Customer Ratings & Reviews

Justin did an excellent job of connecting my Sonos port and demonstrating its use to me. He was knowledgeable and precise. Instructions for use were simplified and direct. Work was completed in a timely and very courteous manner. Kudos!!

The agents installed my new TV and installed a new Sonos soundbar in my entertainment center. IT works perfectly and I highly recommend using them for a seamless installation

Very pleasant and professional! Got right to work setting up my old Sonos speakers which are no longer supported. Very disappointed with that. He was able to connect 4 out of 6. The other ones were to old.

Prompt, knowledgeable and professional. Encountered a problem, and solved it.

Geek Squad sent a team out to see our existing tv set-up and determine everything that we needed to purchase and gave us a parts and pricing summary. They showed up to the installation appointment with everything needed to do the job. It was great to have competent, friendly people take care of wall mounting and setting up our new tv. They made sure our existing satellite tv system, dvr and sound system worked seamlessly with the tv. They solved our issue of wanting to put the new, larger tv on a different wall, without stringing cables across our walls (hurray for wireless HDMI).

When I buy a big ticket TV at Best Buy, I always purchase the Geek Squad delivery and set up. They do this every day and their exceptional service takes the guess work out of setting up the TV and making sure it works before they leave. They won’t leave until all your questions are answered and you are satisfied. Great work James and Joshua. Thank you.

The team was very efficient and, most important, knowledgeable regarding the issue. Solved the problem quickly.

The agents mounted my sound bar and connected it to my devices.

the guys were professional and seemed excited about Sonos......had my speakers installed quickly and were patient in their explanation of product operation.....

Geek man was very knowledgeable, quickly identified the issue, and went about resolving it. Router and google mesh disks were both broadcasting a wifi signal -- created a lot of gremlins in my devices. Explained it and fixed it. All I could ask for and at a fair price.

2.1 sonos amplifier insatall. Jimbo was an absolute professional, paired the amp to tv and turntable. Made sure hdmi and rca cables were all secured correctly and double checked! five stars!

agent hooked up surround sound. It works great. Love it

Dan was awesome! Very particular and technically expert. Super friendly. Maria was helpful. Everything looks great and seems to work well. One suggestion is don’t assume the customer understands the way their new stuff works. Ask them. Coach them. Teach them. Confirming the customer is ready to enjoy their new purchase before leaving. The extra 15 minutes would have served us well.

The visiting technician who set up the initial components of my home stereo was excellent in terms of knowledge and was helpful in assisting me in planning to continue to build my moderate home audio system. I think he is a excellent customer service agent.

The best service we've had ever with Aaron Hyatt. Not only was he knowledgeable about the product that was installed in our home, but he was able to help us with completing our living room with a sound system that meets our needs. He helped identify items that we may want to look at. We are very happy customers!!!

Ladies and gentlemen, boys and girls, let me tell you something - listen up (literally)…. I just ordered and had installed, by Best Buy & the geek squad, a new “Martin Logan” surround sound speaker system, along with a Denon 2800 series receiver. When I tell you it is the best purchase that I have made in the past decade, which includes my cars and all, I really mean it. I’ll tell you, in comparison to the movie theaters’ surround sound, Martin Logan is killing it. I have a 17 x 17 1/2 room, to which this set up that I have including two subwoofers, two rear speakers, two front speakers, and one center speaker - sounds better than IMAX……IMAX WHO? I’ll tell you, don’t take my word for it, listen to it for yourself and you will definitely be pleased! Big ups to Best Buy, and my “friends” with the Geek Squad!

Mounted 2 large Sony TVs, a third on a cabilnet top in the MB, tigether with new Sonus Sounbars, etc. Systems work flawlessly. One install was oner my main greatroom fireplace. Work was diligient, efficient and clesan... despite some wood drilling for a large mount. Wiring was neatly zipped behind the TVs with even a sateliite box relocated behand the Tvs for a superclean appearance. Expert installs.

The agents mounted my TV and successfully connected to the speakers.

The guys were knowledgeable, professional and friendly. They found my problem and fixed it.

The agents installed my tv and helped me with my surround sound system. Awesome team. So knowledgeable, professional and so pleasant! Highly recommend. I would definitely use them again!!