Customer Ratings & Reviews
- Model:
- CM1000-100NAS
- |
- SKU:
- 5712202
Customer reviews
Rating 4.7 out of 5 stars with 4281 reviews
(4,281 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's impressive speed, strong performance, and overall ease of use, including its simple setup and seamless connection. They also appreciate its compatibility, DOCSIS 3.1 support, and affordable price, noting that it operates without lag and stays cool. However, customers are negative about the limited number of ethernet ports and, for some, the signal strength.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Net Gear products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Due to no customer service after one year without payment leads me to believe it will break after one year. Returned the router for a different brand.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not as good as prior modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it’s the modem or the Comcast upgrade, but the service is a lot worse than before. Internet is poor. WiFi is dropping off. Pretty poor.
No, I would not recommend this to a friend- Cons mentioned:Ethernet ports
Rated 1 out of 5 stars
Netgear failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came out the box broken. Usually big fan of netgear. Doubtful that I’ll buy another in the future, or not from Best Buy. Return process was a pain.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Return
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it I got the wrong one I needed a modem and router and this is not the one I needed
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Baddd,
register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 3 out of 5 stars
Randomly disconnects from my router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About once a month it will disconnect from my router and reconnect ten minutes later
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Anthony,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 3 out of 5 stars
Good cable modem, bad design.....
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent cable modem. It tips over easily because of the poor design, but does work with no issues
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JohnnyUtah,
Thank you for your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 3 out of 5 stars
Does not work with spectrum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I give this 3 stars because The box did say this will not work with spectrum internet gig service. But I had to try it anyway.
I would recommend this to a friendRated 1 out of 5 stars
Does not work as advertised for Xfinity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has consistently worked, but when paired with my nighthawk router on xfinity internet has only given me 300 mbps internet speed, when I pay for 600 mbps. Netgear seems to have firmware issues that prevent their equipment from working at full capacity, despite being advertised to work at 1 gbps. I could have kept my old modem and had the same speeds, plus setup took over an hour because I had to call xfinity to install it, rather than just plug and play.
No, I would not recommend this to a friendRated 3 out of 5 stars
Good product, Good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement modem for one we've had for over 5 years. It has provided less session drops and more device connections.
I would recommend this to a friend- Cons mentioned:Ethernet ports
Rated 1 out of 5 stars
Dead after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this modem for 3 weeks and it just stopped working today. Of course, 1 week outside of Best Buy’s horrible 15 day return/exchange policy. This modem was not cheap and now I have to buy another one.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi KimG,
Thank you for your feedback. If you are having problems with your CM1000, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 3 out of 5 stars
net speed not significantly improved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Xfinity deal required me to upgrade to 3.1 but 1000 megs is not available in my area. Not the fault of the product
No, I would not recommend this to a friendRated 3 out of 5 stars
Can’t really review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in error so I’m not sure how well it works or if worth buying. Check other reviews
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DTayl,
Thank you for the review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
- Pros mentioned:Speed
Rated 2 out of 5 stars
Great improvement in speed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By installing the new modem the streaming speed was considerably improved
I would recommend this to a friend - Pros mentioned:Speed
Rated 4 out of 5 stars
So far so good...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Modem seems to be doing very well- internet speed significantly improved.
I would recommend this to a friend Rated 3 out of 5 stars
not for Spectrum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dissapointed, it says it works with spectrum model cm1000 but it dont.
No, I would not recommend this to a friendRated 2 out of 5 stars
It was fine for first couple of months.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does the job at first, it was O-K-A-Y. However, after couple of months it started acting weird. Sometimes it does drop the wifi connection, and it won't let the device connect to the wifi. I have to keep resetting it online. Fortunately, just couple of days ago they released a new update and so far it is doing fine.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ikoy,
You should not need to reset your modem. please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
- Pros mentioned:Compatibility
Rated 4 out of 5 stars
Fast modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This modem is compatible with the X-Finity internet . It works well
I would recommend this to a friend Rated 3 out of 5 stars
alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its good for the most part but disconnects alot for no reason.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Zakari,
Thank you for your review and feedback. Please check out our troubleshooting resource for connection issues: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 5 out of 5 stars
The modem was exactly what we needed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.@Bel Air, MD Drew took his time and knowledge of what I was looking for to be able to use Linksys Roto. The modem was to replace Comcast's Dual Modem. The computers are running faster and much better without Comcast's assisstance.
I would recommend this to a friendRated 3 out of 5 stars
Netgear review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work with my Spectrum internet even though it said it was compliant.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Yahtzee1,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.