Customer Ratings & Reviews
- Model:
- HX8332/13
- SKU:
- 5399103
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the AirFloss Ultra's ease of use and its effectiveness in cleaning teeth, leading to improved gum health. Many appreciate its compact size and reasonable price. However, some customers found the water pressure insufficient and desired more power. The product's cleaning ability and portability are frequently praised.
This summary was generated by AI based on customer reviews.
Great idea, poor quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked very well for a few months, but now it doesn't turn on anymore. Poor build quality unfortunately.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi Alex,
thank you for leaving this review and for bringing this to our attention. It's unfortunate that your AirFloss is no longer working after just a few months. This certainly isn't supposed to happen. We would like to take a closer look at the issue and help you find a solution, so we encourage you to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Not a "water pik"
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because i thought it would be a constant stream but using air as well. It is more like a puff of air with some water each time you press the button. You have to position the head over each tooth or between each tooth, then press the button and a puff of air and water hits that area. then move and repeat, for each tooth. very cumbersome to use. I ended up returning it and got a water pik.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thanks for sharing your experience with us. We highly value our customers’ feedback to improve our products and services. However, we are sorry to hear that the AirFloss did not live up to your expectations.
If you have any questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Air flosser
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't keep a full charge after 2 months. Small reservoir
No, I would not recommend this to a friendDont ever use with mouthwash
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont ever use with mouthwash ever, otherwise it will cease to function. Water only and it will last.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there, we are sorry to hear that you are not satisfied with your AirFloss ultra. Most mouthwashes can be used with your Philips Sonicare AirFloss. However, mouthwashes containing Isopropyl Myristate or high concentration of essential oils should not be used as they can damage the plastics in your AirFloss. Mouthwashes with high concentrations of essential oils are identifiable by their glass or ceramic containers. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a awesome little system but not worth the rediculous price. It did everything well but I feel like a $40 system would of done the same
No, I would not recommend this to a friend- Cons mentioned:Water pressure
Not good for me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit works on a Pults not a steady stream so that doesn’t work for me
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
We are sorry to hear that the product did not live up to your expectations despite it is well-received.
Please note that the Airfloss pro ultra offers a single, double and triple burst for auto-burst and manual usage.
We'll recommend to go once again through the manual for the settings.
In case you want to discuss this matter further, do not hesitate to reach out to us at 24/7 via social media (https://www.facebook.com/Philips-https://twitter.com/PhilipsPR)or the contact page on our website(https://www.usa.philips.com/)and you will be provide with the best assistance.
Kind regards,
Philips Consumer Care
1-866-309-3263 (9am-6pm EST, Monday to Sunday)
flosser
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very hard to use. has a very small reservoir that holds the mouthwash. it leaks & does not hold charge.
No, I would not recommend this to a friendI would not buy this product again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this product for 1 month and it stopped working. It would not take a charge. I had to call customer service.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there, thank you for flagging this with us. It's unfortunate to hear that your Airfloss stopped working after just a month, this should definitely not happen. Feel free to contact us for assistance. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Prefer a water pick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed with this product. It does not seem to work as good a a standard water pick and the mouthwash option made it very messy.
No, I would not recommend this to a friendlousy would not buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit and it lasted 3 weeks to the day. I no longer had the box otherwise I would have taken it back to best buy and got e refund instead I was out almost $70. Very unhappy with this purchase.
No, I would not recommend this to a friendGood from far, but far from Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This airfloss was perfect addition to my Sonicare toothbrush; however, after 3 months the machine ceased to exist with powering on. I tried all the tips and tricks with no response. It's like it just ran out of gas on the final lap......So disappointed...Hopefully philips will make good on their warranty since I'm out of BB return policy......Good Luck with this model
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Tony,
Thank you for sharing your experience. Great to hear your Airfloss was a good addition to your toothbrush! However, it should of course last longer than 3 months.
Please feel free to get in touch via social media, so we can have a look into the issue. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Stopped working after 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pump stopped working after 5 uses. Fully charged, power button lit up, but the spray actuator did nothing. My previous generation of AirFloss lasted a year before it failed. Really have to question the product quality.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there,
Thank you for sharing your feedback with us. We are sorry to hear about this inconvenience. We can imagine this must be quite frustrating. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
AirFloss
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the $, stick with dental floss. Does give your mouth a refreshing feel after use
No, I would not recommend this to a friendDon’t waste your money!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until it stopped working. Since they don’t have the product available I can’t even get a replacement through Phillips. $80 down the drain. Seriously, don’t waste your money on this just buy regular floss. It’s way cheaper and works better than this junk.
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi Ileana,
Thank you for taking the time to leave this review. We're sorry to hear that your AirFloss stopped working and that you weren't able to get a replacement. We'd love to look further into this for you, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used it five times and it does not work anymore call numerous times and just got the runaround allegedly ones being sent out still have no information about it tracking information in an email sonicare representative does not speak English rude as hell waste of money
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for leaving us a feedback about your Sonicare AirFloss Ultra. We are sorry to hear that it did not live up to the longevity we have designed it to have. We would like to closely inspect your device. So, if you may find the opportunity, please send us a private message on one of our official social media pages below, with the product details and your proof of purchase.
Please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Great concept - questionable quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great results - while it works - I've purchased 2 - neither lasted over a year
No, I would not recommend this to a friendBrand response from Philips
Posted .Hi there,
We are sorry to hear about your negative experience with our Sonicare. We can imagine that being quite disappointing. We would like to take a closer look at your case, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Department: Philips Consumer Care
Unit will not fully charge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this product as it would not charge. Warranty card inside the sealed box had an offer of an additional 6 months, but that expired 12/31/2019 (20 months ago), so manufacture of this unit had to have occurred months prior to that date. Best Buy did handle the return promptly with no issues.
No, I would not recommend this to a friendBroke dowm
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down in 6 months. Worked up until the liquid got stuck and would move through the channels
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi Mati,
Thank you for reaching out. We're sorry to hear your AirFloss stoppend working. We understand this is mus be very disapointing after onlyl 6 months and we would like to see if there is anything we can do.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Was great at first.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did great for a few weeks now it isn't working. Been charging for a few days lights up but still will not work.
No, I would not recommend this to a friendBrand response from Philips Consumer Care
Posted .Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare Airfloss comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
- Cons mentioned:Power
Not the best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have enough power if you want to spend the money buy the waterfloss
I would recommend this to a friend