Customer Ratings & Reviews

Easy setup changed from its sync box to 8k much better than the previous one.

Great product and easy installation and system integration.

I was unable to use this item due to phillips hue not being able to fully complete the reset / removal of prior user. Intried going through the process multiple times but it never worked. Ingave uo and returned the item.

Worth the upgrade from the standard box, especially with a gaming system.

Works great with PS5. The lights add to the gaming experience.

The Glitchs are gone and works great. Better than the govee system

This would be great if my TV didn't have the hue app built in.the app does the same job

I used it with lg g4 and Sony HT-A7000 soundbar, the switching lag is horrible it takes some time more than 10 seconds and need to restart all devices to work, beautiful but not stable

It’s ok but not as stable as the 4k one. Desyncs often.

Bought this from the Atwater Village Best Buy and came home to see someone had opened and swapped the device inside. Tried to return it the next day and was accused of doing the swap? Wouldn't recommend buying form Best Buy.

Arrived open box and doesn’t function. I’ve had the previous and am aware of the struggles. Chose to pass up on this one

I have Lg G3 and Lg S90QY sound bar. Whatever I do, I can not get sound with HDMI. My all cables support HDMI 2.1 e-arc. If you say goodbay to your soundbar you can try.

I've been testing the Hue Play HDMI Sync Box for the last week. I already have a Hue bridge, recessed lights, and a non-gradient light strip for my TV. Overall, I enjoyed the immersive experience of the Sync Box and the color-accurate lighting experience it provides. However, the large powerbrick and Hue app integration could be beter. In the box was the Sync Box, an 8K-capable HDMI cable, and a hideously large power brick. Physical installation was fairly simple, but adding it to my network and getting the Hue app to add the Sync Box was not very seamless. I plugged my streaming stick into one of the 4 inputs and plugged the Sync Box output into my TV. Connecting it to my network required me to connect to the Sync Box wirelessly, then scan the QR code on the bottom of the Sync Box. It took roughly 3 tries before it finally connected. With that said, I would recommend ensuring the Sync Box setup is complete before concealing it behind your TV. With the Sync Box installed and connected to the Hue app, I subsequently had to set up the Areas. This is where I picked which lights I want to work with the Sync Box. I recommend setting up an area for just the backlight, and another area for the backlight and some room lights. Watching TV with just the backlight is the most comfortable for everyday viewing. The lights were extremely responsive to changes in the content being viewed. Within the Hue app, there are 4 levels of responsiveness. I liked the slowest one best. The colors it displayed were perfectly matched to the content I was watching, and I was happily immersed. As I mentioned earlier, I also created an area that used some of the room lights along with the backlight. This configuration is best used for specific viewing conditions because, it can be too immersive, meaning immersive to the point of annoyance. The Sync Box not only can sync with the colors displayed on the TV, but it can also sync with the sound. Meaning instead of matching the colors displayed, it will provide a light show that is synced to the music you are listening to. One thing I didn't like about the sync box was the fact that only one device can be used to control it. Meaning that since I set it up with my phone, I have to use my phone to control it. If I want to use my tablet or other device to control it. I would need to go through the entire setup process again. In short, the Hue app integration could be better. With all that said, I do like the sync box and I would reccomend it.

Best buy did not send me the correct product, nor did they honor the purchase and correct the issue.

Loses connection constantly, takes several tries to get it to connect to WiFi. Great when it works but only works for one day and then I have to spend hours on end to get it to work again.

I have to say, I was a little concerned about this box, I didn't know much about it and I've had issues in the past with HDCP compliance on things that connect via HDMI for interesting features. It's good to see that Philips has gone the extra steps to make this compliant with not only HDMI 2.1 but HDCP compliant as well. Anyways, the fun part. For those of you with Hue bulbs this allows you to sync those bulbs to the lighting currently happening in whatever content you are watching, this allows for a more immersive experience in that content. Previously I've used the light strips that stick to the back of the TV with a camera pointed at the TV but the success with those, while reasonable, is not going to be as good as signal source, like this is. Set up was easy, pairing and creating scenes in the Hue app was also easy. The responsiveness is great, but hue is a very mature ecosystem in the smart lighting space so it really worked as expected and works great. This device is future proofed being 8k capable and most TVs being 4k at this time, so it really has it all. Bottom line, if you're in the market to upgrade your home theater experience to be a bit more immersive, I strongly recommend this, it adds an element to everything you watch.

