Customer Ratings & Reviews

Having the same Issues as David. Router constantly disconnects. I regret my purchase. I am on day 10 of interruptions and all NetGear says is that they are "working on it". I wasn't informed by NetGear support that this is a known issue. Upset that I have spent numerous hours troubleshooting the router thinking this was an isolated issue. For a $700 router, this is unacceptable. NetGear has also refused to refund my purchase even though the router is under warranty. Stay Away. From my NetGear support case: Was able to verify registered account information? Yes - updated profile =========== Technical History and Information ============ - Is the customer aware of the NG or Orbi app? Yes If not, did you promote the app to the customer? If not, why? ISP: Modem: ONT box Firmware: V3.2.9.2 Received call from Orbi AX - 4:45 AM 3/11/2020 - internet keeps on disconnecting every 20 minutes - asked if affect all devices at the same time; he said yes - asked if wired devices are affected; he's not sure - wireless devices stays connected; internet will reconnect right real quick - customer already reset the router 4 times today - called ISP; they check the ONT box and said everything is working fine ============ Troubleshooting Details ============== - accessed web ui; yes FW: V3.2.10.11_1.2.12 - downgraded the firmware of the satellite and the router to V3.2.9.2 - power cycled both units - advised to observe the connection - check if issue affects wired devices and if it does check the connection straight from the ONT box ============== Resolution Summary =============== - for observation =============================================== Attached/Sent KB Article? Yes Promoted Support Site? Yes Mentioned Survey Spiel? n/a Provided Case Number?yes Pitched for PS/GH? n/a So far we have downgraded firmware to V3.2.9.2 - still drops Hard reboot (x3) - still drops Changed CTS and RTS values to 2347 - still drops Changed wifi channels to 44 - still drops re-upgraded back to V3.2.10.11_1.2.12 - still drops Hard reboot #4 - still drops https://community.netgear.com/t5/Orbi-AX/RBR850-Frequent-Disconnects-Starting-March-9th-AM-EST/td-p/1871558/highlight/true/page/1 and https://community.netgear.com/t5/Orbi-AX/ORBI-RBR850-frequent-disconnects-to-WoW-server/td-p/1871301/page/1

Good product, just wish it wasn’t so expensive....also, this product just amplifies the distance of the WiFi, you need to buy a separate cable modem in addition to this product.

Set up was not very straight forward. Had to jump through a bunch of hoops to get it set up. Connection/speed is pretty good and the satellite works really good for the second floor

I like the built in switch and higher power but did not work with iPhones. I had Geeksquad install these to make sure they worked properly. No issues with previous wifi, but these dropped iPhone 14 wifi calls reliably after a few minutes. Tried with wife's phone as well. Phones and Orbi's were all on latest firmware. Returned for Eero's and have had no issues.

This is hands down the best WiFi mesh system you can get. The range is stunning. I definitely recommend this if you’re in a large home. Also if you’re looking to future proof your system, this is the one. It’s expensive, but you get what you pay for.

Tried another less expensive Orbi model advertised to handle a 4K SF house, but it failed. Returned it and purchased the AX6000...plenty of signal that answered the mail in spades. It is true, you get what you pay for. Awesome product!

Drops 1,200 incoming speed to 210. Have to reset frequently to get some speed back. Same result even if I am standing right next to the main modem/router. Not good for the orice.

Huge improvement in our internet speeds. Combined this with the Motorola modem and we more than doubled our internet speed. Works great for our entire house and outdoor security cameras.

I’ve used a combination of competing products. This one has the most reliable connection as I move around the house using multiple devices. Smooth transition throughout the entire home.

so far so good only downfall that I see is that you can't put time limits on the wifi connected devices, meaning that if I only wanted a connected device to be offline between 12am-6am you could do that. Otherwise no problems so far.

The installation was quick and easy with several videos available on the web to help. Had several Old IOT devices that would not connect to the AX wifi network but was able to connect them with the help of Netgear support.

You will never be so happy with a piece of technology. Netgear has nailed this one. It's extremely pricey and worth every penny. My big complaint is the App is weak when it comes to customization and cant get LED's to stay on or off.

These are awesome! I read some reviews about losing wifi coverage, but I have not experienced that at all. No degradation of WiFi, seamless coverage through my house (4800 sq ft). Great purchase, very happy with the product!

Piece of crap and support is pathetic. Network connection works ok but cannot access the router using orbi app or using standard browser access. Have done new setup multiple times. Netgear has a major disconnect between support people and developers ... developers are waaayyyy behind on fixing Orbi software errors.

Not really happy with coverage. I have a 1300sq ft home and still had to hardwire to a switch to get optimal gig speeds. Tried changing channels, upgrading firmware etc. Not worth the price in my opinion

I purchased these to replace an older set of Orbi's and they don't seem to be working any better and tend to disconnect every once in a while. They were double the price as well....

Good investment for my house as I had three separate wifi systems. They seem to be handling the load just fine. with 4 adults with phones, tablets, laptops and printers I have not had any buffering or lagging.

Product functions as specified in the specifications. The product has lost service a couple of times, but is reconnects within seconds of loss signal. So far I have not come across a dead zone in my house. Overall great product

We have a large family and multiple devices connected at one (several streaming live tv or videos) and I work from home, so it is important that I stay connected. I have not yet experienced an issue of dropping off or a weak signal.

I love it Wish I had bought the 3 unit one Still have missing spots in my home but the satellite really improves reception in the other room.