Customer Ratings & Reviews

When FedEx pulls up and drops off this box, you will quickly find it's pretty heavy, so you may want to recruit a neighbor's assistance. It's about 90 pounds if I recall. Assembly was straightforward but tedious, especially aligning the front wheel and brake. As you screw in the handlebar, make sure you tighten the 4 screws evenly and make sure the "bullseye" icon faces forward. Once it was assembled, I took it for a spin. What a blast! I've only ever rode road bikes, so being able to fly along with no (or minimal) pedal effort is amazing. The 3 "speeds" correspond to how fast you want to go. I found that "speed" 2 is best for tooling around the neighborhood. Put it on 3 and start pedaling...you can get to 29 mph with ease. The LCD display shows several metrics and does track how much you pedal (assist or otherwise) in the form of kcal burned. If you aren't pedaling, it won't track manual stats, obviously. The design is really nice and the V frame is certainly unique. Regarding the brakes I feel like they should have put hydraulic brakes on this, but the included ones do the job. The weight of the bike and rider (I'm 160 lbs) is definitely noticeable while turning and braking. The head/tail lights are nice and the circle halo on the front is pretty unique looking. Even though I haven't ever owned an eBike, I can tell this bike that it's more suited for power/assisted bicycling versus one with multiple gears. The "chain" is pretty genius but takes some getting used to. If you are already traveling fast (say, 20 mph) and you start to vigorously pedal, you will feel a "spinout" from the pedal and gears. What I've found, ironically, is the bike will fly if you just pedal gently. When on #3 assist, you can pedal very slow and be racing along at like 26 mph. It's kind of amazing, honestly. I'm not sure how to address a flat tire if I'm out stuck somewhere, but I imagine parts would be sold directly by NIU and that a basic patch kit will work. It just feels like parts for this are so specific and unlikely to be stocked by your local bike shop, so keep that in mind. I could be wrong, however. Overall, this is one of the best things I've owned in a while. Been biking my whole life but at 44 I am starting to feel it...being able to sit there and be "driven" by your bicycle at a moment's notice with zero effort is pretty sweet. I've been ~30 miles in so far (weather been bad) and the batteries are at like 70%. That's impressive. Put it this way, my wife immediately said we have to buy her one now. Life's too short to miss out on fun times together, and this eBike certainly fills a missing void we never realized we had. Highly recommended!

Love the bike but there is a few things to be aware before buying. 1. It says it will go up to 90 miles on a charge, it will not. Fully charged on setting three pedal assist going the 27.8 mph you may get about 30 miles. 2. There is zero suspension so if you are riding on bumpy or rough roads it is not the bike for you. 3.If you just use throttle it will only go 20 mph. 4. I upgraded the seat already because it was uncomfortable. 5. If you are looking to pedal this bike without pedal assist. It is a bit hard because it is belt driven and there is no gears so you can only pedal so fast before it feels like you’re just paddling with zero resistance. Also looking to upgrade the front forks to have some suspension. Overall though the bike is a good time and a lot of fun.

Ohmygosh Awesomesauceness!!! Ordered this week got it today, quick delivery, put it together myself, while watching video from website. It's self explanatory, directions easy to follow. Unpacked it, put it together and riding I went!!! Great quality, very strong, lights are bright on screen and front head lights. Easy to use, just click button to change speed from 1, 2, 3... holds my weight with no problem, I'm 5'7" and 230... Very smooth... Love it!!! Worth every penny!!! Thank you Best Buy!!!

I really like it, now that I’ve learned how to ride it! Acceleration is really good using the peddle assist 25 mph consistently and 27.8 top speed. The only downside is no front suspension! If our streets were in better condition it wouldn’t be an issue! As an in town commute bike it’s a quality built bike that’s been well designed!

