Customer Ratings & Reviews

It’s a decent product. Hasn’t messed up yet like the old version. Fingers crossed.

The supplied hdmi cable was giving me issues constantly. The problem is they state it's certified but I would get errors with it all the time. It would kick me out of HBO, Amazon and Netflix saying that there was a problem with the hdmi. I have since changed the hdmi to one of my own and it seems to be working fine now. But poor of them to supply one that doesn't work correctly.

Makes my tv experience so much more amazing I really can’t not use this anymore it’s a must !!

Easy setup changed from its sync box to 8k much better than the previous one.

A lot smoother than the old version, and it works perfect with my AppleTV

Great product and easy installation and system integration.

I was unable to use this item due to phillips hue not being able to fully complete the reset / removal of prior user. Intried going through the process multiple times but it never worked. Ingave uo and returned the item.

Worth the upgrade from the standard box, especially with a gaming system.

Works great with PS5. The lights add to the gaming experience.

The Glitchs are gone and works great. Better than the govee system

This would be great if my TV didn't have the hue app built in.the app does the same job

I used it with lg g4 and Sony HT-A7000 soundbar, the switching lag is horrible it takes some time more than 10 seconds and need to restart all devices to work, beautiful but not stable

It’s ok but not as stable as the 4k one. Desyncs often.

Bought this from the Atwater Village Best Buy and came home to see someone had opened and swapped the device inside. Tried to return it the next day and was accused of doing the swap? Wouldn't recommend buying form Best Buy.

Arrived open box and doesn’t function. I’ve had the previous and am aware of the struggles. Chose to pass up on this one

I have Lg G3 and Lg S90QY sound bar. Whatever I do, I can not get sound with HDMI. My all cables support HDMI 2.1 e-arc. If you say goodbay to your soundbar you can try.

I've been testing the Hue Play HDMI Sync Box for the last week. I already have a Hue bridge, recessed lights, and a non-gradient light strip for my TV. Overall, I enjoyed the immersive experience of the Sync Box and the color-accurate lighting experience it provides. However, the large powerbrick and Hue app integration could be beter. In the box was the Sync Box, an 8K-capable HDMI cable, and a hideously large power brick. Physical installation was fairly simple, but adding it to my network and getting the Hue app to add the Sync Box was not very seamless. I plugged my streaming stick into one of the 4 inputs and plugged the Sync Box output into my TV. Connecting it to my network required me to connect to the Sync Box wirelessly, then scan the QR code on the bottom of the Sync Box. It took roughly 3 tries before it finally connected. With that said, I would recommend ensuring the Sync Box setup is complete before concealing it behind your TV. With the Sync Box installed and connected to the Hue app, I subsequently had to set up the Areas. This is where I picked which lights I want to work with the Sync Box. I recommend setting up an area for just the backlight, and another area for the backlight and some room lights. Watching TV with just the backlight is the most comfortable for everyday viewing. The lights were extremely responsive to changes in the content being viewed. Within the Hue app, there are 4 levels of responsiveness. I liked the slowest one best. The colors it displayed were perfectly matched to the content I was watching, and I was happily immersed. As I mentioned earlier, I also created an area that used some of the room lights along with the backlight. This configuration is best used for specific viewing conditions because, it can be too immersive, meaning immersive to the point of annoyance. The Sync Box not only can sync with the colors displayed on the TV, but it can also sync with the sound. Meaning instead of matching the colors displayed, it will provide a light show that is synced to the music you are listening to. One thing I didn't like about the sync box was the fact that only one device can be used to control it. Meaning that since I set it up with my phone, I have to use my phone to control it. If I want to use my tablet or other device to control it. I would need to go through the entire setup process again. In short, the Hue app integration could be better. With all that said, I do like the sync box and I would reccomend it.

Best buy did not send me the correct product, nor did they honor the purchase and correct the issue.

Loses connection constantly, takes several tries to get it to connect to WiFi. Great when it works but only works for one day and then I have to spend hours on end to get it to work again.

I have to say, I was a little concerned about this box, I didn't know much about it and I've had issues in the past with HDCP compliance on things that connect via HDMI for interesting features. It's good to see that Philips has gone the extra steps to make this compliant with not only HDMI 2.1 but HDCP compliant as well. Anyways, the fun part. For those of you with Hue bulbs this allows you to sync those bulbs to the lighting currently happening in whatever content you are watching, this allows for a more immersive experience in that content. Previously I've used the light strips that stick to the back of the TV with a camera pointed at the TV but the success with those, while reasonable, is not going to be as good as signal source, like this is. Set up was easy, pairing and creating scenes in the Hue app was also easy. The responsiveness is great, but hue is a very mature ecosystem in the smart lighting space so it really worked as expected and works great. This device is future proofed being 8k capable and most TVs being 4k at this time, so it really has it all. Bottom line, if you're in the market to upgrade your home theater experience to be a bit more immersive, I strongly recommend this, it adds an element to everything you watch.