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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2656 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are impressed with the ease of use and the compatibility of the Official Universal Media Remote for PlayStation 4. Many appreciate its functionality for controlling Blu-ray players and other devices, as well as its affordability. However, some users experienced issues with battery life, connection stability, and button size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 2,656 reviews
  • Rated 4 out of 5 stars

    works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Button layout is a little awkward, it takes some getting used to.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly bought this as I use PS Vue on my PS4 and was tired of constantly recharging my controllers all day just to watch tv. The new controller works but it is kind of clunky and takes some getting use to. I expected more out of the controller but ultimately it does what it is suppose to.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Well built controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller is very lightweight even with the batteries installed. Controller is very well constructed and very well detailed. Controller is a must for your media player

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works great. No more problems picking up the controller and hitting the wrong button. It even lights up so you can see it when watching a movie with light down low.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great alternative for those mainly using PS4 for media instead of gaming. Pop in a couple of batteries and you're immediately all set to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS4 Pro Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Remote enhanced the value of the PS4 Pro, Love it! Got rid of the blu ray player when it died and made more room for more toys! Makes watching my movies simple and neat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I seem to always forget these when I go on a trip to the coast and bring the PS4. I think this is my 3rd one and none of them have ever given me any issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote works with all my devices. TV, Surrond Sound, and PS4

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    It changes my channels

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HATE that my PS4 controller doesn't go to sleep for HOURS, but my PS4 remote goes into idle in like 20 minutes. It's SO annoying. Plus, the buttons are hard to find in the dark. You should probably just buy a Harmony Remote.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could never get a universal remote to work with my tv. There was always something that wouldn't work, but this works great and I get to use it with my PS4 which is a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps Media Remote

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve wanted one of these for YEARS... Best Buy is the only physical store that still carries these & it came in the clutch!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    meh...

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote itself is fine, but it tends to disconnect from the PS4 for no reason. Getting it to reconnect is a hassle. Might just be me, but you're better off getting a normal cloud remote.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Product not as good as remote for PS3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My PS3 remote always interacted with the PS3 on start up. This remote however, requires re-pairing most of the time by first using the PS4 included game controller, un-attaching this remote and then re-pairing. It is a pain.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    nice controller, works everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice controller, it works everything, the only down side is the controller turns its self off automatically in 30 minutes so you have to sync them before you can use the controller again. The ps3 controller is better

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    its alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    some functions are weird on the ps4. not sure whats going on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very handy remote control...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like using the standard controller when using my PS4 for multimedia purposes, so this is a great option to use instead.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    MEH

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the newer version was out when I bought this. Clunky and busy and not user friendly at all. Thought it could be a nice universal remote and I was SO wrong. Continually have to switch modes/inputs to function.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice addition for movies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote is well-made, sleek, and looks good. So much better than using the controller for watching blurays or streaming video services. I would recommend this for these reasons.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    There's just one thing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit requires you to press TV to gain control of the tv and PS to change the PlayStation. So you will pick a movie and then need to press tv to change the volume and then press PS to pause the movie, and back and forth you'll go. Major bummer with all the extra steps.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Convenience item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's great product, I would recommend this to my friend

    I would recommend this to a friend