Customer Ratings & Reviews
- Model:
- RBK50-100NAS
- |
- SKU:
- 5577333
Customer reviews
Rating 4.6 out of 5 stars with 6188 reviews
(6,188 customer reviews)Rating by feature
- Setup4.5
Rating 4.5 out of 5 stars
- Range4.6
Rating 4.6 out of 5 stars
- Signal Strength4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers love the Orbi AC3000 Tri-Band Mesh Wi-Fi System's extensive coverage, ease of use, and strong signal. Many appreciate the straightforward setup and reliable connection it provides, resulting in excellent performance. However, some find the system's price and size to be drawbacks. The product's range is also frequently praised.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Orbi Satellites constantly disconnecting devices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Orbi satellites are not working properly. I tried with many devices and they constantly disconnected from the Orbi Wifi network. I spent 4 hours with their support trying to update router and sattellite firmware but it didn't help. Orbi mobile app and website admin are very outdated and not user friendly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Orbi, definitely not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product just doesn't do what it promises. We had Geek Squad install, we have extreme internet service, and still have terrible service. We were PROMISED better internet service by the salesman who highly promoted this item. It just does not perform. Speed of 18 after this investment is unacceptable!
No, I would not recommend this to a friendRated 1 out of 5 stars
Took a dump in 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The led on top stopped working all of the sudden. Called Netgear and out of luck . I was 1 month from warranty you would think they would give me a deal on a new one . Never ever will I purchase an ORBI . Not worth the $400 I purchased
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satellite keeps losing synchronization with main router. Unable to resync satellite. Even after resetting the satellite to default settings.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Carlos,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you are having problems with your RBK50, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Orbi wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the low service signal. Can only work on one level of the house not on both.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MikeM,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview. Another resource that can help you is with placement of your Satellite: https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Terrible..Not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes regularly...spent hours with customer support and ISP with no fix in place. Difficult to actually get to Netgear support. One of the worst devices ever purchased
No, I would not recommend this to a friendRated 1 out of 5 stars
What the heck is wrong with best buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really? Very unclear that this was only the router. They do NOT stock the other parts of the mesh network. What the heck? Returning. I wanted a mesh network, not a router.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is the worst most inconsistent WiFi to exist I have bought it if I knew how bad it is
No, I would not recommend this to a friend