Customer Ratings & Reviews
- Model:
- RBKE963-100NAS
- |
- SKU:
- 6479675
Customer reviews
Rating 4.5 out of 5 stars with 527 reviews
(527 customer reviews)Rating by feature
- Setup4.6
Rating 4.6 out of 5 stars
- Range4.8
Rating 4.8 out of 5 stars
- Signal Strength4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Orbi 960 Series' impressive coverage, ease of setup and use, and strong performance. Many appreciate the system's extended range and reliable signal strength, consistently delivering fast speeds throughout their homes. However, some users find the price point to be high and the physical size of the units to be a drawback. Concerns were also raised regarding the parental controls and app functionality, with some users experiencing issues with connectivity and the app's reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Setup
Rated 5 out of 5 stars
Netgear beats the rest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were easy to set up right out of the box. I plugged in the base unit and satellites, and downloaded the Orbi app. It walked me through the rest. About 25 minutes later my network was up and running.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Fastest wireless backhaul
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app is basic, and the prompts to subscribe to random netgear subcription services annoying but it is the fastest system especially when you dont have the option for wired backhaul
I would recommend this to a friend Rated 5 out of 5 stars
Excellent coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from original Google mesh system. No longer have any dead spots and the signal reaches my shed about 75 feet behind my house.
I would recommend this to a friendRated 5 out of 5 stars
Amazing items.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive got a cemetary of old routers and mesh ive used over the years. This is without a doubt the best I've used.
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. its the bet router I've used. my speed went from 325 mbps to 877 mbps.
I would recommend this to a friend Rated 5 out of 5 stars
Love this set up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best mesh router systems I’ve ever owned. Reliable and fast would definitely recommend this, just wish I could’ve got it in black.
I would recommend this to a friendRated 1 out of 5 stars
Works great, until it doesn't.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this system with an extra satellite and was blown away at the performance and simplicity. However, as time progressed, the novelty wore off and this very expensive system is causing me more headache than my older one at a fraction of the price. 11 months into it, my wifi speeds sporadically drop from 700-800MBPs to 5-10MBPs, making most of my devices useless. (Of course since 12 months is the replacement period and now my troubleshooting has gone beyond that) If you want support from NetGear, you have to pay for what they call "Pro Support" which is anything but. I have been going back and forth with them for nearly 6 weeks, and they basically are trying to get me to go away. I have sent countless log files, screenshots, etc. They take it for days and then ask for more without offering any type of ETA or resolution. They do not return calls when they say they will, nor are they very responsive to emails. And each agent will tell you something different so if you engage I would advise you to take good notes. Ask for a supervisor, there is never one available and they won't call you back... Therefore, I would proceed with caution and not expect much if you need help. (It's also misleading that most of what is on the box is only included for 30 days without paying additional fees).
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi GIS3,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBKE963, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
- Pros mentioned:Speed
Rated 5 out of 5 stars
3 heads are better than 1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! These things have maxed out my internet speeds. It's a little annoying setting everything up but once it's going.. It goes hard!
I would recommend this to a friend - Pros mentioned:Range
Rated 5 out of 5 stars
Orbi is the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing performance and range of coverage.best internet performance
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Excellent System for a Large Area
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent system for a large house with multiple floors. Very easy to setup and maintain. Well worth the money if you have a large house or area.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Get up to date with your true internet WiFispeeds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never new how many megabits I wasn’t using from my internet provider until I used this.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Orbi mesh router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product. Easy/quick set-up. Resolved the household wireless connection issues straight away.
I would recommend this to a friend Rated 5 out of 5 stars
Robust system for large house
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely robust system. Hooked it up jn 7000 ft2 house. All done with wireless backhaul. Main router unit on main floor and one satellite in basement, one on third floor. The original router had at best 50 mbps download speed, standing next to it; but nothing on third floor. Now 374 mbps everywhere as download speed. 8 tvs all work well. All smart home devices and tvs are on the iot ssid whjch separates them from stealing bandwidth from ipads, iphones etc.
I would recommend this to a friend- Pros mentioned:Setup
Rated 5 out of 5 stars
Great upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great night and day from my old system. Set up was easy and simple and quick.
I would recommend this to a friend - Pros mentioned:Speed
Rated 2 out of 5 stars
Ethernet speed is lacking-Support is useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for newly installed 2 gig fiber service. The wireless seems to do a good enough job but I never got around to setting the mesh up because the wired connection couldn't compete with the internet providers router. On theirs I got 2.3down/up. With the Orbi I get 1.8down/2.3 up, this is in a test environment with the same cables and only one device on the router(s). I put in a support ticket with netgear and not only are they slow to respond they ask questions like if I'm connected to 2.4 or 5ghz signal when I told them the issue is the wired connection. While I was waiting on a response I went ahead and bought the Asus ZenWiFi Pro ET12. Again, on the same cables it maxes out at 2.3 down/up. So it would seem that the orbi has some kind of issue reaching the maximum speed downstream. I wish support would take some interest in the ticket and solve the issue as I think it has more features than the Asus but I can't leave 0.5 gig downstream on the table for features. I plan on returning it next week if support doesn't start doing a better job. I wouldn't buy this product if you were planning on taking advantage of a plan that is greater than 1.5 gig down.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi wired,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are experiencing problems with your RBKE963 and are considering returning it. We would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Fantastic!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the Orbi when I had fiber installed to the house. Super fast and high signal strength even to my outdoor office. Great for wireless streaming.
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
I love this router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My speeds stay consistently around 400 even though i feel i should be a bit more as i have a gig service im still happy its consistent
I would recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
Happy with upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrade from our previous Orbi. Easy set up and supports a lot more devices. Independent network for iot devices is nice to have.
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (2-pack) - White
I would recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
Great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from a first gen Orbi network. Easy setup, love the separation for IoT devices. Guest network was a nice perk too.
I would recommend this to a friend Rated 5 out of 5 stars
Sets Up Fast, Excellent Speed and Connections
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing performance in this trio of devices! Definitely an upgrade on our 750 series!
I would recommend this to a friend













