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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.5 out of 5 stars with 440 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the product's exceptional cleaning capabilities, overall performance, and useful accompanying app. They also appreciate its long battery life, ease of use, and sleek design, along with the fantastic brush head and convenient travel case. However, some customers find the product to be pricey. There are also occasional concerns regarding the intensity resetting, charging experience, and the perceived value of the warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 440 reviews
  • Rated 5 out of 5 stars

    Easier to handle.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller and lighter has been great. Much easier to handle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    See above

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very elegant and performs as described in the sales literature. My teeth felt cleaner and bighter just after a few uses. Also, love the feedback and improvement suggestions in the app. Have had a few connectivity issues with the app but, though annoying have been able to resolve them. Also, would expect that if one spends $399 philips would include more than one replacent brush. Overall pricey but, nice.

    I would recommend this to a friend
  • Pros mentioned:
    Travel case

    Rated 5 out of 5 stars

    Best money can buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best toothbrush I’ve ever owned. Even better than every other sonicare I had previously for the last 15 years. Very much worth the money. The travel case and charger is awesome. You’ll feel like you just went to the dentist for a cleaning after every use. Recommend 1000%

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Cleaning

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing toothbrush realky cleans and battery last a long time

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Powerful and stylish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This helps me get a good clean and looks goodnin thr process

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Philips Sonicare 9900 Prestige Toothbrush

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't know I could buy this type of appliance from Best Buy. The toothbrush is top-notch. My teeth are cleaner than they've ever been without a dentist. My dentist suggested this brand and I am completely happy. It was expensive but I figured I would only buy it once a decade. Hopefully, it lasts that long. I expect it will.

    I would recommend this to a friend
  • Pros mentioned:
    Travel case

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing tells you when you don’t brush enough. It’s great. If you want the best this is for you. Love how I can see the battery percentage on my phone. If you want to save get the lower model. It has the same performance as the model under it but this one has the tech stuff. Great purchase. Love how the travel case is a charger.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! After use I feel like my teeth are polished, it’s doing great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Travel kit

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my teeth healthy, and does a great job for my dental needs

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sonicare

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great toothbrush. Im happy with my purchases! My son loves the kids one.

    I would recommend this to a friend
  • Pros mentioned:
    App

    Rated 5 out of 5 stars

    Great brush

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great brush, accompanying app is great too. Big upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    App

    Rated 5 out of 5 stars

    Nice electric toothbrush

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow. Bought this to upgrade my old phillips which was about 5 years old and still working. I wanted to jump the app based iq sense and im glad i did. I got it when it went on sale and the same price as the previous model. There is so much to say about waht this can do but you can just google it or check out youtube for some in depth reviews.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sleek and Improved Design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design. It doesn't take up much room on the bathroom shelf and the buttons are flush with the handle so no more getting toothpaste into the crevices and making the buttons not work. Love this re-design of the handle. Holds the charge a long time so I usually don't even have to charge it when traveling,

    I would recommend this to a friend
  • Pros mentioned:
    Travel case

    Rated 5 out of 5 stars

    Brushing experience

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels like a dentist office visit each time I brush. Each mode offers a different brushing experience. The travel case is super convenient and allows charging while on the go. Love everything about this toothbrush.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wow!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my other Sonicare. By far a superior product.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is hands down the best electronic toothbrush. Feels like I got my teethe cleaned every time I brush. Worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great toothbrush

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great toothbrush and an improvement over earlier models.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Philips sonic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far it’s the only tooth brush that I can see the difference with and feel it working

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 4 out of 5 stars

    Clean clean clean

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has not broke on me yet. I do get a slight change on vibration intensity once it has been on for about 30 seconds. Other than that my teeth feel cleaner. Powering on the device can be tricky at times since it is not an actual button. Once you get used to it the experience becomes way better.

    I would recommend this to a friend
  • Pros mentioned:
    Travel case

    Rated 5 out of 5 stars

    Love it, would recommend!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the toothbrush, made a noticeable difference on my teeth after about a month of use. The app is a little off with how long/where I am brushing but it still helps. The travel case is really handy and I love it.

    I would recommend this to a friend