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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1137 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,137 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Gedk Squad install for Audio & Projector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installation was completed in no time, i was very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job. took the time to make sure we knew how to use system. Highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great support from the Best Buy team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection of the Insignia headphones was not possible because they were incompatible with the TV/soundbar. The Geek Squad gave me a suggestion for a compatible bar and headphones. They were a very professional pair and I feel I know what to purchase next-go-round.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All is well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All worked well upon completion and guys were polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian Herring, a Geek Squad member, delivered and set up our Sonos Subwoofer and Sonos Speakers. Connected with our Sonos Sound Bar and answered all of our questions and gave advice we didn't even know we needed. Brian's visit resulted in a great experience. Always a good experience with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Technical Install & Support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad just installed my BOSE sound bar, speakers, and Subwoofer. I was delighted with the in-home service and the excellent attention to detail. My TV was integrated perfectly, the BOSE app set-up on my phone and linked to my system, and Josh made sure that I was fully onboard with all I needed to know to use my system to the best advantage. I appreciated all the hints and tips above and beyond the basics. I couldn't by happier or more pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation/configuration of Sonos Arc & Sub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad Agents installed Sonos Arc and Sonos Sub2. They knew exactly what they were doing to setup and configure the new sound system to my Sony tv. They are very knowledgeable and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad wins again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is always so efficient. They get in and get out quickly when they make sure everything is installed correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is a must when making any purchase from Best Buy. They are extremely knowledgeable, helpful, and if you need them they will be at your house in a couple of days providing they have availability. What is great about the Geek Squad is that they will try to help you first over the phone before making an appointment to come to your home which is awesome and extremely helpful. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    geek squad got my appliances talking!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice guy good service very professional and speedy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV & Speaker Installation and Sync.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set my Sonos speakers up and synced them with my Samsung TV. 4 speakers in total that provide surround sound listening to music or watching TV. They did a great job and completed the work within an hour easily. Then, they explained using Alexa and Sonos voice control for the entire system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers were installed professionally and quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spokane Washington Geek Squad installed my TV .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Spokane Washington agents mounted my TV and connected to my devices. Very concience about making sure everything worked properly. Very professional and friendly. I would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks did Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great. In and out job accomplished. The only thing that would’ve made the experience better was if the guys could wear shoe protection. Both visits I had and it was raining and I had just spent 3K carpet. Nothing happened to my carpet but disposable booties would’ve made my experience worry free.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very knowledgeable and talented

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a great job with my tv and speaker installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad install was very thorough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service with the installation of the TV and set up of the receiver and remote control.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were thorough and extremely professional. No issues whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Essential to the unGeeky ones of us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to get the system set up and working for My husband

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Jacob is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob did an amazing job setting up our speaker system

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy. This was cool because it made everything way more easy for me. I'm not very "techy", so I appreciated this.

    I would recommend this to a friend