Customer Ratings & Reviews

Dakota and William were very professional, patient and attentive to details.

Once again these guys are the best, electronics set up, appliances, integration with phone and voice, just great

The installers had a sound bar in the back of their van that we ended up purchasing. Installation went well but the payment system was a bit antiquated.

I was required to pay for this visit unlike these visits done under the subscription in the past and while the Technician verified the audio system settings for the system that Best Buy originally installed but he did not verify other TV and system settings as has bee done in the past. Current subscription only provide value for new purchases not for service needs for past purchases.

I just purchased a new surround sound received and wanted setup and connected to my TV. When the tech came to my house I asked that the receiver to be setup to the TV only when the receiver is turned on. He said it cannot be independently of each other and only works when the TV is on. This is not what I wanted but I let him set it up. My 15 year old son came home from school and took a look at it and said it was hooked up incorrectly. He re-cabled it and now it works fine. I just wasted $100 on the Geek Squad

Tech came by himself and did a fast efficient job was very knowledgeable and explained to perfection

The best thing about BestBuy is the talent and knowledge of their employees. Try getting this kind of support from Wal-Mart or Amazon. I am a Total Tech Support customer. Great respect for these folks.

The agents did an excellent job installing and showing me how everything worked. They helped inform me of what to add to my sound system next!

Very nice my SoundHound, thank you so much for your service.

The 2 squad members were very kind and thorough with the install. They even offered feedback on setup of our existing surround sound.

The guys were absolutely fantastic. Truly customer focused and left business card for further questions. Just don't get better

William was very attentive and handled my concerns. He made changes to the order with no exception after hearing some of my concerns . He saved the day

Ish and Anthony were professional and knowledgeable during the entire installation.

I have the total tec membership i really recommended to everyone free installation on everything you buy and adds warranty

The two agents did a great job of explaining all of the options available to me. Connected all devices and the system sounds and looks great!

The installers were courteous, efficient, and professional. They were timely, and explained how the equipment should and would work.

The set up crew was amazing. They kick butt. So helpful and honest for opinions on what I needed.

The Geek Squad folks were great! Professional, understood their product and had things up and running quickly. Set up an entire Sonos system with surround sound and additional speakers in about an hour & taught me how to use it.

Geek Squad installed a multi-room Sonos system. It went beautifully. Very knowledgeable, friendly and professional. I won’t hesitate to use them in the future.

The techs mounted my TV and sound device . Excellent customer service. Very professional and friendly.