Customer Ratings & Reviews
- Model:
- RBK853-100NAS
- |
- SKU:
- 10862586
Customer reviews
Rating 4.5 out of 5 stars with 1886 reviews
(1,886 customer reviews)Rating by feature
- Setup4.5
Rating 4.5 out of 5 stars
- Range4.7
Rating 4.7 out of 5 stars
- Signal Strength4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Constant disconnects
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thinking about returning this system. I’m constantly getting disconnected and losing the signal numerous times throughout the day. I bought this as an upgrade to an already existing Orbi set that I purchased 4 years ago. I placed the new satellite exactly where I had my old ones so placement is definitely not the problem.
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Dscarbon052,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are experiencing problems with your RBK853 and are considering returning it. When experiencing connectivity issues, we recommend checking out these resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Inferior performance - horrible value
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to “upgrade” the former model and the performance is actually worse. Signal drops off regularly especially for connected devices like licks, cameras, etc. Major regret investing such a high cost for a system that performs worse than its predecessor.
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi RayA,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources when experiencing a connectivity issue: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Wireless Help
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have tried Soooo many systems and this was 100% the best we have found to get the wireless throughout our house. We went through tons of options and was disappointed until we found this.
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Good so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had a chance to REALLY put it to a test it yet, but I only have the router and one satellite up and running and so far so good!!
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (3-pack) - White
I would recommend this to a friendRated 2 out of 5 stars
Not with its price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow…Will be returning this item soon because it doesn’t provide a strong signal
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MargaritaC,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When encountering slow speed or weak signal, we recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US.
Another factor that can affect your signal is placement of your Router and Satellites, we also recommend checking out this resource: https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
mesh wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a mistake. Try-Band systems do not talk to some devices which can only connect to dual band. Service from Netgear was weak and not very sophisticated. Plus, you lose all hep after 90 days;.
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi batterybuyer,
a Tri-band device is equipped with a 2.4Ghz and two 5Ghz bands. If you have connectivity issues with some of your devices this resource will help you. "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 5 out of 5 stars
No More Buffering!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handles all of our devices like a champ! Set up took about 30 minutes and we up and running. Named it the same as our old router so we didn’t have to change all of our devices
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Ease and speed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box, this was easy to set up and increase our throughput. I will be doing some other tweaks to make it faster, but so far it's been great
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product that has fixed our wifi connectivity issues. we tried so many different products. This one really works and AT&T endorses it as well
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Gotta love Wifi 6!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this router. I am just hoping for the price it lasts. My last Orbi went after 23 months. Set up was easy as all other Orbis. Definitely a nicer looking design compared to the old white tower.
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
I would recommend this to a friendRated 1 out of 5 stars
Step down from previous model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Devices always lose connection to wifi and it seems like devices doesn't switch to proper satellite.
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (3-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi RandyCEO,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with connectivity on your Orbi RBK853. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Rated 5 out of 5 stars
Great Mesh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced the router that i have had for about 5 years. this does great across the house (4500 sq ft) with the wifi signal strength. Other than the high cost, its great!
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Excellent mesh wifi that performs!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an older regular WiFi router before switching to this mesh system. What a difference! Easy setup and fast speeds throughout my house! The difference was like night and day! No regrets buying this.
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Perfect - Super fast
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely boosted by 1GB wifi around the house. So happy to finally get this hooked up. App is great, labeled all devices and now have a peace of mind on how and when someone joins my network.
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
I would recommend this to a friendRated 3 out of 5 stars
Decent router with some issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi performance is amazing as is wired Performance. Feel extremely mislead that Disney Circle is NOT BUILT IN to this router in anyway as advertised on Netgear’s website. It’s not compatible and there are no plans to make it so, we had to buy the parental protection from circle separately. Routers app is intuitive but has no parental control functions other then shutting down internet access remotely, no setting a bedtime or schedule.
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi John,
Smart parental controls will be released in a future firmware update. We appreciate your patience and apologize for any inconvenience this has caused you.
Thank you
Rated 5 out of 5 stars
Replaced my Nighthawk gaming router. Much faster!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This set replaced my Nighthawk gaming router. I had nothing but problems with the other one and I finally bought these. Much faster and no more disconnects and dead zones. Highly recommended.
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Great whole house networking system.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This the fastest WiFi system that I have purchased. For the first time, my WiFi speed from my router is matching the speed of my ATT fiber 1000. Sorry I waited so long to switch to the ORBI whole house system.
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Orbi is a great upgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have cable internet at 300 mbps, and the Orbi gives me that same speed on Wi-Fi throughout my 3700 sq ft house. Awesome! It’s a little tricky to set up 2.4 gig devices, but it’s well worth it.
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Easy set up and fast!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my business, and I couldn't be happier. I got multiple co workers and my system all running on this system flawlessly. Over 25 connections with no lag or disconnect. Loving it, the set up was a breeze.
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
I would recommend this to a friendRated 1 out of 5 stars
Failed after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ethernet ports on the device failed after a month...Internet went out...had the ONT replaced...Orbi wouldn't come back online, or get link lights to the ONT. Put another router in place...no problem. Apparently there was only a 2 week return period for this insanely expensive router that they wanted a large amount of money to add 'extra protection'
This review is from NETGEAR - Orbi 850 Series AX6000 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi PatrickC,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We would like to look into the issue you are experiencing where your Ethernet Ports have failed, please email us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team








