Customer Ratings & Reviews

Always pleased with the service we get from the Geek Squad. Good quick install.

The Squad team was on time.Installation and set up was perfect . Would recommend.

The first person from Geeks came and installed the sound bar and he was very professional, explanatory, polite and explained things to us. Gabe, the second guy who came out was also very polite, professional, and showed us how to get rid of the base sound in the sound bar, because it was too much for my husband and I. We are in our 70's and it was just to much for us. Both Geeks did a great job and we would recommend their company.

The agents, Gabriel and Angel, reconnected my stereo after I received a new TV stand. It works well.

The agents respectfully came into my home, unboxed and installed my new device configuring to all of my networked devices (including my 9.1.2 setup) with ease. They tested everything to my satisfaction and left their card in case I ran into any issues after the fact. Great service!

Amazing did everything I asked for would recommend

TJ is fantastic. He was extremely knowledgeable about the Sonos sound system and was a pleasure to deal with.

The geek guy installed my Sonos speakers in our outside patio and did excellent work.

Did a great job once the right person/ team completed it after several trips by others who had no clue.

Best Buy has provided me with great deals and services. The Geek Squad has been great for us. They’ve been on-time and have given us great service and support for our purchased items and given us sound advice for future purchases.

I have had so many items delivered where they drop it off and they are out of the door. This time the geek squad took the time and explained the functions of the TV and sound system. I am so grateful that I purchased from best buy! Your geek squad is impressive and Nate you rock! Thank you

The installers did a sloppy job. They did not remove the packing materials from the audio component, nor did they setup the component beyond plugging them in. When I went to watch a movie I had to go through the setup procedures including waiting 20 min while the soundbar software updates downloaded and installed I asked the Best Buy employee if I needed to buy extra HDMI cables and was told that the installer would have extra cables of various lengths so they could do any install. Well that was not true. The installers had no additional cables and were ready to leave without even plugging the blue ray player into the TV. Fortunately my son-in-law was able to go to Best Buy to get a long cable and deliver it before the installers left

Professional and friendly! Trevor was outstanding and made sure the issue was addressed!

The professionals from Geek Squad were knowledgeable, friendly and offered excellent suggestions as to what to do next.

This was the Sonos subwoofer. The tech quickly and easily installed the unit.

We are very happy with the excellent and friendly service from Maalik. We love our new TVs and sound system. He was prompt and efficient, and chose the right sound bar for us. Thank you very much.

The geek squad was excellent, efficient, helpful and considerate of safety procedures. Would recommended them.

The Total Tech representative, Sam, handled my problem quickly and efficiently.

The Geek Squad representative solved our sound issue in less than 5 minutes. We were thrilled! We weren't sure how to configure our HK Onyx speaker to play the sound on movies and TV streamed through our FireStick as well as through one of our PCs, and after multiple unsuccessful tries of doing it ourselves we finally booked Geek Squad. Super glad we did, because he set it up for us and showed us how he'd done it all in less than 5 minutes. Safety protocols for in-home service were excellent as well.

Everything was setup in a short time and explained in detail. Work done and any mess cleaned up Polite n courteous