Customer Ratings & Reviews
- Model:
- AHD10-841
- |
- SKU:
- 5824305
Customer reviews
Rating 4.1 out of 5 stars with 174 reviews
(174 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are delighted by the excellent camera quality, producing clear and detailed images both during the day and night. The ease of setup and user-friendly interface are also frequently praised. The system's performance is considered to be excellent for its price.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my mom and she loves it would highly recommend it
I would recommend this to a friendBrand response from Night Owl
Posted .We are very glad to know everything is working for you, thank you for choosing Night Owl!
Rated 5 out of 5 stars
Great outdoor camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great outdoor camera. The night vision is clear.
I would recommend this to a friendBrand response from Night Owl
Posted .Thank you so much for choosing Night Owl.
Rated 5 out of 5 stars
Users friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.U won't miss a beat with this one, this is a must have
I would recommend this to a friendRated 5 out of 5 stars
Excellent camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommended this camera, great views on the camera.
I would recommend this to a friendBrand response from Night Owl
Posted .Thank you very much for your review and for choosing Night Owl.
Rated 5 out of 5 stars
Great for when your not home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Wiring takes a bit but, it's been well worth it !
I would recommend this to a friendBrand response from Night Owl
Posted .So glad to hear! Thank you for being a Night Owl customer!
Rated 5 out of 5 stars
Works good so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be working good at this point! Love the warranty!
I would recommend this to a friendBrand response from Night Owl
Posted .We are glad you are enjoying our services and product, thank you for choosing Night Owl!
Rated 3 out of 5 stars
Good for camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good surveillance system bit if able to afford would get wireless
I would recommend this to a friendBrand response from Night Owl
Posted .We appreciate your feedback and we are glad that it's working for you. Thank you for choosing Night Owl.
Rated 3 out of 5 stars
Not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish it had more options. Other than that its cool.
I would recommend this to a friendBrand response from Night Owl
Posted .Hi Teetee! What additional options were you hoping for? Our DVRs and NVRs have multiple advanced settings so our customers can configure their system to suit their needs. Thank you!
Rated 1 out of 5 stars
Bad Customer Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dislike so much this product, it does not have good image quality and sound, just 1 or 2 cameras I believe has audio, out of four cameras that comes with this device. The customer service to help you with the installation of the device to work with your phone app is very slow to get them to answer you and not friendly at all. After the warranty expires they said to me that they can't fix your device if breaks or worse they can't recommend a specialized our an authorized dealer to fix it. So you will need to buy another one, by the way all the wires needs to be inside the wall, so it can be costly to be installed in your walls (to hide this great amount of long wires).
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Good Afternoon, we want to apologize for the experience you had with our technical support team. Please know the Night Owl system you are referring to with this review the cameras that come with the system do not have audio capabilities, unless you have purchased and connected the Night Owl Microphone for the cameras. Regarding the warranty, we provide our customers with a 12-Month Manufacturer Warranty. We do not have authorized retailers for our product nor do we recommend any since we are not affiliated with any electronic repair shops, we are very sorry if this comes as an inconvenience to you. Lastly, regarding the wired installation, we do not require for the BNC wires that we provide with our product to be installed within the walls, this last part is a preference that some of our customers may want to take. If you have any further questions or concerns, feel free to reach out to our advanced technical support team via email at [email protected]. Thank you very much for choosing Night Owl for your security needs.
- Cons mentioned:App usability
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It says it’s user-friendly and hook up friendly well it’s not, even one of my IT guys couldn’t figure it out
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We are very sorry for the issue you are experiencing when attempting to connect your Night Owl system. Please contact our technical support team through email at [email protected], so we may assist you troubleshooting your issue. Looking forward to assisting you.
Rated 2 out of 5 stars
Unit died after one year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit suddenly quit providing picture signal. Unit powered up, cameras powered up. But no signal to the monitor. Just laid down an died. Night Owl provided support but could not fix the problem. Equipment failure after one year.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We are very sorry for the issue you experienced with your Night Owl system. Please emails us at [email protected] for additional assistance. In the email, please provide us with your name, number and a brief description of the issue you have been experiencing.
We look forward to assisting you.
Rated 2 out of 5 stars
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.overpriced camera setup. 2 cameras do not work like they did when new after a month of using. Not as bright. Other 2 still sit in box and setup is no longer used after a month.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We are very sorry you are having issues with your Night Owl System, we would like to provide you with assistance and resolve the issue you are experiencing. Please contact our technical support team via email at [email protected]; we are available 24/7. Thank you for choosing Night Owl.
Rated 2 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this system for less then 3 months. It was working well however one day it just stop working. I only saw a black screen nothing else. I return the product back to Best Buy.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Hi Chell. There are multiple issues that could have caused this type of problem. We have a 24/7 technical support team that is available, free of charge, to troubleshoot all system issues. We wish they had been given the opportunity to assist. Thank you for choosing Night Owl!
- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system worked great for the first two weeks after that It went black and I was unable to see anything.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Please contact our tech support team at 1-866-390-1303 to troubleshoot this issue. One of our agents will be happy to help. Thank you!
Rated 2 out of 5 stars
Not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work when i fully installed it. It was just time wasting
No, I would not recommend this to a friendRated 1 out of 5 stars
stops working and 0 customer support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has stopped working at 3 times in less than 8 months and the Owler does not provide much help to troubleshoot. It is broken again and all troubleshooting methods have failed. WASTE OF MONEY. This is a product problem not a Best Buy issue
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We are very sorry for the issues you have encountered with your Night Owl product. Please contact our advanced technical support team through email at [email protected]. In the email please provide your name, number, and a summary of what you are experiencing with the product. We look forward to assisting you.
Rated 1 out of 5 stars
Worst camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t view on my cell phone call the company and they say there technician is working on the app, it’s been one month now and nothing, I spent all my money on installation and the camera for nothing!!!! Best Buy need to take it off the shelf
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Hi Dave. Please email [email protected] with your best contact phone number and time of day to reach you. We will then have one of our advanced agents follow up with you to get this issue resolved. We look forward to hearing from you. Thank you for choosing Night Owl!
Rated 1 out of 5 stars
Worst product from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for a couple of months I have to pull out the plug and plug it back in then it connects to my cell phone for only a week, I call customer service and they give me the runaround I just wasted over $500
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We are very sorry for the issues you have been experiencing with your Night Owl System. Please contact our advanced technical support team via email at [email protected]. In the email please provide us with your name, number and a brief summary of the issue. We look forward to assisting you.
Rated 1 out of 5 stars
Won't last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within 5 months one camera quit. Another 2 months later and a second one did as well. Night Owl Technical support is a headache. Just spend a little more and get something that will last.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We are very sorry for the issues you have experienced with your Night Owl Product. Please contact our advanced technical support team via email at [email protected]. Within the email please provides us with your name, number and a brief summary of the issue. We look forward to assisting you.
Rated 1 out of 5 stars
Way below expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way to may hardware problems . Just one bug headache! Packing it up and bringing it back as soon as I can !
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Hi Woofor. We are sorry to hear you are having an issue with your new system? I would like to acquire more specifics from you so i can work with my team on getting them fully resolved. Please email [email protected] with the following: your contact info, brief description of the issues and a support ticket number if you have one. We are here to help and will get this handled quickly. Thank you.