Customer Ratings & Reviews
- Model:
- CBK752-100NAS
- |
- SKU:
- 6445370
Customer reviews
Rating 4.3 out of 5 stars with 221 reviews
(221 customer reviews)Rating by feature
- Setup4.0
Rating 4.0 out of 5 stars
- Range4.3
Rating 4.3 out of 5 stars
- Signal Strength4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the Orbi AX4200 for its speed, overall performance, and Wi-Fi coverage, with many praising its ease of use, range, and simple setup. The strong signal strength is also a plus for many users. However, some customers found the product to be a little expensive, and a few reported compatibility issues with certain internet services.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Do not buy for Xfinity Vable Modem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this if you have Xfinity! You will have to reboot it everyday. When you call tech support for Bestbuy or Xfinity you get the run around. I ha e read slme people say it cant handle packages over 1 gif of speed. Do not waste the money!!
No, I would not recommend this to a friendRated 1 out of 5 stars
FAULTY DEVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we were sent a faulty equipment we did the debugging for hours with our internet service provider optimum and they concluded that there is a equipment issue in the router. but best buy is not taking it back. very expensive and our trust for bestbuy is broken.
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 3 out of 5 stars
Orbi AX4200
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.orbi mesh system Very fast wifi speed but modem always showed that was offline. had to returned it
I would recommend this to a friend Rated 1 out of 5 stars
Mesh Mess
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few weeks of use, I had to return this product. I wanted to love the integration of cable modem and mesh system, but alas it was nothing but troubles. Constant dropped wifi and needed resets. Netgear help is outsourced overseas. While easy to contact, the solutions never helped. Poor quality for the price.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ShaBar,
We're sorry to hear that you had problems with your CBK752 and have already returned it. For the issue you were experiencing with connectivity issues, we have an available troubleshooting resource we recommend checking out: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you decide to repurchase the device or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Netgear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was returned for a better router package that was recommended.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Modem Router Combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Modem and router combo. The app does not work. Keeps spinning and does not show the connected devices. The router/modem suddenly drops internet to a few kbps and have the restart atleast once every 2 days
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi RamP,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance or if you continue to experience issues on the Orbi App, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
poor range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took it back. The Geek Squad guy said I probably had a bad one
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi vshaw,
We're sorry to hear that you had problems with your CBK752 and have already returned it. If you decide to repurchase the Orbi or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Stopped Working!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great while it worked. Stopped working after 32 days.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BestBuyHawk,
Thank you for your review and feedback. We're sorry to hear that you are experiencing problems with your CBK752. Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Smooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were having cut outs with our old router and thos fixed it
I would recommend this to a friendRated 1 out of 5 stars
Not for anyone willing to drop a lot of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After updating them, they work pretty awful. I've bought many kits of these to test. They don't have a permanent fix for this yet.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ALogicalLad,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you are experiencing issues after a firmware update, we would like to know more about them. One way to let us know is through our Bug Bounty program: https://bugcrowd.com/netgear.
If you are still having problems with your CBK752, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Not very good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not made very well. Coaxial jack came loose on 2 units.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Joe15022,
Thank you for your review and feedback. If you are having problems with your CBK752, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken out of the box. Poor customer experience all around.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Wi-fi coverage
Rated 5 out of 5 stars
Cable, Router and Mesh in One Bundle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This pair of a WiFI 6 router with integrated DOCSIS 3.1 cable modem and satellite replaced a DSL modem, router plus 3 wireless extenders on my 3 story house. Simple to install and operate. I have surveillance cameras around the house and this mesh system handles them quite responsively. I got a 300Mbps service from Xfinity to replace a 20Mbps DSL service and am saving over $100/month on my plans. I am getting 300Mbps using Speedtest throughout the house across 3 floors. Win-Win.
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Rated 5 out of 5 stars
Awsome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and lightning fast speeds...AWSOME PRODUCT! Great for a tech heavy home.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best Wi-Fi ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works Flawless. Best wifi i ever had in my house. I fully recommend this..
I would recommend this to a friend - Pros mentioned:Wi-fi coverage
Rated 5 out of 5 stars
Netgear ax 4200 orbi router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and secure. Great quality and coverage. Best ive ever owned. Recommend it highly.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Fast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While I had a few issues trying to set it up on the app I was able to set it up by using the web address. Once I got it setup it worked seamlessly and gave me faster speeds than the setup I had before.
I would recommend this to a friend Rated 5 out of 5 stars
NETGEAR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best, my first ones from 7 years ago had to be replaced because of the increase in the internet speeds over the years. So I purchased the same brand and was a smooth transition and the extender works great for the tv and all the other stuff with no problems outside. Would highly recommend this !!!
I would recommend this to a friendRated 5 out of 5 stars
LOVE THE CONNECTION
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THE CONNECTION By PEGPEZ 12345 My internet connection is much faster and reliable now with this NETGEAR Orbi. Telephone service was very helpful making the connection. All my internet items work great with it too. I would recommend it.
I would recommend this to a friendRated 1 out of 5 stars
Satellite is useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is very finicky. I have been trying to get the satellite to connect devices, but it doesn't. Everything just runs off the main router. Now the Satellite doesn't even connect anymore. The main router is nice, but the satellite is just a big hunk of plastic taking up space now.
No, I would not recommend this to a friend