Do not buy this bike. For following reason, 1. Speed limit is 20 on motor and with assist it is 21, unless you are lance Armstrong with added magic it may take you to 24. 2. The tires are way too low quality, they will not grip. 3. The motor is out within few months, and best buy has only 14 day return, and good luck with Niu support. 4. It does not have suspension. So good luck to your back. 5. It's better to burn 2K, rather than buying this low quality bike and getting frustrated

Little early still to be telling with my reviews, I am a special case though as I use it for both commercial commuting and personal. I've done door dash with it, and it's the great white steed of my pest control business I've launched with AI as my co pilot With a goal of 5-10 services a week, weather permitting I can commute safely with pesticides in tow trailblazing the path to local e bike regulation I plan to help the DEC learn to cope with the inevitable onslaught of these affordable vehicles not only getting tax rebates but written off as business expenses for entrepreneur like me. The batteries are concerning but they pop in and out so seamlessly and have survived me getting caught in a total downpour once already. The charge lasts long enough for me to get from watervilet to downtown Albany in 30 minutes and still have 76% charge and can ride around the city for about an hour and a half, start making my way home at 30% these bikes are too heavy to take upstairs unless storing for a length of time get a friend to help. Due to the low frame and lack of suspension you must be careful approaching curbs. Making sure the front bike wheel is tight and doesn't move is super important I've had difficulty fighting with the front tire and unable to install the fender without issues grinding. The neck of the bike tightening and retightening gets annoying too for maintenance the handle bar may slip up or down from a significant shock like coming off a curb but maintaining balance isn't hard. The step through design is convenient but my muscle memory of lifting my leg high has not gone away. This bike is cheap for good reasons but the batteries last long and it's likely through saved gas expenses, door dash and regular commuting on it should pay for itself within 6 months. Depending on your credit score the gas savings alone can cover an above minimum payment for the best buy financing. If it lasts years I'll consider buying more of these NIU models for my business. I will contact the maker and my local bike shop for advice, this bike has been able to handle the cargo load I wanted from it as a cargo e bike. Says up to 130kg which is 290 lbs, me plus my bags of pest control equipment falls short of that for lighter services. With a stronger e bike that can handle more weight ill be able to strap an 14ft expanding ladder to it. I'm looking at those options now

Took it for a road test and rode 2 miles one way using pedals half of the time. At the end of the round trip of 4 miles there was ONLY 80% of the charge in BOTH batteries left! The 4 miles ride used up 20% of charge in each battery! That's 10% for every 2 miles, which equals ONLY to 20 miles distance on fully charged batteries until they are completely depleted, not 90 miles. Keep in mind that fully depleting your ebike batteries to 0% is not recommended as it will shorten your battery's life span, not to mention you don't want to ride your ebike back home with depleted batteries. So, Not even 20 miles out of it, but more like 16 miles if I use 80% of the batteries. This e-bike is great, solid, big and heavy, easy to get on and off but can't ride too far out because of the problem with batteries. Conclusion: Unfortunately, must have gotten lemon batteries that discharge at an unbelievably fast rate, which is frankly disappointing cause I really like the bike regardless of it not being top notch. Great ebike, but mine gets Only 16 mile range using 80% of batteries with pedal assistance, which limits me to how far out I can cruise and must monitor the batteries all the time.

My bike will only travel up to a distance of 45 miles, not the 90 miles they claim. And will only go 26.5 mph, power cutting out. In this ad, says front suspension, WRONG! This bike has zero suspension, feeling every bump (I trashed the seat, installing a new one with springs). The headlamp is useless at night, not seeing anything in front of the bike, and the taillight doesn't work. The front disc rotor doesn't center in the brake caliper, constant rubbing against the inner brake pad, making a lot of noise. This bike is only good for riding on level roads, will not climb hills. For the overall poor quality, it's way over priced.

