Customer Ratings & Reviews

The GEEK SQUAD guy came into my home more then one time and every time they came in they were so professional and courteous and I will be using the again

the installers installed my new 4k receiver and set it up to the internet.

All of my experiences with the Geek Squad have been positive. They do a great job of communicating prior to arrival and once they arrive they are clean cut and professional in appearance. They have a complete knowledge of the products and listen when expressing concerns. My wife and I are older and struggle with electronics. The Geek Squad was supportive and understanding of our technical insecurities.

This 60-year-old granny needed the Geek Squad to help set up my computer to my new Samsung Series 8 TV, and also provide some helpful pointers for Youtube streaming (Hey, what else is a senior supposed to do during the pandemic). The two Geek Squad gentlemen were patient and very well versed in all things Best Buy has to offer. I am sorry to say that I do not remember their names. But on a lighter note, I do remember all of their Geek Squad guidance and helpful pointers.

The agents installed the washer and dryer perfectly.

The technicians were very efficient and made sure everything was working to tee

So worth having the Greek squad do the installation! They do an amazing job

Excellent and fast service. Chris is the best! Very knowledgeable and experienced!

5 Stars is not enough for tech Brian. I would give him 10 stars. I've had Brian before assisting with the set up of a Logitech Harmony remote control and today needed help with our Denom A/V receiver which was not working properly. After a thorough evaluation and testing the cause was found and corrected. I usually can correct issues with our entertainment system, however, without Brian's help there's no way I would have figured it out on my own.

The GEEKS did an excellent job. Very knowledgeable and expert installation. Everything worked great, no problems.

The agent was very knowledgeable. She was very helpful explaining all the buttons of my new remote for the new Roku. I am an octogenarian and we need all the technology help we can get and she was very patient. I would request her again.

Technicians Ian and Raul were fantastic. Keep up the good work

Love the setup. Geek Squad team did a get job. Well recommendations.

Very accommodating service was provided and answered all our questions - excellent service!

The geek squad tech was very helpful and had a wide range of knowledge and experience. We will be using them again if we have any other problems.

The agent assembled my headphone quickly and it’s working great.

These guys were top notch! We just moved in and having problems with our in-house built in stereo system. It was a quick fix for them, the cable box wasn’t set up for the stereo. Next they helped us set up our DVD player, another quick fix. Finally they were trying to get my wireless printer set up with our new router. Couldn’t make it work, so we bought another wireless printer at Best Buy. Very knowledgeable and personable. Great job!

Greeting Agent Allan hook my surround sound, came in covid19 ready. very professional got the job done.

The agent was knowledgeable. He was able to assess the status and resolve the problem quickly.

The guys did a great job getting the TV mounted in a tight spot. However, and I don't think this was the Geek Squad guys's fault, the Bluesound components are not operating the sound system very consistently. I get occasional cutouts. I can't get any sound out of the subwoofer or the surround speakers. This may be due to the phone app controller, which is very confusing and there is no physical or online manual that I can find to consult. I will be calling the Geek Squad to get further assistance.