Customer Ratings & Reviews
- Model:
- CM1000-100NAS
- |
- SKU:
- 5712202
Customer reviews
Rating 4.7 out of 5 stars with 4281 reviews
(4,281 customer reviews)Rating by feature
- Connection Quality4.7
Rating 4.7 out of 5 stars
- Performance4.7
Rating 4.7 out of 5 stars
- Setup4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's impressive speed, strong performance, and overall ease of use, including its simple setup and seamless connection. They also appreciate its compatibility, DOCSIS 3.1 support, and affordable price, noting that it operates without lag and stays cool. However, customers are negative about the limited number of ethernet ports and, for some, the signal strength.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Unaccessible to the master.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This piece of trash is a huge failure for somebody who has a big name! my isp's device wood not be able to connect to it. I have had problems with this piece of trash ever since the first day I bought it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor performer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.maybe it was just this particular one but it did not work out of the box. Paid to have a tech inspect it and it was a flawed product. Sent it back and received full credit. Bought a different model
No, I would not recommend this to a friendRated 1 out of 5 stars
ended up returning this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was only one place for a connection in the back. We needed multiple items to be plugged into it. Took it back & went with Motorola, which we had previously & it worked for more than 10 years.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nertgear CM1000 NOT WORKING with NETGEAR Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Netgear R8500 Routers are not working with Netgear Modem CM1000. Netgear Technical support told me to return my CM1000 and buy ARRIS 8200 !!! Same issues with 2 differents R8500 Router. Follow Netgear advice, buy the Arris 8200 Modem !
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy stinks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great. Best Buy gets a 1 star. Ordered this in Aug 2020. Product sticker says it was manufactured in Jan 2019. The 2020 models are supposed to have all the bugs worked out.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Joey,
Thank you for your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Won’t work with Xfinity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried for hours along with the Xfinity installer and it wouldn’t work. We ended up just using Xfinity’s and renting it. If you have Xfinity don’t get this, it won’t work even though on the box says it’s compatible.
No, I would not recommend this to a friendRated 1 out of 5 stars
High Pitch Buffering Noise
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a year and it makes a quiet high pitch buffering noise that is keeping my baby awake. Not sure what to do and if it is under warranty.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi jamiegriggs,
All NETGEAR products come with a 1 year hardware replacement warranty, and if your CM1000> is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Connect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.glitch, wake wireless signal and Xfinity couldn’t connect internet connection
No, I would not recommend this to a friendRated 1 out of 5 stars
failed within 6 months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would be a great cable modem to get me out of paying Comcast every month. It failed so fast even the Comcast technician was surprised.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didnt work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't say how good it works cause i couldnt get it to work for optimum internet. They said it wasnt compatible.
No, I would not recommend this to a friendRated 1 out of 5 stars
Net gear cable Modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Net gear. Keep Disconnect it Internet and shut down wifi. Not to sure if comcast of net gear. My review for this i give 1 star
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Jerryb,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Went bad after warranty period
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept cycling in and out of Wifi for the past year. Thought it was our broadband. Called Cox. They found some things at their hubs and fixed it. Still didn't work
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 14 months. Not impressed. I expect an expensive modem to last longer.
No, I would not recommend this to a friendRated 1 out of 5 stars
Should have made my life easier instead NOT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not set up easily -customer service terrible. Should have been an easy set up required hours and had to involve spectrum
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MOMG,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Multiple defective units
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First unit was defective out of the box. Replacement stopped working after a couple days. Finally returned and went with a different brand.
No, I would not recommend this to a friendRated 1 out of 5 stars
BROKEN
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE THIS MODEM DROPS ONCE A DAY DO NOT BUY THIS MODEM BROKE AFTER 2 MONTHS DOES NOT HAVE THE SPEEDS THEY SAY
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi SADSAD,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
SLOW AF
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SLOW AF Does not allow throughput of the faster MBPS from my Comcast provider.
No, I would not recommend this to a friendRated 1 out of 5 stars
Owner
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.failed in less then 1 year. Worked fine when working.
No, I would not recommend this to a friendRated 1 out of 5 stars
Another bad product from Netgear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend any of Netgear's inferior products. I have never had any luck with them and end up returning them every time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. I and spectrum could not get to work.
No, I would not recommend this to a friend