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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1142 reviews

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92%
would recommend
to a friend

Customers are saying

Customers admire the overall performance, ease of use, and knowledge displayed during the Networked Audio Device Setup. Customers also appreciate the installation process, the professionalism of the installers, and the connectivity achieved with their speakers. Some customers reported issues with the Sonos app. Finally, a few customers mentioned the benefit of free mounting with their My Best Buy Total membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,142 reviews
  • Rated 5 out of 5 stars

    5.1 sound setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior seamless service! Geek Squad team was on time, totally professional and friendly. Couldn’t be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    in home team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome experience with in home Geek squad so helpful and caring about having things done correctly . Adam and Omar make a great team !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was so helpful with our Sonos upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, excellent communication, friendly, knowledgeable, thorough, helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super install team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic geek squad service. Beautiful install ofctvs and wall mounts and orbis

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Sonos Sound System Expert Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything the Geek Squad installs is superior. They are always on-time, knowledgeable & professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Confused One Dude

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation but not satisfied with the effectiveness of training to use new software on computer and remotes on the TV. Really need help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help! Everything up and running and I was able to just start using. I could have set up but short on time. The team was awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos sound system and my Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad attached my Sonos sound system to my TV quickly. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Sonos sound system installed. It was a shame that the installer was not familiar with this system. He was trying to sync the components in the wrong order. He could have saved himself several hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! Super patient and helpful team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were professional knowledgeable and took pride in the work they did. I hope if I get anything else done they are the ones who come out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They come on time and work very fast. They know what they are doing. Very professional and they answer all your questions. I highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Star Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were incredibly professional & friendly. They were efficient in what they did & kept us informed. I can’t recommend this crew enough. As good as it gets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Football season

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents called prior to the appt. They showed on time they were clean and left in a timely manner. They set up the tv, sound bar , additional speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a installation for my media room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job installing my media room equipment and setting up the remote that controls all of the components, after they were done they took the time to explain how the controller works to my daughter's and myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having problems installing my sound bar and had the Geek Squad rep do it for me. He showed me all the steps and had the system working perfectly. He was very friendly and courteous as well as knowledgeable. I would have Joe Price do any future work for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV, sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my TV, Sound bar, and assisted with password issue. Did a fantastic job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly! Great work...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the Sonos system is user-friendly I was able to use this service to hide the hdmi cord in the wall. I also was able to get my speakers mounted on the wall for the Sonos Ones. Great work, great people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Up and Running!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn't understand the necessity of having WiFi available at time of installation for the speakers. Our speakers did not automatically link to the wifi which was finalized after the install. The Squad came out and linked everything and it's great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionalism at its best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experiences so far with geek squad personnel has been one of the best. All professional and super nice. I appreciate u guys and what u do. Thanks

    I would recommend this to a friend