We purchased two of these e-bikes, besides missing the keys to swap out the batteries. We loved the bikes at first. One bike developed a lot of movement between the handlebar and the fork. We reached out to niu support and after a few days they asked for pictures. After sending pictures they wanted us to return the scooter to the store. After 3 more emails and 11 days later I was able to make them realize it was not a scooter at all. This back and forth went on for days as they tried to verify the e-bike and when I had purchased it. After proof of sale vin number and 21 pictures later they informed me that shipping it back to their service facility was the best option. This bike is huge, heavy and I was in not way going to ship this to anyone. Both wheels came out of the box out of true. Local bike store fixed that for a fee. One week later brake error came up in the screen. Tried agajn with tech support. 4 days later again they asked us to ship the bike. Niu does not have good support. The cost of the bike is alot and should have good support. We ended up returning to the store.

My grandson picked his bike out as a birthday gift a little difficulty, putting it together only because nuts and bolts don’t put the tires on is what they screw lever same with the seat same with the handlebars, but pretty easy to install. My grandson loves it. he now has a little independence.

the ebike looks solid but i have had issues with the gears not changing from 1-3 and i have to turn the bike off and come back again or restart. The front brake is very noisy. When it starts to pedal I have a dry sound similar to a clock. toc, toc, toc. I love NiU moto bike, my experiences in China were great but on this ebike, need to keep working.

In general, it is a good product the biggest problem is about the center of gravity it lies in the rear of the bike, which cause my rear tire flat 2 times in 3 month. AND CHANGING REAR TIRE IS PAINFUL good thing is the bike design is great so that I can change it by only removing 6 screws. Strongly suggest adding a tire insert to your rear tire

My absolute favorite E-Bike to ride. I have ridden several and this one by far is the best. Great range and battery longevity. Will be purchasing at least 2 more of these.

I really like this bike, looks great, easy to use and maintain. But, after a few months the pedal started to make a clunking sound. The manufacturer wanted me to ship the bike to repair… Not! I just live with the noise.

I really love this bike. Been riding on days when it was warm out.

The bike has amazing speed and is extremely versatile in its use. The only downside I have is when using max speed, the battery drains extremely fast and I’ve yet to see the maximum distance of 90 miles with 100% battery other than that overall speed and agility is pretty good Rear brakes, excellent front brakes, squeal and squeak with not much power to slow down always using rear brakes

This is my 5th ebike. I ride 20-22 miles daily except for when working 14 hours shifts since I get off at dark. So…. There is a terrible noise at front wheel. I would have fixed but I returned it because after 19 minutes of riding first time it just shot off. It turned on and I rode towards home. Then did same thing again. But it did come on, made it home. I decided to return bc of battery. I did decide to give one more chance so I’m waiting on that to arrive on 6/28. Hope it works perfect and no glitches. My main bike I love it bird bike and it only goes 50 miles and this one can go up to 90 w dual batteries. I love long rides and hate being limited. Bike is beautiful and sharp. Seems to run good except for the noise that can be tweaked. Hopefully the battery was just that one! Brakes are excellent. No squeaking. Handle bars are little smaller than my others so my go pro doesn’t fit but I can wear in chest or some other option. Very nice brake lights that are built in.

