Customer Ratings & Reviews

Ok so let me start off saying I had no idea what I was getting into with this thing. Was originally gonna get a ring camera for front and back of the house and then this came around. 8 cameras and a dvr. Awesome I’m in. And then I opened the box to put it up and lo and behold I was way out of my league. I’m pretty tech savvy but this thing was a whole new ball park after about two hours of back and forth trying to figure it out I gave up and called Best Buy to install. It wasn’t cheap at all but nothing I could do myself so keep that in mind before you buy it. Geek squad came out and like usual did a bang up job wires hidden everything in pristine working condition. Hooked it up to my phone and away we go. This thing is beyond awesome the clarity of the video is perfect. Two way audio super cool and I finally got to see what my two cats do all night I could have watched for hours. This thing is great motion sensors are awesome couldn’t ask for a better security unit. Just prepare yourself it’s wired and most of us will need professional assistance

Got this system after some back and forth. The best thing about this system is the two-way audio I believe. You can communicate two way with people all around your property and ours did not have any delay nor was it distorted as was our last experience with a security system.  We placed cameras all throughout the home exterior to cover all areas. I must warn anyone else who doesn't install stuff often --- plan to clear the day when you are installing this. Yes, it is fairly simple to install, but it takes a long time to map out all the wires for installation. I wouldn't do it myself; thankfully my brother is a professional and was able to do it for me. There is also 1TB hard drive space to store your video recordings....never know when you'll need them.  You also get voice alerts and can speak to people all around your property which is helpful. If I could add one con though --- I'd much prefer the wireless setup as opposed to the wired system I have. The wired system is probably more reliable truth be told because hard wire is not dependent on wifi connection and quality. Nonetheless, for installation purposes, you really need to do extra mapping out for wires and such with this system, so if that isn't your cup of tea, I'd pass on this one for the wireless option.

Like I can view via my phone no matter my location and without a subscription. Like 12 channels (8 wired, 4 wireless) DO NOT LIKE customer service at all, spent 1hr 40min on hold waiting for service trying to hook up my wireless cameras, when operator did come on, he only wanted to argue about my upload / download and did not resolve my problem. Went to chat line, they could not solve my connection problem, but scheduled a Level 2 call for Thursday at 4:30 CST that did not happen. Night Owl instead called me Saturday at 9:00am, I politely requested to call me at 4:30 CST on the following Monday. Night Owl again called me on that Saturday, I again politely requested "please call me on the following Monday at 4:30 CST. 45min later, Night Owl called again, I quickly regained my composure before speaking "I have kindly requested to PLEASE call me at 4:30 CST on Monday" He apologized, and said he would call on Monday. It is now Monday at 6:45pm, no call from Night Owl and after scouring the web, my wireless camera's still do not work with my DVR as I keep getting a precheck fail when I attempt to add them to my DVR. Yes the DVR is connected via Ethernet, yes my cameras are being connected via 2.4Ghz. DO NOT LIKE I can only see the cameras on my phone app and not have them on my DVR as advertised.

My first foray in Night owl products, and this 2K 4 camera system with the DVR was a good value and start. This is actually being used at a Church to protect the office area so I did not do the set up but I did very much appreciate the fact that the wires and everything needed for the install were included. Some of the great things that make this a great purchase is the lack of a monthly fee, the Ability to use an app that works well with some other cameras. The quality is what you would expect but from my understanding the frame rate is higher than other brands which might be something valuable depending on where you are using it. The cameras look great and the dvr is tiny. It stores enough where it doesn’t overwrite things too quickly giving you time to send a video to the authorities if needed. The two way communication is a must for us at the Church as it is nice to tell someone our hours if we get that notification and no one is available. Overall for the value I give it a 5 stars.

Great cameras.. great quality need to add more cameras

awesome cameras, they are good quality and picks up everything .

Great quality work really good no problems at all and sound perfect

Works great exactly what we wanted very happy with the product

Great cameras at great price with amazing picture quality

easy to install, easy to set up and the feedback is close to instant. only had it for a week up and i already love it over the old set up i had for over 2 years!

Good super easy to install and program on the phone

I purchased an 8 camera and HD DVR system a few years ago, the app has always been sub par but I dealt with it, recently I had an issue with logging into my system (password issues) and reached out to tech support as I have done in the past. Part of the reason this system was purchased was because it was advertised to come with lifetime 24/7 tech support. I was told when I contacted that they no longer support or offer any assistance for this system. Even a basic password reset. They refuse to allow you any sort of escalation process to see if any further solutions to a basic password reset can be made and continue to push you towards spending hundreds more on a new system. So my fully functional system is junk. The rep stated that every 4 to 6 years they will discontinue support of the older systems in order to force you to upgrade into a new system. BUYER BEWARE you will spend hundreds of dollars to have an unsupported brick in a few years.

Great product will recommend this to all customers.

I had the system for about 2 yrs and did not have a wide array of options but worked alright. Then...the app went down. This happened late summer 2023. According to them, there have been many updates put out but none have worked for me. Their customer service is almost impossible to get to and when you do, they are horrible. I now have system that has no useful app. I can only watch at home which is of very little use to me since most of us want to be able to check app when not home. I have grown tired and have given up that there might be a fix. Exactly why I am on BestBuy website now, looking for a new system.

Purchased this product on January 25th,here it is April 10th and the cameras won’t stay connected and is always in sleep mode no notifications no motion,only records every so often. Save your money and invest into a system that actually works

I was told i could use my computer to set it up- wrong I wanted a camera on all the time, wrong only when sensor picks up movement. if your home had multiple thugs moving in 360 not sure how good the sensors are at a distance before you can get out the cleaning supplies out.

After spending a couple of days mounting and stringing the wires to system, I was very disappointed with the software. Accessing the system is easy, but there is no way to adjust the sensitivity of the cameras, or block out zones so they don't trigger non-stop, the fastest playback speed is 16x (needs 32x), it takes forever to update the screen when scrolling through videos..... in short, the software for this system blows. Key features simply aren't available.

Horrible customer support. Don't purchase. Spend your money on another system. Their systems only last about 2 years, and they only give you two years of support. After that you're forced to buy an all new security system. Stay away!

It's an ok product for the money. Could have a better night vision. Is nice the use of the app.

If I could give a negative rating, I would. No sound, the notifications are "DVR Alert", but won't open the actual camera to see it. The video quality is definitely not HD, and it's laggy on a good day. They should be embarrassed charging people for this. Get a Swann.