Customer Ratings & Reviews
- Model:
- CM1000-100NAS
- |
- SKU:
- 5712202
Customer reviews
Rating 4.7 out of 5 stars with 4281 reviews
(4,281 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's impressive speed, strong performance, and overall ease of use, including its simple setup and seamless connection. They also appreciate its compatibility, DOCSIS 3.1 support, and affordable price, noting that it operates without lag and stays cool. However, customers are negative about the limited number of ethernet ports and, for some, the signal strength.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Best Buy stands behind what they sale...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to store. Worse by far than the Spectrum freebie I had. I thought it might make my horrible NetGear router stay connected but it made it worse,,, returned both to Best Buy... I LOVE BEST BUY,,, they stand behind what they sale... NetGear use to be reputable but today they are simply junk dealers...
No, I would not recommend this to a friendRated 1 out of 5 stars
Stops working all the time
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of expensive to only last 18 months. We thought it was our internet provider every time we had to reset it. It was the modem failing. It started right when our warranty expired. Convenient. No fault of Best Buy. Just a bad product.
No, I would not recommend this to a friendRated 2 out of 5 stars
Less than a year failure club
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed like a decent modem. But failed after 8 months.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Bearski,
All NETGEAR products come with a 1 year hardware replacement warranty, and if your CM1000 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Dropped internet connection
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modem keeps disconnecting and experiencing latency spikes when gaming online.
No, I would not recommend this to a friendRated 1 out of 5 stars
AVOID Netgear like the Plague
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing lasted two months and then I had to fight with Netgear to get a replacement even though it was under warranty. After a few hours they finally relented but forced me to pay for shipping. Do not waste your money on this and get an ARRIS Surfboard instead.
No, I would not recommend this to a friendRated 1 out of 5 stars
Netgear
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just had my speed tested. It doesn't perform at the speed it is supposed to.
No, I would not recommend this to a friendRated 2 out of 5 stars
didn't like it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was my fault I didn't read that it didn't have wifi had to return
No, I would not recommend this to a friendRated 1 out of 5 stars
Screwed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable. Stopped working less than 6 Mos after purchase, called for help but had to buy a service contract but couldn't resolve problem so 2 Mos into service contract I tried to get a refund and got nowhere so I am now renting a modem through my cable company.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Likeeasy,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Works good for about a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This modem works great for about a month and it started giving me issues. I would need to reset it weekly and sometimes daily just to keep it working. I took it back and got the arris modem and haven’t had an issue yet! Don’t buy this modem
No, I would not recommend this to a friendRated 2 out of 5 stars
Comcast users avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not retail ready speed issues with Comcast cust they are aware but have yet to resolve
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item was fine I guess. Hard to tell since I was treated like a pariah by the staff. Will never return to that store or best buy for that matter. Not if I'm gonna be treated the way I was
No, I would not recommend this to a friendRated 2 out of 5 stars
Did not work as expected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this item. Kept getting wifi interuptions
No, I would not recommend this to a friendRated 1 out of 5 stars
50/50
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product..Its not built-in wifi. Speed is traditional
No, I would not recommend this to a friendRated 1 out of 5 stars
Died after 9 months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive - I expected high quality. Instead after 9 months it crapped out - lost connection, then basically began soft-rebooting itself in an infinite loop. Piece of junk.
No, I would not recommend this to a friendRated 1 out of 5 stars
Be careful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t work with xfinity blast package. Got an email shortly after installing saying it wasn’t compatible. Returned.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never worked. Took it back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent over two hours with support that got nowhere. They blamed my internet provider. My internet provider brought out a loaner modem and worked immediately. Took back Netgear modem and got another brand that had me up and running in 5 minutes.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not with RCN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this modem with RCN, but this modem has disconnected itself and needed a reboot to get back online a half dozen times over the past 2 weeks, so end up returning it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Making it right!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wesley was great. He went above and beyond to trouble shoot. Chris at the store really helped out also. The netgear was defective.
I would recommend this to a friendRated 1 out of 5 stars
Don’t buy, broke at 1 year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke don’t buy, had to buy a different one. Comcast came out and tested it. They said it was broken. Was out of warranty so ate ate $160.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I didn't buy this. I waited too long before even plugging it in to where now I can't return it. $200 down the drain. You will need to buy a separate router to go with this modem.
No, I would not recommend this to a friend