So after owning multiple electric devices like the Boosted Board and Onewheel, I figured I wanted to dip my toes in the world of eBikes, being a My Bestbuy member I saw they had a killer deal for the NIU eBike that was only $1200 and since I already had a $1K gift card and the bike had good reviews I figured it was worth a shot and wanted to try it out. Putting the bike together was somewhat confusing, especially coming from someone who has never put together a bike before as the video they have on YouTube and the instructions contradicted each other a few times or just very broadly went over things but I was able to get it set up and working. Took it for a test drive and was in love, plugged it in overnight and this is where things started taking a turn for the worse. The next day I went to go take it for a ride and everything was working perfectly fine but noticed the bike was starting to make this weird noise and with every pedal, it would take you would hear a very loud "clicking" sound, I was able to trace it back to the motor hub so I emailed NIU on September 5th and asked them their opinion and what I should do, I get an email back a few hours later telling me I had to actually go to a web page and fill out a RMA page with the bikes SN and pictures and their RMA dept will get back to me on how to handle it. Great no problem, filled it out and submitted the form on the 5th. The clicking sounds were annoying but didn't cause any issue to the bike, however, I started to notice the bike started to not want to reach top speed anymore before I would pedal and the bike would reach speeds of 28MPH top speed, Now I have to peddle like I'm one of those clowns on a mini bike just to keep the speeds at 23-25MPH and now mid-ride the power will just die on me where I have to turn the bike back on again where it sometimes won't respond to button presses, I traced all the connectors and inspected the wires but found no faults that I could see. After about a week of daily riding when I went to use it the next day it showed both batteries were dead, despite them being on the charger all night, the batteries were at 0%, I unplugged and replugged the batteries in and checked everything and it was dead, I emailed support once again to update them on the status..... A week went by and still never heard anything back so I emailed the original CS email and asked if they could see what was going on and that maybe the form hadn't been submitted properly, another week goes by and I still had yet to hear from the RMA dept or the CS email address so I send another email and got a response on the 25th asking me for the RMA ID I got when I created the case and that they are backed up on replies and it could be another "4-6 weeks" before I get a reply. Umm, excuse me a few weeks(As of this writing its now almost been a month since I put in the RMA request)? I replied back within minutes with the ID along with asking if I could just take this to my local bike repair shop to get it fixed and they cover the cost, well I got a reply this morning telling me no they can't do that, that their repair center has to do all repairs to keep the warranty and if I can continue to be patient while I wait for the RMA team to respond to me....... Thankfully I have the My Bestbuy Membership that gives me a 60-day return period so I'm currently working with Bestbuy to get this returned without the restocking fee they charge so I can go out and buy a proper eBike. I found another user on the eBike sub who had pretty much the same exact thing happen to him as well I reached out to him a few days ago and told me it has been almost 3 months and he still has yet to hear back from NIU RMA dept and he just opted to return the bike. So this is for anyone who is looking to purchase the NIU BQI bike like I was, It is a nice bike, and I'm sure when it works its great as I had fun with it while it worked but beware there is support is top-tier garbage, If I didn't have the extended return window I would be stuck at the mercy of NIU to get this fixed and I have half the mind to think they purposely wait this long or make it such an inconvenience so customer will just opt to get it fixed on their own dime. Edit: I did get an email from NIU stating that my case is "Urgent" but it can still take up to 6 weeks to get a response, They also informed me that my warranty does NOT cover shipping so I would have to pay to ship this 80lb bike to them and just a rough estimate with UPS it was around the 3 hundred dollar mark due to the battery hazard fee, weight, and the size plus insurance. I finally did return this bike, the Manager at my store was super cool and told me he's already had 2 customers in the past have similar situations and waived the restocking fee no questions asked, he then told me these companies do this on purpose to drag you along so you are outside of your return window with the stores so you are forced to either play by their rules to get it fixed or you just get fed up and get it fixed on your own, so in lamens terms NIU is trying to make it as much as a inconvenience as possible so I just give up and they don't have to pay to fix it. In the end, I HIGHLY recommend not purchasing any NIU product just due to their poor customer service!

So far so good. Tires aren’t as wide as I was hoping and it did not go together as easily as the video shows BUT it performs up to spec. Very easy to ride and extremely quick. Top speed is actually a little faster than stated. Charging is quick and easy and the build is very solid. I have had no issues with the fender at all. Read the manual for all the tips and tricks

After over 1700 miles. This bike is very well made and stylish. The reason I am giving it 3.5 stars is NIU's customer service is very abysmal and usually results in no reply. Had an issue with the gear mechanism after 1500 miles and they wanted me to ship the entire bike. When I asked to ship just the defective product I got no reply. I ended up taking it to a local bike shop where they replaced the broken/defective mechanism. Be warned that if you are counting on their ability to support their product, it is very poor. That said, find yourself a good local bike shop that will help support you.