Customer Ratings & Reviews
- Model:
- CM1000-100NAS
- |
- SKU:
- 5712202
Customer reviews
Rating 4.7 out of 5 stars with 4281 reviews
(4,281 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's impressive speed, strong performance, and overall ease of use, including its simple setup and seamless connection. They also appreciate its compatibility, DOCSIS 3.1 support, and affordable price, noting that it operates without lag and stays cool. However, customers are negative about the limited number of ethernet ports and, for some, the signal strength.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Decent modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work as advertised. Integrates well with nighthawk router.
I would recommend this to a friendRated 1 out of 5 stars
HORRIBLE! DO NOT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is now my second Netgear router and they have both broke in just over 4 months. Conveniently enough, because YOU HAVE TO PAY HUNDREDS OF DOLLARS TO GET PHONE SUPPORT AFTER 90 days!!! This is by far the worse, aggressive, sales type of phone support I've ever had to deal with. I will never purchase another Netgear product again. I would rather use a dial up internet then use another Netgear product again! You have been warned! They work great until they don't.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible defective product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bricked after a month. It is unusable. NetGear should recall this device.
No, I would not recommend this to a friendRated 2 out of 5 stars
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was working great and stopped. Have tried everything and won’t connect
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JJ5698,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 3 out of 5 stars
Needs gearing up
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job but I still can’t get tone orange light to turn green even after calling support but it still works Also at times have to hit set up after turning TV back on, not sure why. Set up was difficult but it does the job. For all it’s issues the price is too high.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DeeDee,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 4 out of 5 stars
Great modem for your buck!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed easy now I'm getting faster speeds and less slow speeds (fewer drops)lowest I seen was 60 and before was down to 10
I would recommend this to a friendRated 4 out of 5 stars
Good for comcast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good router for everyday use. I have comcast services.
I would recommend this to a friendRated 2 out of 5 stars
Nahh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Riddled with proprietary nonsense that prevents you from accurately controlling anything
No, I would not recommend this to a friendRated 1 out of 5 stars
netgear modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to get rid of comcast modem. We could not get it to link up correctly . It took several days to even get it to hook up correctly and then I could not get it to link correctly to our router. Called several times to linksys and comcast. Very disappointed with whole process.
No, I would not recommend this to a friendRated 5 out of 5 stars
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced the cable modem and added a router. Very happy.
I would recommend this to a friendRated 1 out of 5 stars
Worst Cable Modem ever made
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A piece of junk. It ran for 5 months and then totally died. A total waste of $169.00. I replaced it with a ARRIS cable modem. Don't waste your time or money on this cable modem. Trying to get Netgear to replace it is impossible. Low quality, bad quality control
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi mike,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 2 out of 5 stars
No reliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2 days, needed to be reset at least 3 times in that period then failed altogether.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi PJC4,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 2 out of 5 stars
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped speeds to 11 MBPS download. Will be returning
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 1 out of 5 stars
Good!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got internet and even tho it was expensive it is truly worth it!
I would recommend this to a friend Rated 2 out of 5 stars
Might have been a bad egg.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got slower speeds then my rental modem. Returned it. Not sure if i got a bad modem.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Andrew,
We're sorry to hear that you had problems with your CM1000 and have already returned it. If you decide to repurchase the modem and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Horrible Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the modem but had to bring it back to the store it seems like something was loose inside the casing and wouldn't bond with my cable internet service "Xfinity"so the quality of the workmanship of the modem was lacking.
No, I would not recommend this to a friendRated 2 out of 5 stars
it was aaaaight
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not that impressed. the other router i purchased for my office worked much better and cost less
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Works,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "How can I troubleshoot my cable modem?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Netgear never again.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardware failure within 6 months. Best Buy wont help since its past the 30/45 day. Called Netgear. 3 hours on phone with them telling me I have 1 year of warranty but no tech support. I assured them no worries I just need the hardware replacement. 3 transfers 45 min each on with someone who is hopefully going to start the RMA process.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Danny,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you
Rated 1 out of 5 stars
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product recommended by store staff with Geek Squad, however this was a very expensive solution and turned out to be unnecessary. I returned it
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy it!!! Now I have to drop another $200-$300 on a new one. Indian support is horrible.
No, I would not recommend this to a friend