Customer Ratings & Reviews
- Model:
- RBKE963-100NAS
- |
- SKU:
- 6479675
Customer reviews
Rating 4.5 out of 5 stars with 527 reviews
(527 customer reviews)Rating by feature
- Setup4.6
Rating 4.6 out of 5 stars
- Range4.8
Rating 4.8 out of 5 stars
- Signal Strength4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Orbi 960 Series' impressive coverage, ease of setup and use, and strong performance. Many appreciate the system's extended range and reliable signal strength, consistently delivering fast speeds throughout their homes. However, some users find the price point to be high and the physical size of the units to be a drawback. Concerns were also raised regarding the parental controls and app functionality, with some users experiencing issues with connectivity and the app's reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Setup
Rated 5 out of 5 stars
Fast
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was a breeze. Just followed the prompts of the app. Was replacing an old orbit.
I would recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
Orbi mesh.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, very good coverage for a house that is spread out.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Great for new stuff
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent speed and coverage but trouble connecting older IOT wifi devices
I would recommend this to a friend Rated 5 out of 5 stars
Netgear Orbi AXE 11000 - best wireless ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best whole home wireless I have ever had. Stong signal everywhere. Easy to set up and great security too.
I would recommend this to a friend- Pros mentioned:Speed
Rated 3 out of 5 stars
Slow Mesh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Main benefit is 6ghz which doubles the speed. Oddly the connection between wifi points, aka backhaul connection, only use 5ghz. This means the whole mesh speed is downgraded to wifi 6 instead of 6e. No benefit over cheaper version of these routers at the moment. Seems like its worth waiting for Wifi 7 before upgrading.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Recommend this Ordis
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was look for a 2.5g Ethernet port , and the Ordis are the best easy to install
I would recommend this to a friend - Pros mentioned:Coverage
Rated 5 out of 5 stars
Orbi 960
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent coverage throughout the entire home and yard areas.
I would recommend this to a friend - Pros mentioned:Range
Rated 5 out of 5 stars
Netgear Orbi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install. Increased range and signal significantly over last network (different manf).
I would recommend this to a friend - Pros mentioned:Coverage
Rated 5 out of 5 stars
Best Wi-Fi mesh to date
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and easy setup; with exceptional Wi-Fi speed and coverage throughout 3600 sq foot home
I would recommend this to a friend Rated 5 out of 5 stars
Im impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like several others, i upgraded from another high-end mesh network. I had the Asus 6e mesh with 2 satalites and always had issues. I put the orbi in a few eeeks ago and its been amazingly solid and strong. We have 50 devices in the house and not a single real issue. All devices maintain strong connections with plenty of bamdwidth. Its expensive but totally worth it.
I would recommend this to a friend- Cons mentioned:Price
Rated 5 out of 5 stars
Recommended Wi-Fi Router & satellites for large h
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent system for large home. A little pricey, but worth it.
I would recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
Great home system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, great app and works well for what we needed!
This review is from NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (2-pack) - White
I would recommend this to a friend - Pros mentioned:Range
Rated 5 out of 5 stars
Amazing product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Improved range and function. Solved wifi problems.
I would recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
As good as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to get up and running. Strong mesh work. Aesthetically pleasing.
I would recommend this to a friend Rated 5 out of 5 stars
Must have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.with three different wifi channels able to configure one for older wifi compatibly 2.4 Ghz giving a blend of older technology with ability to configure 5 , 6 GHZ newer devices
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fastest mesh system out there that I have used. I would recommend this to everyone.
I would recommend this to a friend - Pros mentioned:Coverage, Setup, SpeedCons mentioned:Price, Size
Rated 4 out of 5 stars
The Orbi mesh system gets better and better...
