Customer Ratings & Reviews
- Model:
- HX9990/13
- SKU:
- 11614446
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Not built to last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this toothbrush almost three years ago, and it recently stopped working. Considering the price tag of $400, I expected better durability, especially since the warranty only lasts two years. In contrast, my Oral B electric toothbrush, which I bought for $100, has lasted over a decade without any problems. I expected much more from this product.
No, I would not recommend this to a friendAbsolute Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Sonicare Electric Toothbrushes for many years and dewcided to upgrade to their best model. I have had nothing but trouble from day 1. The Bluetooth constantly disconnects and the brush brushes extremely hard and vibrates in your mouth. I have called and emailed Sonicare multiple times over a 3 month period and it takes them 2 weeks to get back to you. Philips Customer Service is not what it used to be. I ended up sending it back for a refund which will take months to get. Goodbye Sonicare...Hello OralB!
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi. Thank you for taking the time to write a review. Connection issues with the app are usually easy to solve with a reset or by updating firmware. The strength of the vibration is adaptable if you use the easy start function but we also have other models that then may be more suited to your needs. Next time we also kindly invite you to please reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
way better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, but worth it compared to entry level Phillips. Have not compared to other upscale Phillips products. Its changed my brushing routine for the way better.
I would recommend this to a friendPoor Best Buy Policy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My toothbrush was delivered without a head. Best buy won't offer any options to replace it or send a new head because I'm outside of the return window (by just a couple of days) following the holiday period. This is a knock on Best Buy, not the toothbrush itself, as I haven't been able to use it.
I would recommend this to a friendReview After 2 Years!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had 3 of these things they last 2 years MAX and they dont work anymore!! Its great while they last
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there,
Thanks for taking the time to write us a review here. We're sorry to hear you didn't have such a good experience with our Sonicare toothbrushes. This must be quite inconvenient for you. We recommend making sure the appliance is fully charged and cleaned. Also, it's a good idea to make sure to mobile app and your phone are updated to the latest version. This will ensure the appliance is working properly.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
