Customer Ratings & Reviews
- Model:
- DP-UB820-K
- SKU:
- 11557604
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Good when it worked, but mostly didn't work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Magnolia employees were great and did everything they could to help. This review is for the player, not Magnolia or Best Buy. First Unit: Overheated causing unit to freeze/lock up. Had to unplug power cord and wait, then restart unit to finish the movie. Exchanged for a new, second unit. Second Unit: This unit works with 4K Ultra HD movies, and DVD movies, but NOT Blu-ray movies. When attempting to read the disc, the unit displays "This disc is not compatible for playback." I tried several different discs. Keep in mind, two of these were movies that were successfully read and played by the first unit. Panasonic Customer Support: Don't waste your time. Their responses not actionable and unrelated to the issue in any logical way. Summary: I wanted to like this player, a lot. I was a true believer based on the reviews. However, my personal experience with this product has been frustrating. This was the first Panasonic AV product I have ever purchased, and it will be the last Panasonic product of any type I'll ever buy. Maybe you will have better luck than I did.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us on the following link: shop.panasonic.com/contactus
Mon-Fri, 9am-5pm EST
Panasonic 4K player, best online review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No REVIEW, I DONT OWN ONE YET, ESPECIALLY WHEN IT WAS $30-40 LESS 2 MONTHS AGO, yall raised the price after I'd been watching it for months, VERY ANGERY ABOUT THE PRICE INCREASE. I'VE SAVED $7 BEING A "PLUS MEMBER SINCE NOVEMBER 23RD, 2023. I WON'T BE RENEWING MY PLUS MEMBERSHIP
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We appreciate you bringing this matter to our attention. To address pricing-related concerns, we recommend getting in touch directly with the vendor or seller responsible for handling the shipment. -M
DP-UB820
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months this DVD player suddenly started outputting video in a 4:3 format giving vertical black columns at each side of my picture. It is not the TV - I tried 2 different TV's There is no option to adust this in settings. I am having GREAT difficulty in contacting Panasonic support - their website gives no phone number & their automated support "AI" is useless. I will NEVER buy another Panasonic product.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi Arfa, thank you for reaching out to us. We are sorry to hear about your player and the inconvenience it has caused. You may contact our tech support team via chat https://shop.panasonic.com/contactus Mon-Fri 9am-5:30pm est.
Unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have over 80 4K dvd’s And only a quarter of them are able to work on this 4K Player I have only had this for less then 1 year and I wish I hadn’t bought it.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing your Blu Ray player problem to our attention. We sincerely apologize for inconvenience it has caused. We recommend that you contact our tech support team via chat https://shop.panasonic.com/contactus for further assistance.