This sync box replaces the 4K version specifically to take advantage of the HDMI 2.1 capabilities. Once up and running, everything works to standard as expected. While I rate this a 5-star, I want to point out a few issues in set-up that caused some frustration. What isn't in the directions is that in order to add the 8K box to the app, I had to delete the 4k box. This was preceded by several aggravating failed attempts. Once the 8K was added, I had no issue adding the 4K back but mentioning this would have saved lots of time. Maybe this will be fixed for later adopters in a software fix, Secondly, not to the issue of Philips, if you're not getting full functionality, check your cables. With the new box, you will need cables that can handle the new bandwidth. Don't assume your box is defective before checking this. With those out of the way, you are updating and future proofing your Hue set-up and taking full advantage of the new content. I have not noticed any new content, but stability, "blackouts," and disconnects seems to have been greatly reduced. Straight forward and direct. Same great functionality with more stability in new and previous content.

The Philips Hue Play HDMI Sync Box 8K is a luxury upgrade to an already sophisticated, high end lighting system. Buying in to the Philips Hue family is an investment that this sync box expands off of. I have had multiple Philips Hue lights throughout the house, including a gradient Lightstrip behind the TV and this Play Sync Box brings that backlighting to life. This is my first sync box and I am happy to add it to the lighting collection. The sync box enables the ability to sync Hue smart lights intensity and color with projected on screen media. Unboxing is quick (the sync box, adapter and HDMI with simple instruction book) and the sync box is packaged well with an outer layer of protection to keep a sleek appearance. Size is about that of a large women's wallet. The Philips Bridge is required for use, a separate item from both the sync box and lighting. It is important to note this. The sync box has up to 4 HDMI inputs available, allowing for 4 devices and overall cord reduction to the TV if previously HDMIs were directly connected to the TV mounted on the wall. One of my biggest aesthetic complaints is that the Hue Bridge is not black also. The black box set up beside a white box, just is silly to me when it comes to decor/display. This 8K box with HDMI 2.1 allows for high resolution display; actually beyond most of my device capability, and for myself this helps to ensure that the sync box is not my limiting factor in set up. You can get 4K at 120Hz, which for the gaming inclined is an ideal feature. I did have to swap out an amazon HDMI cable because it kept cutting out or not displaying at all, but once the HDMI was replaced, no further issues on that front. The Hue app allows for set up and personalization. Set up was moderately easy, having the Hue app connected with the bridge and lights and then setting up the sync box through this application. The sync box took a few minutes to update upon initial setup. Then set up the area within the app regarding the lights wanted synced with the TV. This can be used with Nintendo Switch (along with the other gaming consoles that are HDMI capable), which was the trial console for me as it was near the TV at time of setup and use. The features worked well with the Switch, expanding the color and lighting past the TV iteslf in a vivid way. Philips information packet in the box mentions laptop (by a picture) I have not tried this yet but plan to hook-up my laptop and see how that goes next. With all that being said, be aware of product limitations when purchasing this item, as I had not realized a large one that is detailed in the features section of the listing but not the initial forward information page. This was my own fault for not reading carefully, but beware. This device allows syncing to HDMI devices ONLY. You are not able to sync to TV applications; therefore, if you stream all media only through the TV, this device is not a good fit for yourself - considering it is an 8K HDMI box, it would stand to reason that makes sense; however, it does not allow for use with applications at all. My wife and daughter were a bit disappointed at initial set-up as they often use Disney plus directly through the TV, but with some preparation this can still be achieved using Apple TV or another HDMI streaming box/device. This is absolutely a novelty item, having backlighting for a television matching the display. We all know who we are as the ones this is made for, and if have already bought into Philips Hue, quality is consistent. If you are one of my people, this could be the fit for you.

