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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2656 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the ease of use and the compatibility of the Official Universal Media Remote for PlayStation 4. Many appreciate its functionality for controlling Blu-ray players and other devices, as well as its affordability. However, some users experienced issues with battery life, connection stability, and button size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 2,656 reviews
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Broke

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally doesn’t connect. Just stopped working and doesn’t communicate with system

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Confusing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t figure out how to connect this to my tv to make it universal.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Does not stay connected for the entire movie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not stay connected for the entire movie. It worked for about an hour then was not connected.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work with any of my Equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the remote hoping it would take care of my needs but it didn't work with any of my equipment, some of my stuff is super well known. Like my Epson projector didn't have an option for it, my Marantz receiver had 4 codes none that worked. So I ended up taking it back. If you have generic stuff like a Sony Or Samsung TV I'm sure it will work perfect, if you use anything other than a flat panel TV don't get your hopes up.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Kinda Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS3 version was perfect, this not so much. Looses connect all the time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hard to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Followed all instructions to set this up. Problem was, I couldn't get past the first step...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ps4 remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote rarely works. I got it to sync the first time but have issues with it all of the time so we just use the game controller.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking remote I could get the PS4 to find it but couldn't get it to connect. Guess I will just use the DS4 instead.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote is the most sensitive remote to man. I have had to take it back to the store for replacement like 6 or 7 times in 2 years. This last one didnt even last a couple months. And I take care of my remotes esp after the first one stop working so fast. I will be returning it and getting a refund . It just stops working for no logical reason.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Won’t stay programmed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to reprogram this remote once a week it seems. Gave up and went back to using the controller.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I was expecting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assumed this would control other Sony components but does so intermittently...if at all. Turns the TV off but not on, etc.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ps4 remote sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not the greatest , it lags , not easy to set up, you have to wake it up for it to work, don't waste your money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get the remote to hook up to my PS4. Returned without a problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Boo‼️

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote sucks‼️ You can’t program the sound for the TV. It’s the worst console remote I’ve ever had. I wouldn’t even sell it to anyone because I would feel horrible knowing I cheated someone out of their money. So, it’s just collecting dust... I’m very disappointed in this remote. DO NOT BUY‼️

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried programming to my console but it did not work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Would not recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very confusing and clunky to use. Too many unused buttons and doesn’t feel right in the hand.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Subpar remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it doesnt detect the remote and you have to keep registering after a specific number of times.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehhh! PS4 remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was actually disappointed with the PS4 control. More money and less features make no sense.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't function as well as I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I can use this for everything and I can barely use it for the ps4. Don't waste your money

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as solid as most PS4 accessories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We only used it for about three weeks before it stopped working. When it was working it worked fine

    No, I would not recommend this to a friend