Customer Ratings & Reviews
- Model:
- CM1000-100NAS
- |
- SKU:
- 5712202
Customer reviews
Rating 4.7 out of 5 stars with 4281 reviews
(4,281 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's impressive speed, strong performance, and overall ease of use, including its simple setup and seamless connection. They also appreciate its compatibility, DOCSIS 3.1 support, and affordable price, noting that it operates without lag and stays cool. However, customers are negative about the limited number of ethernet ports and, for some, the signal strength.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
overpriced
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest. Should have just gotten a modem/router combo. It didn't want to talk to the other netgear router 30% of the time.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Morgan,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 5 out of 5 stars
i love this thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.from the first day i start using it i felt im breathing better and sleeping better , it did made huge difference in my life
I would recommend this to a friendRated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well I’m really bummed about this modem. When it works it is great. However I have to unplug it and lug it back in a couple of times a day to get it working again. Which is a real drag if not at home no connection
No, I would not recommend this to a friendRated 2 out of 5 stars
Keeps dropping the internet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this modem to replace one that has the infamous Intel Puma 6 chipset. Unfortunately, this one drops service as often as the other one did. Total waste of money....
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi tominboise,
Thank you for your feedback we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
No so good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This never worked as well as my old motorola 400 mbps modem router. Im cant return it but i personally would not recommend. M8ne keeps cutting out and not auto restoring so i have to keep unplugging to rest it. i am looking for a new one so basically wasted money. From the reviews many have loved it
No, I would not recommend this to a friendRated 1 out of 5 stars
very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the salesman was wrong on everything he said. if he is the only one in the store I will leave.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought two of these - neither of them worked. We have a Netgear modem we have had forever, and it works beautifully - still - but we won't be buying another one, because fail me once, shame on you. Fail me twice, shame on me.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi SusanL,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Cons mentioned:Ethernet ports
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 3 months literally died and was not responding
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Tanuki,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your modem: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Pros mentioned:Performance
Rated 1 out of 5 stars
Product failed on July 2.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product failed on July 2. The product works great until it failed, so it’s hard for me to give an honest review.
No, I would not recommend this to a friend - Pros mentioned:Speed
Rated 1 out of 5 stars
Junk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first. I got 700 mbps consistently, and now I have to reboot it every couple of weeks to get it.
No, I would not recommend this to a friend Rated 1 out of 5 stars
So much for future compatibility
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought less than a year ago and now comcast/xfinity tells me in order to get the high speed I am paying for I need to updrade this modem as I am not able to achieve those speeds with this unit!
No, I would not recommend this to a friendRated 5 out of 5 stars
Arthur Eastern
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were have problems consistently. Any since I purchased the monitor I have no problems.
I would recommend this to a friendRated 2 out of 5 stars
Modem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would have been great if device was compatible with Hawaiian Telcom modem.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great speed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely recomend if you want to give your wifi a boost. Helps alot with the speed
I would recommend this to a friendRated 1 out of 5 stars
Died within 2 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised when this unit died on me 2 months in. I have other products of theirs which I really like. Their support team is willing to replace it but since it is out of stock at the moment they can not process the return. So, I have to keep calling back to check if it is in stock and when it is they will process the return, not a good customer experience. I am going to buy a different brand and keep this one as a back up.
No, I would not recommend this to a friendRated 5 out of 5 stars
Docis 3.1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Modem works well only has one Lan port , Modem gets updated pretty regularly .
I would recommend this to a friendRated 4 out of 5 stars
Eh so far is Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still in to process of figuring how much I like or dislike this modem. It seems to run good but have had drop issues lately. Could just be my isp.
I would recommend this to a friendRated 2 out of 5 stars
Bad quality for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could only connect 1 device (computer). Not a wireless router. You are better off buying a cable modem and router combo for the cost.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This modem replaced my Comcast gateway modem and it's worth every penny.
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My modem has boosted my connection speeds and provided no drop outs.
I would recommend this to a friend