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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1137 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,137 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent job. answered all my questions. thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my Sonos products back online.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble finding my Sonos products on my network. Tried everything, including attempts to factory reset speakers. Gave up and called in Geek Squad. Problems solved. Fast, friendly, what we needed. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Networked Audio Device Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buys Networked Audio Device Setup team did an excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected surround sound from speakers to tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and professional.Very friendly and professional.Very friendly and Very friendly and professional. friendly and professional.Very friendly and Very friendly Very friendly and professional. friendly and professional. professional. friendly and professional.Very friendly and professional.Very friendly and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The agents were on top of it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my Sonos up and running quickly, since they were up to date on the Sonos apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service for a new television!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seth was very professional and knowledgeable and helped guide us to making the correct choice for our home television viewing. I highly recommend him to anyone that needs expertise in this area. We would certainly use him in the future and plan to do so.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did everything.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected everything, hung tv on wall, were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quality work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job in getting all of the items set up and working correctly. Gave excellent directions for operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad audio device setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs made the connection all of my network audio devices look simple.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Device setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly staff that worked very hard to get my device running correctly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad was Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really quality job by the Geek Squad in my Sonos and TV install. These guys really know what they're doing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents install love idea of prices and were very courteous and everything works excellently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and very professional. The installation was quick and they were very careful not to damage anything else around them. The clean-up left the house looking just as it did when they arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mikale and associate were very professional, courteous and explained our options for Sonos and other related electronics purchased from Best Buy. I would recommend Geek Squad as required.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent re-installed our sonos equipment, professional, on time, and performant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn't imagine doing this alone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a "novice" to the whole set up and install of a new smart tv and sound system, I was quite pleased with not only how fast and efficient the sound system install went with the Geek Squad, but the "tips" given to the operation of my multi-room set-up were invaluable. I had several decisions to make that I was unsure of in the process. I'm two weeks in to the operation of the sound system and am quite satisfied, thanks to the Geek Squad. It truly was done right the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tristen and Kevin made me happy again after setting up my surround sound. They arrive on time and are very professional. I'm pleased and happy with them solving the set up for me.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    The Amazing Erik!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Erik is amazing! He's professional, knowledgeable, helpful, and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad did a good job on installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was proficient to come and install the equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Swuad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were awesome everything were done excellent and professionally.

    I would recommend this to a friend