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Netgear Orbi AXE 11000 Mesh system supports the latest Wifi standard, 6E, and offers a great many features, very fast connections, and enormous amounts of coverage. I have a previous Orbi system, based of the wireless AC standard, that this replaces and for which this serves as a useful comparison to see how much these have advanced with the new standards. The Orbi mesh system here is a 3 pack, with a base router and two satellites. The satellites are identical to each other, and the base unit only differs in its rear panel, which has the input jack for connecting to a modem. Compared to my previous Orbi system, these are both larger and heavier, still sporting the same largely white exterior but updated with some metallic trim. If you are previous owner like I am, you probably already have the Orbi app. If not, download it on a phone/tablet beforehand. Set up is extremely simple, but I made sure to delete out my old Orbi system first. If you know where you are going to place your satellites--and this is something that warrants some consideration--you can have the system up and running very quickly by following the simple setup wizard in the Orbi app. Setup was also smoother with these than my last model in that the satellites were detected very quickly--my previous model took a bit of time to get the connection with one of them. In short, do not be intimidated by these if you're not familiar with setting these up, as Netgear has done a good job in making a foolproof setup routine. The Orbi app has a lot of features, but the full web interface offers much more than the app. One innovative feature is a new IoT network feature which fixes a major frustration that I had with my previous Orbi. With a mesh network, the 2.4Ghz and 5Ghz bands are seen as one unique SSID, and the router intelligently and seamlessly moves devices between them, so there aren't two SSID's, one for each band, like many other routers. Most of the time this is great, because it moves you between the satellite units and bands without you knowing. But some IoT devices are only 2.4Ghz, and they want to share a connection with your phone for setup. This can lead to some enormously frustrating setup experiences, like I had with robotic vacuum cleaner. It would not "see" my phone because my phone was persistently connected to 5Ghz. It took forever to work around and I had to make an ad hoc network with a hotspot in order to fool it into working. This new IoT network feature sidesteps that by allowing a new network, on whatever band you want, for setting up these devices. (From my research, however, it does not appear that these devices are sequestered from the rest of your network. As welcome as this advance is, it'd be better if they were, since many IoT devices have very poor security.) Other features are a trial for Netgear Armor security, and premium parental controls. I liked Armor previously, but I ultimately let it expire, but it's a good feature if you aren't tech-savvy and want more assurances on network security. Performance: I tested my Orbi system connected to a symmetrical 1Gbps fiber connection. Using the router's built in speed test, it pulled roughly 925Mbps down and up. Unfortunately, I don't have many devices directly connected to my base because of where the fiber line enters my house--most of my devices are either wireless or connected to the satellites. It's a pity because one new feature is the addition of a 2.5Gbps ethernet port in addition to three 1Gbps ones. There is definitely more bandwidth between the base and the satellites. My max network speed on my desktop, which is wired into one of the satellites, used to get about 400Mbps max, but is now over 500. My Samsung S20+, which does feature WiFi 6, has gone as high as 700Mbps on fast.com speed tests, though 550-650 is more typical. That's about a 200Mbps jump over what I got usually on the previous Orbi. What's even better is that even with my old Orbi, which was excellent, I did have one "dead" spot in my house located in my basement. There, I previously only got about 40-60Mbps on a speed test. With this Orbi, it was 350Mbps. There is not one spot in my house that I do not have a great connection, and it spills over to outside for quite some distance as well. This unit is rated for houses up to 9000sq.ft, and I have about half of that over two floors and a basement. So it's easy to setup, very fast, has fantastic coverage--who's it for? First, it is expensive--a 3-unit mesh network system with the latest wireless standard is the bleeding edge, at least until WiFi 7 finally comes out, and so you pay to be on that edge. The second question is whether you need this much coverage--9000sq ft is a lot of area to cover. Personally, I will never use a single router again--I moved to my first Orbi because my beloved R7000 Netgear Nighthawk simply couldn't cover my new house. But those with a smaller house/apartment, or not many devices, would be better served by a single router, like the aforementioned Nighthawk, vs. a mesh system. A third question is if you have WiFi 6 devices to take advantage of the higher bandwidth, or are you going to wire into a satellite? We have several phones that are, plus a Dell laptop. But if you don't, going with an older Orbi, using a previous standard, might work and be cheaper. So given the price, there are some questions to ask, but the bottom line is this: if you want the best, and need a lot of coverage, this is probably hard to beat. This is my 2nd Orbi, and it'll likely be my go-to brand for years to come. I was beyond satisfied with my previous one, and so far this one has kept up with my expectations.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Super Fast and Ridiculously Expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've got 72 devices and my Pixel 6 is puliing 800+mbps on wifi.
I would recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, highly recommend it. Was easy to setup
I would recommend this to a friend - Cons mentioned:Parental controls
Rated 3 out of 5 stars
Too Expensive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this device in theory but it didn’t really improve my whole home performance. Also the main features like parental control and network security are an additional monthly/ yearly charge. Similar products have those built in for free.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi LeonardO,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing an issue with performance or connectivity, we recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team













