy, but nothing but problems getting it to work with Spectrum, even though they claim this model is compatible. First Spectrum had to recognize and then store the modem's MAC address, and then reboot the system twice over the span of two separate phone calls to them. Even now I must cycle the power on the modem nearly every day. DO NOT BUY THIS IF YOU USE SPECTRUM!!