PROS: • Breathtaking cinema experience • Immersive gaming experience • The ability to adjust the brightness and intensity of the lights • Everything is in the Hue app • Can be controlled as part of your Home Theater by the remotes from other devices or an all-in-one remote CONS: • Very little explanation for the settings within the Advanced tab REVIEW: This Sync Box was an upgrade for me, from the original version. For anyone who has had Philips Hue lights in their home, you know we’ve been waiting for this product for quite some time, and it DOES deliver, but it’s VERY frustrating to get the end result. I use two Philips Hue Play light bars behind my tv. PROS Discussion: The Hue Sync app allows you to adjust the brightness of the lightbars via the app. They can be dimmer or illuminate part of the room, depending on what you are watching. The other key feature is that you can also adjust the intensity, that is, how fast the lights switch in response to the colors on the tv screen. It is a great feature, because you can adjust it to the content of the movie or game. Even with action movies, there is very little time delay for the color switching. Believe me, it really is amazing to have this product; the way you watch movies hasn’t changed much; the way you see them definitely changed. Movies or gaming, the experience is amazing and breathtaking; absolutely immersive. It makes my tv feel like I’m at the theater. When I listen to music, I either stream from my Apple TV, or watch videos. The lights change with what’s on the screen; depending on the source, the music can be captivating, as the lights change with what’s on the tv screen. The picture quality is perfect, even on a true 4K signal. I’m really happy that the learning of remotes works well. CONS Discussion: I might be old school, but when I buy things, I don’t want to run to my computer or iPad in order to download the manual that explains the settings. The adjustments were really not straight forward, and before it worked, it was frustrating beyond belief. HOME SYSTEM: I use the Hue app on an iPhone 14 PRO running iOS 17.6, and 2 seperate iPad running iPad. I have a 65” Hisense 4K UHD (Google) TV, an XBOX One S, and Apple TV 4K. I have a Marantz receiver (5.1 channel surround). I use two Philips Hue Play light bars behind my tv and a gradient bar as well. I use an all-in-one remote hub, Logitech Harmony Hub. Alexa used for commends.

This is a relatively simple device, but despite that, it works well. Setup was a bit of a pain though. This is sort of designed to be an HDMI switch, where you plug your devices into this, then this into your TV. What they don't make clear unless you look deeper into the manual and setup instructions, is that if you're using an AV Receiver, you should plug that into HDMI4 on the Sync box to maintain ARC functions. The other thing is you need to press and hold the button on the front of the Sync box for setup, and then also again on your Hue hub. But then I had to press the button on the Hue hub again to reconnect my app to Hue. Once the Sync box was connected, it wasn't super clear how to add the lights in my living room to the box, but once I did, the steps that followed were pretty straightforward. That is all to say, setup felt a bit cumbersome, and to make sure your Sync box and Hue hub are both reachable until you've got everything setup, then you can tuck those things away out of sight again. Unless of course you do want to use the Sync box as an HDMI switch, which you can. You can select the HDMI input from the Hue app, or by pressing the button on the front of the box. It functions quite well, set on the fastest response speed, had maybe 100-200ms of delay, which I think is tolerable. On the fastest response speed though, fast moving or changing scenes did become a bit distracting. But, fortunately you can turn that down so it's much more tolerable. I'm not sure what the difference between the game and movie modes are though. The only other thing I wish I could control, is on a black or very dark screen, the lights will turn off. I wish they just went to a minimum brightness at a neutral color, so when the scene suddenly brightens (say for instance the brief moment between commercial and the show returning), it's not as jarring; particularly at night. Otherwise, this box works really well, and doesn't seem to introduce any latency with picture or sound, so games and lip syncing are undisturbed.