Customer Ratings & Reviews

Of course, when you finally buy the big TV and contemplate drilling a bunch of holes into your wall, constructing a bracket, loading a heavy piece of electronics equipment, set it up and hook it in to the network... um, I figured it is definitely the easier, softer way to hire someone who has done this before... 3 months later and it all still works!

The geek squad guys were professional and quick. Very helpful. They also showed us how to use the system.

Greek squad installers did a great job setting up the sound bar

The agents were professional, highly skilled and tackled a challenging Sonos installation until the system was operational

Our installer was very courteous and knowledgeable. He worked with us to find the best location for the TV and stayed with it until it was completely programmed and ready to go.

Excellent service (arrived with 24hrs), solved audio issues, which had fallen out of sync because of TV auto update ( within 1/2 hr of arriving). Well earned charge. Try yourself first but quickly call the Geek Squad when selfhelp fails.

The tv was already mounted. The techs set up the programming and explained the remote usage. Their set up experience saved me much time and agrivation. thanks to them we were ready to use the tv's smart functions right away.

Josh was on time. Unboxed the 2 new Vizio tvs. Installed them both. One set up with Sonos surround sound. Connected the tvs to Apple TV and remote. Made sure we could operate both tvs with the Apple TV remote

This was great to invest in with the existing system

The agent was very professional, courteous and efficient... we are very glad that we signed up for Total Tech Support! We've met several of your agents and they are all very knowledgeable and well trained in customer support. Kudos to Best Buy for training your team!

Cody, my agent, mounted my TVs and sound bars and relocated a third TV. He answered my questions and took time to demonstrate the remotes He was friendly and patient - offered his contact information for any follow-up questions.

Very organized process of setting up my home audio system. Unbelievably knowledgeable in all facets of the system and both of the technicians were very professional.

Love these guys they were on time and had great suggestions for my system now I can relax and enjoy music inside or outside

The agent fixed the mount on my wall for the tv as well as installing the system. He was able to show me on the app how to use it.

Installation a bit complicated, went smoothly, good service

Technician showed up on time and was very courteous. Knowledgable about the product was an understatement. One of the reasons we shot at Best Buy. We always get the complete service from start to finish.

Great team, professional. Setup TV and Denon sound system, connected, clean job

Great service. He hooked it all up and showed us how to use it.

The team of two were quick, professional, had everything installed neatly, speaks installed in ceiling, excellent workmanship. When I had issues with the networked Apple TV a week later,Jeff came back out and spent all afternoon troubleshooting it, and solved it.

The installers did a sloppy job. They did not remove the packing materials from the audio component, nor did they setup the component beyond plugging them in. When I went to watch a movie I had to go through the setup procedures including waiting 20 min while the soundbar software updates downloaded and installed I asked the Best Buy employee if I needed to buy extra HDMI cables and was told that the installer would have extra cables of various lengths so they could do any install. Well that was not true. The installers had no additional cables and were ready to leave without even plugging the blue ray player into the TV. Fortunately my son-in-law was able to go to Best Buy to get a long cable and deliver it before the installers left