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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1142 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,142 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent job. answered all my questions. thank you

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did everything.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected everything, hung tv on wall, were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected surround sound from speakers to tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and professional.Very friendly and professional.Very friendly and Very friendly and professional. friendly and professional.Very friendly and Very friendly Very friendly and professional. friendly and professional. professional. friendly and professional.Very friendly and professional.Very friendly and professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great support from the Best Buy team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection of the Insignia headphones was not possible because they were incompatible with the TV/soundbar. The Geek Squad gave me a suggestion for a compatible bar and headphones. They were a very professional pair and I feel I know what to purchase next-go-round.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Networked Audio Device Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buys Networked Audio Device Setup team did an excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can you hear me now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had older wifi extenders in house recently purchased and couldn't get them up and running. Bought new equipment and now have a mesh network and couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    The Amazing Erik!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Erik is amazing! He's professional, knowledgeable, helpful, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation/configuration of Sonos Arc & Sub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad Agents installed Sonos Arc and Sonos Sub2. They knew exactly what they were doing to setup and configure the new sound system to my Sony tv. They are very knowledgeable and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Swuad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were awesome everything were done excellent and professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very professional, in and out quickly and fixed our issue easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service for a new television!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seth was very professional and knowledgeable and helped guide us to making the correct choice for our home television viewing. I highly recommend him to anyone that needs expertise in this area. We would certainly use him in the future and plan to do so.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very knowledgeable team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians installed the Sonos system very quickly. They taught us to use the system. We were very pleased with their work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad did a good job on installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was proficient to come and install the equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    On time. Great service. Knowledgeable. Quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Great service. Knowledgeable. Quickly made installation. Friendly and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spokane Washington Geek Squad installed my TV .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Spokane Washington agents mounted my TV and connected to my devices. Very concience about making sure everything worked properly. Very professional and friendly. I would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very prompt, clear, and to us seniors…patient. Also, they left a number to call if I had any forgotten questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my Sonos products back online.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble finding my Sonos products on my network. Tried everything, including attempts to factory reset speakers. Gave up and called in Geek Squad. Problems solved. Fast, friendly, what we needed. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my equipment made sure I knew how to operate it and was very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up my antenna. I am not very good at electronics and used it was done within minutes. And I know it was done right because I get over 100 channels. I will always have big squad protection it saves me money over the course of the year and is well worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service work. On time and very courteous.

    I would recommend this to a friend