Customer Ratings & Reviews

Flaky sometimes and has a limit on the number of hue devices it can handle. Needs resetting often even if plugged into a switch or router.

Honestly the fact this device isn't incorporated inside other HUE devices is ridiculous. This was just a money ploy for you to buy this device. All it does is act as wifi/bluetooth for your HUE devices which should just interact through your wifi without this device if Phillips was thinking about the design and not money. Literally just have this command stripped on the back of my wifi router and a little mad it has to take up and ethernet port.

Loved the product a bit complicated to set up.but works well

An absolute must if you have hue products. Really is the brains of hue but expensive and disappointed it not packaged with more of their products.

Product easy to set up, but it's hit and miss if it controls the lights. Some of the lights don't work some go off whenever they want. I regret this purchase now.

This was installed as a second hub as I had maxed out 50 devices on first hub. In general love the Hue hubs and devices. Second hub a bit annoying as automations cannot "cross over hub devices". Additionally when opening app have to toggle between hubs and associated devices. Overall would buy again but software could improve.

Pointless to have this item could of had something built into the lights but philips just wants more money

A necessary bridge for Hue, needed for connection. It's an easy setup.

Really good need it to connect all my lights to control from my phone

This pretty much works as advertised but it’s a little difficult to connect to other smart home apps. I had to call customer service a couple times.

Wanted to assign my upstairs lights to a bridge upstairs and my downstairs lights to a bridge downstairs that could be centrally controlled, either from Google Assistant, or the Hue app. In other words wanted the bridges to communicate over my network like they were a single bridge. Current Hue technology doesn't allow that. If using the Hue app you have to switch between the bridges to control the lights on a particular bridge and can only get Google Assistant to see one bridge.

i think its a must need if you buy the bars so many cool lights

Works great._________________________________________________

I dont like the fact that you need a bridge but it’s very user friendly and easy to install. Great brand to use.

Works well with the nest system and light bulb. Use it often

I’m assuming if you’re looking at this review you’re looking to get the whole lighting package so you can sync your lights with your TV. I was excited to do the same. Shelled out $450 for the sync box, bridge, and light sticks. At first things were great but I started encountering a very bad issue that completely ruins the product. In order to sync your TV you have to connect your HDMI’s to the sync box. My issue has been that my sync box will turn off on it own constantly! Playing my ps5 is impossible because the sync box shuts everything down. I searched all over the internet for a solution and as I find more people who have this issue I’m realizing Phillips is fully aware of this issue and has not done anything about it for over a year. That’s my experience. Not worth the $450 the whole set up costs with this issue. Look into cheaper options.

My 1st gen hue bridge died and wouldn't connect anymore. Ran out and bought this a a replacement. It does work as intended. The only bad thing i can say is that we had a lot of lights and being that they were programmed to the other bridge that died, We had to manually put in the serial number for each light for the new bridge to pick them up. Very frustrating. But after they were recognized, everything was back to normal...groups, schedules and settings.

Works flawlessly and plus it was free in a package deal!

I bought this in order to upgrade from my version 1 unit. What a hassle. Would Not sync my Hue strip, or even come up as available on the Philips Hue site. After alot of work, got it to work, but still have issues with my Wink System. If this is an upgrade, and your current system works, do yourself a favor and leave it alone. Makes me consider other manufacturers now.

Upgraded due to security concern over v1 losing support. Nothing more nothing less. Integrates better with HomeKit.